Search results with tag "The transformation of o2"

THE TRANSFORMATION OF O2 A VANGUARD CASE STUDY

The Transformation of O2 ‐a Vanguard Case study 1 Introduction In December 2012 Julie Collins, Head of GoodLife1 for O2 decided that the traditional model both she and her peers were using to run the Telecomm giant’s contact centres were no longer providing

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