16-ACS-033 Citation Waiver Guidelines WEB FINAL

1 Citation Waiver Request Form V6 20161011 Waiver Guidelines October 24, 2016 MDTA E-ZPass Operations Notice of Toll Due (Video Toll)Customers may submit a request for Waiver of his/her video toll or transfer of responsibility of the video toll during the 30 days prior to the due date on the Notice of Toll Due (NOTD). For a full description of these defenses, and instructions for requesting an administrative review, please refer to the back of the Time Waiver Requests: If this is your first time requesting a Waiver from MDTA, please call us at 1-866-320-9995 before filling out this Instructions:Customers may request a Waiver of video tolls and/or civil penalties under the Guidelines below at any time until the amount owed is referred to the Maryland Central Collection Unit (CCU) for collections.

2 Once referred to CCU, MDTA will not accept a Waiver Request and all inquiries should be directed to CCU at read the available Waiver Guidelines below, and submit the Waiver Request Form with evidence and documentation. Providing insufficient evidence and documentation, may result in the rejection of a Waiver Request. Outstanding debt will continue to escalate in the violation process until documentation is received and PENALTIES ALREADY PAID CANNOT BE Waiver Request Form can be found at the end of this Waiver Categories:1. Notice related issues: Examples may include receipt or processing and handling delays of the License plate issues: Examples include theft, fraud, or lost license Emergency traffic diversion onto a toll collection SituationsMDTA will evaluate special situations and exemptions.

3 If any of the following apply, please contact E-ZPass customer service at Active Duty Military Deployment 2. Deceased Customer/Estate Settlement3. Bankruptcy4. Incorrect License Plate Number or State on the NoticeCitation Waiver Request Form V6 20161011 Notice related issuesCustomers with notice related issues may request a Waiver of Civil Penalties under certain circumstances by following the three steps below: 1. Take required corrective action a. This means taking steps to ensure that the issue will not occur again. Examples are included in the table below. 2. Pay the video toll(s) a.

4 Video tolls must be paid in full before Civil Penalties will be reduced or waived. b. Pay video tolls due by calling E-ZPass Customer Service at: 1-866-320-9995 or visit a Stop-In Center. 3. Submit the Waiver Request Form and any required documentation a. Gather any required supporting documents as listed in the table below. b. Fill out the form and sign the sworn declaration. This form must be signed by the person named on the Notice of Toll Due or Citation . c. Send the form and any required documentation to MDTA following the instructions on the party forwarding delay or prevention of delivery.

5 Leasing company did not forward timely, someone in your household intercepted the mail, Take steps to prevent notice interception or go to regularly to see video tolls Pay video tolls due by calling E-ZPass Customer Service at: 1-866-320-9995 or visit a Stop-In Evidence Motor Vehicle Administration (MVA)/ Department of Motor Vehicles (DMV) currently has the correct address (for example, change of address card, )2. Evidence of lease/rental agreement if applicable, and3. Complete and submit the Citation Waiver Request Form Civil penalties may be waived upon payment of video tolls.

6 Applies only to transactions subject to delay. Evidence is required. Limitations moved and failed to update his/her address with MVA/DMV or was delivered to the wrong address or recipient by Ensure that MVA/DMV or USPS has corrected the address in its system by requesting confirmation. 2. Pay video tolls due by calling E-ZPass Customer Service at: 1-866-320-9995 or visit a Stop-In Ensure that USPS has your name associated with your Pay video tolls due by calling E-ZPass Customer Service at: 1-866-320-9995 or visit a Stop-In Copy of dated forwarding envelope or other evidence if available, and2.

7 Complete and submit the Citation Waiver Request Form 1. Evidence that MVA/DMV or USPS currently has the correct address, and2. Complete and submit the Citation Waiver Request Form * Waiver provided at MDTA s discretion and subject to verification of documentation. Citation Waiver Request Form V6 201610111. File a police report or notify MVA/DMV immediately upon discovering that your license plate has been counterfeited. 1. File a police report or notify MVA/DMV immediately upon discovering that your license plate has been fraudulently used. * Waiver provided at MDTA s discretion and subject to verification of documentationLicense plate issuesCustomers with notice related issues may request a Waiver of Video Tolls and Civil Penalties under certain circumstances by following the two steps below: 1.

8 Take corrective action a. This means taking steps to ensure that the authorities are aware of the license plate issues. 2. Submit the Waiver Request Form and any required documentation a. Gather any required supporting documents as listed in the table below. b. Fill out the form and sign the sworn declaration. This form must be signed by the person named on the Notice of Toll Due or Citation . c. Send the form and any required documentation to MDTA following the instructions on the Vehicle1. File a police report immediately upon discovering your vehicle has been Police report containing the date stolen and license plate number (incident report not accepted), and2.

9 Complete and submit the Citation Waiver Request FormTolls and civil penalties may be waived for all transactions incurred while the vehicle was stolen. Limitations and civil penalties may be waived for all transactions incurred while the license plate was lost/stolen. Limitations and civil penalties may be waived for transactions with a vehicle image that does not correspond to the MVA/DMV records. Limitations and civil penalties may be waived for all transactions incurred during the fraudulent period of use. Limitations License PlatesCounterfeit PlatesFraudulent Use of Returned Plate1.

10 File a police report or notify MVA/DMV immediately upon discovering your license plate has been For the license plate in question, MVA/DMV documentation indicating the registered owner name, address, vehicle make, vehicle model and license plate number for comparison to image (registration card)2. For temporary license plate, MVA/DMV or dealership documentation indicating the registered owner name, address, vehicle make, vehicle model and temporary tag number for comparison to image (temporary registration paperwork), and3. Complete and submit the Citation Waiver Request Form1. Dated returned plate receipt or documentation from MVA/DMV, and/or2.