Transcription of © 2018 The Council for Six Sigma Certification. All rights ...
1 2018 The Council for Six Sigma Certification. all rights reserved. Harmony Living, LLC, 412 N. Main St, Suite 100, Buffalo, WY 82834 June 2018 Edition Disclaimer: The information provided within this eBook is for general informational purposes only. While we try to keep the information up-to-date and correct, there are no representations or warranties, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in this eBook for any purpose.
2 Any use of this information is at your own risk. The author does not assume and hereby disclaims any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from accident, negligence, or any other cause. This is a free eBook. You are free to give it away (in unmodified form) to whomever you wish. Page | 2 2018 The Council for Six Sigma Certification. all rights reserved. Using the most recent edition in your workplace? Because we continually attempt to keep our Handbook up to date with the latest industry developments, be sure to check our website often for the most recent edition at Page | 3 2018 The Council for Six Sigma Certification.
3 all rights reserved. Table of Contents UNIT 1: INTRODUCTION TO SIX Sigma .. 7 CHAPTER 1: WHAT IS SIX Sigma ? .. 7 Data Driven Processes and Decisions .. 7 Defining 6 .. 8 Common Six Sigma Principles .. 11 Challenges of Six Sigma .. 14 CHAPTER 2: SIX Sigma HISTORY AND APPLICATION .. 16 The Development of Statistical Process Control .. 16 Continuous Process Improvement: Toyota and Lean .. 17 Motorola s Focus on Defects .. 18 ABB, Allied Signal, and General Electric .. 19 Continued Growth of Six 20 Applying Six Sigma Knowledge.
4 21 CHAPTER 3: OTHER PROCESS IMPROVEMENT AND QUALITY METHODS .. 24 Other Formal Quality or Process Improvement Programs .. 24 When to Use Six Sigma .. 30 CHAPTER 4: LEAN CONCEPTS .. 31 The Seven Muda .. 31 Other Forms of Waste .. 39 Two Types of Muda .. 40 5S .. 40 Just-in -Time Manufacturing .. 42 CHAPTER 5: BASIC SIX Sigma CONCEPTS .. 44 Standard Deviation .. 44 The Pareto Principle .. 50 Voice of the Customer .. 55 Basic Metrics .. 59 CHAPTER 6: APPROACHING THE PROBLEM .. 63 Problem Functions: y = f(x) .. 63 The 5 Whys.
5 64 Creating a Problem Statement .. 66 UNIT 2: PROJECTS AND PROCESSES .. 71 CHAPTER 7: WHAT IS A PROCESS? .. 71 What is a Process? .. 71 Major Process Components .. 73 Process Owners .. 77 Data .. 77 Defining Process Components: The SIPOC .. 77 Tips for a SIPOC Brainstorming Session .. 80 Sample SIPOC Diagrams .. 80 CHAPTER 8: QUALITY .. 86 Critical to Quality Characteristics .. 86 The CoQ and the CoPQ .. 91 Page | 4 2018 The Council for Six Sigma Certification. all rights reserved. Quality is Critical to Success .. 96 CHAPTER 9: SELECTING THE RIGHT PROJECTS.
6 97 Juggling the Right Amount of Projects .. 97 Enterprise-Level Selection Process .. 97 See for Yourself .. 106 CHAPTER 10: BASIC SIX Sigma TEAM MANAGEMENT .. 108 Building a Six Sigma Team .. 108 Timelines, Scheduling, and Milestones .. 113 Budgets .. 117 CHAPTER 11: INTRODUCTION TO DMAIC AND DMADV .. 119 DMAIC versus DMADV .. 120 Define .. 122 Measure .. 123 Analyze .. 124 Improve .. 125 Control .. 126 Design .. 126 Verify .. 127 Breaking up the Elephant .. 128 UNIT 3: ADVANCED DMAIC .. 129 CHAPTER 12: DEFINE .. 129 Creating a Project Charter.
7 129 Project Ground Rules .. 132 Define Toolset .. 133 Define Tollgate Checklist .. 136 CHAPTER 13: MEASURE .. 139 Failure Modes and Effect Analysis .. 139 Collecting Data .. 141 Measure Tollgate Checklist .. 156 CHAPTER 14: ANALYZE .. 157 Root Cause Analysis .. 157 Graphical Analysis .. 161 Statistical Analysis .. 168 Analyze Tollgate Checklist .. 170 CHAPTER 15: IMPROVE .. 171 Solutions Selection Matrix .. 171 Cost Benefit Analysis .. 174 Piloting a Solution .. 175 Planning 177 Improve Tollgate Checklist .. 178 CHAPTER 16: CONTROL.
8 179 Revise FMEA .. 179 Create a Control Plan .. 179 Visual Management .. 182 SPC Charts .. 182 Team Celebration and Reflection .. 185 Control Tollgate Checklist .. 185 Page | 5 2018 The Council for Six Sigma Certification. all rights reserved. UNIT 4: BEGINNER STATISTICS .. 187 CHAPTER 17: INTERMEDIATE GRAPHICAL ANALYSIS .. 187 Additional Graphical Analysis Tools .. 187 Creating an X-Bar Control Chart without Statistical Software .. 201 Adding Free Data Analysis Tools to Excel .. 207 CHAPTER 18: NORMAL PROBABILITY DISTRIBUTIONS.
9 212 Probability distributions .. 212 Creating a Histogram in Excel .. 221 Normal Distributions .. 227 Normal Probabilities .. 241 CHAPTER 19: CORRELATION AND REGRESSION .. 244 Correlation .. 244 Linear Regression Analysis .. 253 Using Correlation and Regression in Six Sigma .. 260 UNIT 5: INTERMEDIATE STATISTICS .. 265 CHAPTER 20: NON-NORMAL PROBABILITY DISTRIBUTIONS .. 265 Reviewing Normal Probability Distributions .. 265 Non-Normal Continuous Distributions .. 266 Non-Normal Discrete Distributions .. 279 Applying Data to Real-World Situations.
10 294 CHAPTER 21: HYPOTHESIS TESTING .. 295 Hypothesis Test Basics .. 295 Selecting the Right Hypothesis Test .. 297 Why Run Hypothesis Tests .. 303 Running Hypothesis Tests .. 303 CHAPTER 22: SAMPLE SIZE .. 313 A Review of Hypothesis Testing Errors .. 314 What Information is Required for Choosing Sample Size? .. 314 Sample Size Calculations: Choosing the Right Method .. 317 Running and Analyzing Sample Size Tests in Minitab .. 318 CHAPTER 23: ADVANCED CONTROL CHARTS .. 329 Common Control Chart Types and When to Use Them.
