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Listen, Inform, Respond: A guide to good complaints …
www.legalombudsman.org.uk4 . Legal Ombudsman | Listen, Inform, Respond: A guide to good complaints handling • Your complaints process should be accessible to all, including vulnerable customers and those with special
Listen, Inform, Respond: A guide to good complaints handling
www.legalombudsman.org.uk1 Legal Ombudsman | Listen, Inform, Respond: A guide to good complaints handling Table of contents Introduction 2 Before you receive a complaint 3