The Principles Of Effective Complaint Handling

Better Practice Guide to Complaint Handling - …

2 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING Introduction This Better Practice Guide to Complaint Handling describes five elements of effective complaint handling: • Culture. Agencies must value complaints as a means of strengthening their

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Principles of Good Complaint Handling - Welcome to the ...

6 Principles of Good Complaint Handling Principles of Good Complaint Handling 7. 1 . Getting it right. All public bodies must comply with the law and have regard for the rights of those concerned.

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MARITIME LABOUR CONVENTION, 2006 - ilo.org

2 Maritime Labour Convention, 2006 Recalling that the United Nations Convention on the Law of the Sea, 1982, sets out a general legal framework within which all activities in the oceans and