Company Stuck 10 Simple Strategies To

Unit 1 Making contacts Taboo or not taboo? 1, 2, 3 4 & 5 1 ...

a 9 b 6 c 4 d 2 e 10 f 5 g 11 h 7 i 1 j 8 k 3 Unit 2 Making calls 1 A misunderstood B sounded C had D kept E shouted F lost G wished H tried I wanted 2 The caller gets angry because the person who answers the call is abrupt and doesn’t give full answers, which gives the impression of rudeness or lack of interest in the caller’s