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Service Quality And Customer Satisfaction A
Found 1 free book(s)Customer Experience Center of Excellence Playbook
coe.gsa.govCustomer Experience Playbook 4 Key Concepts Throughout this document, we will refer to the following key concepts: • Framework – A set of methodologies and approaches for delivering a product/service • Human-Centered Design (HCD): A framework of processes that integrates a broad set of practices around understanding the needs, wants, and limitations of people …