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Itsm Service
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Cherwell Introductory User Guide
cdn.csu.edu.auCherwell Service Management (also known as CSM or Cherwell) is an IT Service Management (ITSM) tool used at Charles Sturt University. It was introduced in November 2017 to replace the ageing LANDesk software. Cherwell delivers incident, change, knowledge and problem management servi ces as well as an online Self Service Portal (Staff Service ...