And satisfaction

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Impact of Customer Satisfaction on Customer Retention: A ...

www.arcjournals.org

Satisfaction is defined in different studies in different ways. Satisfaction can be obtained based on the expectation of the receiver. If the supply of a firm were according to expectations of customers, they would be satisfied. The amount of high or low satisfaction depends upon the level of supply that meets the level of expectation or fall ...

Satisfaction

EMPLOYEE ATTITUDES AND JOB SATISFACTION

www.utm.edu

job satisfaction. Thus, we often refer to em-ployee attitudes broadly in this article, al-though much of our specific focus will con-cern job satisfaction. The most-used research definition of job satisfaction is by Locke (1976), who defined it as “. . . a pleasurable or positive emotional state resulting from the appraisal of one’s job

Satisfaction