Service Design in Government 2018 Day One …

1 Service Design in Government 2018 Day One Wednesday 7 March 2018 . programme 08:15 Conference Registration 09:15 Welcome to Service Design in Government PENTLAND 09:30 KEYNOTE PENTLAND A tale of two agencies: designing automatic voter registration 60 Minutes Whitney Quesenbery Center for Civic Design 10:30 Refreshment Break PENTLAND EAST PENTLAND WEST PRESTONFIELD HOLYROOD. 11:00. CASE STUDY CASE STUDY HANDS-ON WORKSHOP. Just enough discovery Design -driven innovation as Inclusive information Our abundant communities 45 Minutes a toolkit for the Ministry of in Service Design 90 Minutes Mayra Vega the Interior (Estonia) and delivery Steve Lee 45 Minutes 90 Minutes Laurel Gray Independent Pivotal Labs Katre Savi Jenni Parker Estonian Design Centre Ali Fawkes Humanly SWITCHOVER SWITCHOVER. 13:30. CASE STUDY CASE STUDY. Prototyping in the fast lane: Embedding end-to-end mobile app and Service Design services on for testing commercial vehicles 45 Minutes 45 Minutes Kate Ivey-Williams David Burgess GDS.

2 Deloitte 12:35 Lunch Break 13:00. CASE STUDY CASE STUDY CASE STUDY CASE STUDY. Design for democracy - Making tough decisions: Transforming education Building a culture of Design exploring the politics of designing for health through Service Design 60 Minutes Service Design in Scotland benefits in DWP 60 Minutes Ellen Care 60 Minutes 60 Minutes David Morgan Anne-Louise Clark Mike Press Tom Morgan Knight Moves London Borough of Bexley Hazel White Rebekah Barry Open Change Department for Work and Pensions 14:30 Refreshment Break 15:00. CASE STUDY CASE STUDY HANDS-ON CASE STUDY. How Design Influences Sailing into the wind: Service Playing in the face of Working in the open works Policy: Case Studies from the redesign within Guy's & St. death - engaging approaches 60 Minutes Department of Veteran Affairs Thomas' NHS Foundation Trust to overcome challenges Matt Jukes 60 Minutes 60 Minutes in Service Design NotBinary 60 Minutes Xena Ni Martyn Evans Sneha Pai Unboxed Celine McLoughlin Nava PBC Department for Work and Pensions Toby Garrood Guy's & St.

3 Thomas' NHS Anna Rzepczynski Foundation Trust Orange Bus SWITCHOVER SWITCHOVER SWITCHOVER SWITCHOVER. 16:05. CASE STUDY CASE STUDY CASE STUDY. How cross- Government Pea and ham soup? From a Integrating user-centred Design communities can support chicken? Now that's clever with agile and DevOps cross- Government services 45 Minutes 45 Minutes 45 Minutes Hilary Brownlie Robert Coop Will Harmer David Monaghan Hippo digital GDS Registers of Scotland 16:50 Social Evening Service Design in Government 2018 Day Two Thursday 8 March 2018 . programme 08:45 Conference Registration 09:30 KEYNOTE PENTLAND digital Government : reasons to be cheerful 60 Minutes Janet Hughes Freelance digital Director 10:30 Refreshment Break PENTLAND EAST PENTLAND WEST PRESTONFIELD HOLYROOD SALISBURY. 11:00. CASE STUDY CASE STUDY CASE STUDY WORKSHOP DISCUSSION. Service Design Where the rubber hits the Applied Design thinking What's in it for me? What are Service patterns confidential: the road: applying a Service to support Government Finding the Service and do secrets of solving gritty mindset to product spend approvals proposition in policy we need them?

