17055586 Recat Sales FAQs 2018 - Royal Caribbean …

1 Page 1 of 2 FLEETWIDERE-CATEGORIZATIONFREQUENTLY ASKED QUESTIONS1. Why has Royal Caribbean made the decision to re-categorize the fleet?With the continuous evolution and innovative advances introduced across our newest hardware, it was apparent that a refresh of our fleetwide categorization was necessary. Beginning with the new 2018/2019 deployment, category allocations will become more concise, easier to interpret, and, most importantly, consistent across the What are the key benefits of the re-categorization?The changes to Royal Caribbean s categorization structure will simplify the logic, making our ship categories easier to understand and more marketable to you and your What major changes are being introduced?The new categorization structure will introduce: New Category Codes Intuitive Category Names Stateroom category shifts based on attributes, size, location, and occupancy4. Will these updates impact all ships fleet-wide? Is a specific class of ships affected more than another?

2 With the exception of Quantum of the Seas , all ships and ship classes are affected Was Suite inventory also taken into consideration during this process?Yes, the evaluation of Suite inventory was included in this process, introducing more intuitive category names to better describe the unique selling attributes within this category Were the categories within the Royal Suite Class program impacted by the re-categorization efforts?Yes, slight adjustments were made to the category groupings for the Star, Sky and Sea tiers. 2018 Royal Caribbean Cruises Ltd. Ships registry: The Bahamas. 17055586 01/04/20178S TA RRoyal Loft Suite (RL)Villa Suite 4 bedrooms (VS)Owner s Loft Suite (OL)Owner s Panoramic (OP)Grand Panoramic (GP)Star Loft Suite (TL)SKYSky Loft Suite (SL)AquaTheater Suites (A1-A4)Crown Loft Suite (L1/L2)Owner s Suite (OS)Grand Suite (GT, GB, GS)SEAJ unior Suite (J1, J3, J4)7. Which sailings will reflect the new categorization model?Changes will go into effect beginning with the new 2018/2019 deployment.

3 The effective dates vary by ship and are confirmed as follows:8. Were staterooms with obstructed views categorized differently or noted in a special way? Staterooms with an obstructed view are not grouped into a specific category; however, to assist in identifying, a square symbol remains in the deck plans to signify Have the websites and printed materials been updated to reflect accordingly? If not, when will this occur? Adjustments will be introduced to Espresso and as the roll-out of new deployment reference guides will be posted on as of March 1, 2018 on the Deployment microsite. All printed materials, inclusive of the Travel Agent Guide, will be refreshed during the next scheduled in the deck plans to signify When will these changes go into effect across the internal/external booking tools?Updates to the internal and external bookings tools will occur alongside the new deployment opening Why was the decision made to remove the term family from the higher occupancy staterooms?

4 High occupancy staterooms are not only appealing to family travelers, but also other groups of individuals that may be misled by the family label. As not to polarize or mislead, the term family has been removed from such categories and has been replaced with descriptors such as spacious and ultra spacious .12. How/when will travel partners be trained on the new categorization? What materials will be developed to assist in learning this new information?Travel partners will have several opportunities to join a live webcast on March 1, 2017. To register, visit to select the time that best fits your schedule. A recorded version of the webcast will also be available on within 24-hours. As it relates to reference materials, a detailed categorization grid by ship will be posted on and will also be shared in the weekly eNewsletter in late-February and Have enhancements or physical attribute changes occurred to any staterooms during this process?Throughout this process, no physical changes have occurred to any RE-CATEGORIZATIONF requently Asked Questions of the Seas: May 5, 2018 Allure of the Seas: May 6, 2018 Anthem of the Seas: April 28, 2018 Brilliance of the Seas: April 5, 2018 Empress of the Seas: TBDE nchantment of the Seas: May 4, 2018 Explorer of the Seas: May 14, 2018 Freedom of the Seas: May 6, 2018 Grandeur of the Seas: May 5, 2018 Harmony of the Seas: May 5, 2018 Independence of the Seas: May 6, 2018 Jewel of the Seas: May 6, 2018 Liberty of the Seas: May 6, 2018 Majesty of the Seas: May 4, 2018 Mariner of the Seas: March 28, 2018 Navigator of the Seas: April 22, 2018 Oasis of the Seas: May 6, 2018 Ovation of the Seas: April 26, 2018 Radiance of the Seas: May 13, 2018 Rhapsody of the Seas: May 6, 2018 Serenade of the Seas: April 20, 2018 Vision of the Seas: April 16, 2018 Voyager of the Seas: April 30, 2018 Page 2 of 2 2018 Royal Caribbean Cruises Ltd.

5 Ships registry: The Bahamas. 17055586 01/04/20178