Transcription of © Copyright 1996, 1998, 2000 Michael M. Lombardo & …
1 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.' Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. EichingerALL RIGHTS work is derived from the FYI FOR YOUR IMPROVEMENT Coaching and DevelopmentGuide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo forLominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part ofthis work may be used, reproduced or transmitted in any form or by any means, by or to anyparty outside of Mars, Incorporated.
2 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.' Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. EichingerALL RIGHTS work is derived from the FYI FOR YOUR IMPROVEMENT Coaching and DevelopmentGuide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo forLominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part ofthis work may be used, reproduced or transmitted in any form or by any means, by or to anyparty outside of Mars, Incorporated.
3 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.' Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. EichingerALL RIGHTS work is derived from the FYI FOR YOUR IMPROVEMENT Coaching and DevelopmentGuide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo forLominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part ofthis work may be used, reproduced or transmitted in any form or by any means, by or to anyparty outside of Mars, Incorporated.
4 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.' Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. EichingerALL RIGHTS work is derived from the FYI FOR YOUR IMPROVEMENT Coaching and DevelopmentGuide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo forLominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part ofthis work may be used, reproduced or transmitted in any form or by any means, by or to anyparty outside of Mars, Incorporated.
5 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights OF CONTENTSPageIntroduction IGeneral PlanXICOMPETENCIES1 Action Oriented12 Dealing with* Ambiguity73 Approachability134 Boss Relationships195 Business Acumen256 Career Ambition317 Caring About Direct Reports378 Comfort Around Higher Management439 Command Skills4910 Compassion5511 Composure6112 Conflict Management6713 Confronting Direct Reports7314 Creativity8115 Customer Focus8916 Timely Decision Making9517 Decision Quality10318 Delegation10919 Developing Direct Reports11520 Directing
6 Others12121 Managing Diversity12522 Ethics and Values13323 Fairness to Direct Reports13524 Functional/Technical Skills14725 Hiring and Staffing15126 Humor155 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights OF CONTENTSPageIntroduction IGeneral PlanXICOMPETENCIES1 Action Oriented12 Dealing with* Ambiguity73 Approachability134 Boss Relationships195 Business Acumen256 Career Ambition317 Caring About Direct Reports378 Comfort Around Higher Management439 Command Skills4910 Compassion5511 Composure6112 Conflict Management6713 Confronting Direct Reports7314 Creativity8115 Customer Focus8916 Timely Decision Making9517 Decision Quality10318 Delegation10919 Developing Direct Reports11520 Directing
7 Others12121 Managing Diversity12522 Ethics and Values13323 Fairness to Direct Reports13524 Functional/Technical Skills14725 Hiring and Staffing15126 Humor155 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights OF CONTENTSPageIntroduction IGeneral PlanXICOMPETENCIES1 Action Oriented12 Dealing with* Ambiguity73 Approachability134 Boss Relationships195 Business Acumen256 Career Ambition317 Caring About Direct Reports378 Comfort Around Higher Management439 Command Skills4910 Compassion5511 Composure6112 Conflict Management6713 Confronting Direct Reports7314 Creativity8115 Customer Focus8916 Timely Decision Making9517 Decision Quality10318 Delegation10919 Developing Direct Reports11520 Directing
8 Others12121 Managing Diversity12522 Ethics and Values13323 Fairness to Direct Reports13524 Functional/Technical Skills14725 Hiring and Staffing15126 Humor155 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights OF CONTENTSPageIntroduction IGeneral PlanXICOMPETENCIES1 Action Oriented12 Dealing with* Ambiguity73 Approachability134 Boss Relationships195 Business Acumen256 Career Ambition317 Caring About Direct Reports378 Comfort Around Higher Management439 Command Skills4910 Compassion5511 Composure6112 Conflict Management6713 Confronting Direct Reports7314 Creativity8115 Customer Focus8916 Timely Decision Making9517 Decision Quality10318 Delegation10919 Developing Direct Reports11520 Directing
9 Others12121 Managing Diversity12522 Ethics and Values13323 Fairness to Direct Reports13524 Functional/Technical Skills14725 Hiring and Staffing15126 Humor155 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.*Note: Italicized words are not Informing16128 Innovation Management16729 Integrity and Trust17330 Intellectual Horsepower18131 Interpersonal Savvy18732 Learning on the Fly19533 Listening20134 Managerial Courage20735 Managing and Measuring Work21336 Motivating Others21937 Negotiating22538 Organizational Agility23139 Organizing23540 Dealing with Paradox23941 Patience24542 Peer Relationships25143 Perseverance25744 Personal Disclosure26345 Personal Learning26946 Perspective27547 Planning28148 Political
10 Savvy28549 Presentation Skills29150 Priority Setting29951 Problem Solving30352 Process Management30953 Drive for Results31554 Self-Development32155 Self Knowledge32756 Sizing Up People33357 Standing Alone339 Copyright 1996 , 1998 , 2000 Michael M. Lombardo & Robert W. Eichinger All Rights Reserved.*Note: Italicized words are not Informing16128 Innovation Management16729 Integrity and Trust17330 Intellectual Horsepower18131 Interpersonal Savvy18732 Learning on the Fly19533 Listening20134 Managerial Courage20735 Managing and Measuring Work21336 Motivating Others21937 Negotiating22538 Organizational Agility23139 Organizing23540 Dealing with Paradox23941 Patience24542 Peer Relationships25143 Perseverance25744 Personal Disclosure26345 Personal Learning26946 Perspective27547 Planning28148 Political
