Look Into Complaints Deciding Whether To Investigate
Found 4 free book(s)
Guidance on remedies
www.housing-ombudsman.org.ukWhen investigating complaints, we carefully consider whether and how a complainant has been adversely affected by the actions or omissions of their landlord. We then consider what remedies are required to put matters right for the complainant. We try to work out whether it would be possible to restore them to the
Whistleblowing: Guidance for Employers and Code of Practice
assets.publishing.service.gov.ukemployer to look into the concerns raised • Signpost to information and advice to those thinking of blowing the whistle, for example the guidance from the Government, Acas, Public Concern at Work or Trade Unions • Information about blowing the whistle to the relevant prescribed person(s) 6
INTERNAL INVESTIGATION CHECKLIST
www.probonopartner.orgInternal Investigation Checklist Preface Employers are required by law to take prompt action to investigate complaints of harassment.1 This obligation arises upon immediate receipt of the complaint, and poses a duty upon the employer to ensure the complainant was provided with a
Challenging conversations and how to manage them - Acas
www.acas.org.ukInvestigate complaints/deal with grievances Comfort or reassure someone – for example, if they are to be made redundant Tackle personality clashes Deal with potentially delicate situations, such as turning down requests for annual leave or to work flexibly. The conversation usually takes place one-to-one.