Operation and maintenance manual excerpt

Organizing and Managing the Call Center

62 3.1 Overview The management challenge Managing a call center operation successfully requires a multitude of skills—managerial, troubleshooting, negotiating, and patience, not to men-

  Operations

FLIGHT TECHNOLOGIES AND PROCEDURES DIVISION

1 1 Section Section 1: Introduction T his compliance guide was developed by the Federal Aviation Administration (FAA) Flight Technologies and Procedures Division to provide operators with an organized method for submitting required content