4 Challenges in Government development 45 Minutes 90 Minutes 90 Minutes 45 Minutes 45 Minutes Vita Mangan Tory Dunn Kay Dale Jane Fletcher Debbi McLean dxw Beth Noble Ignacia Orellana Olivia Sharp Lisa O'Brien Marc O'Connor GDS. Kainos Deloitte HMRC. SWITCHOVER SWITCHOVER SWITCHOVER. 11:50. CASE STUDY CASE STUDY CASE STUDY. User driven Service Design for policy: Putting AI into transformation - promises, predictions and Service Design challenging health and uncomfortable knowledge 45 Minutes social care systems by 45 Minutes Simon Sear empowering patients and Gordon Rossr BJSS. families OpenRoad 45 Minutes Amy Ricketts Kirsty Joan Sinclair Elle Tweedy FutureGov 12:35 Lunch Break 13:30. CASE STUDY CASE STUDY HANDS-ON WORKSHOP TUTORIAL. Service designing a whole digital transformation: Let's play a game: how Let's talk about strategy: Human-centred Design - organisation - a f**king NHS Alpha and Register would you go about what it is, bridging the gap between awesome story!

5 With a GP designing a new Service why it matters and Big Data and human 90 Minutes 45 Minutes for families that are how to do it well needs Esko Reinikainen Mat Johnson separating? 150 Minutes 150 Minutes Ben Proctor NHS digital 90 Minutes Sophie Dennis Alison Rome The Satori Lab Jack Collier Cayenne Feimatta Conteh SWITCHOVER. Alejandra Diaz Mahnaz Yusaf 14:20 Ministry of Justice FutureEverything CASE STUDY. digital approaches to support mental wellbeing in young people 45 Minutes Anne Dhir Eve Georgieva We are Snook 15:05 Refreshment Break 15:30. CONTINUED CONTINUED. CASE STUDY CASE STUDY CASE STUDY. Walking in other's shoes: Questioning a policy Building a Design system WORKSHOP TUTORIAL. Service Design and through Design research for Government services Let's talk about strategy: Human-centred Design - medical education 60 Minutes 60 Minutes what it is, bridging the gap between 60 Minutes Itziar Pobes Tim Paul why it matters and Big Data and human Hazel White We Question Our Project GDS how to do it well needs Open Change Toni P rez Rodr guez 150 Minutes 150 Minutes Rodney Mountain Diputaci de Barcelona Sophie Dennis Alison Rome NHS Tayside / University (Barcelona County) Cayenne Feimatta Conteh of Dundee Mahnaz Yusaf FutureEverything 16:45 Social Evening Service Design in Government 2018 Day Three Friday 9 March 2018 .

6 programme 08:45 Conference Registration 09:30 KEYNOTE PENTLAND Let s talk about impact: Service Design in the Health Sector 60 Minutes Birgit Mager Service Design Network Aline de Araujo Alonso Service Design Impact Report 10:30 Refreshment Break PENTLAND EAST PENTLAND WEST PRESTONFIELD HOLYROOD. 11:00. CASE STUDY CASE STUDY TUTORIAL TUTORIAL. Service Design for Designing for motivation: using Iterative Service Piloting digital storytelling Realistic Medicine behavioural science and Design prototyping toolkit as a Service Design tool 90 Minutes to increase recycling 90 Minutes 90 Minutes 45 Minutes Mike Press Itziar Pobes Dr Jennifer M. Jones Open Change Christopher Farrington Marc Garcia Fortuny Service Design Academy / Media for Innovation Lab - Northern Ireland We Question Our Project Communities Dr Gill Paterson Civil Service Scottish Government - CMO. Directorate / Healthcare SWITCHOVER. Improvement Scotland /. NHS Greater Glasgow and Clyde 11:50.

7 CASE STUDY. Reshaping the city . Democratisation through experiments 45 Minutes Belen Palacios Future Cities Catapult 12:35 Lunch Break 13:30. CASE STUDY CASE STUDY CASE STUDY CASE STUDY. A place-based approach Embedding human-centred How to activate public Designing on the inside to health commissioning Design in immigration - a tale of schools to tackle poverty 60 Minutes 60 Minutes co- Design for culture change in New York City Charley Pothecary 60 Minutes 60 Minutes Cat Drew Snook Uscreates Ryan Hum Shanti Mathew Karen Fitzgerald Justine Fish Stephanie Jay-Tosh Public Policy Lab Cork County Council Immigration, Refugee and Citizenship Make KIt Canada 14:30 Refreshment Break 15:00 ENDNOTE PENTLAND What happened and what's next 60 Minutes Caroline Jarrett Effortmark Jane Reid Freelance user researcher 16:00 Conference Clos