2016 DEMONSTRATING CLAIMS STATISTICS OUR ... …

1 2016. CLAIMS DEMONSTRATING . STATISTICS OUR PROTECTION. EXPERIENCE. This information is for UK financial adviser use only and should not be distributed or relied upon by any other person. scottish widows . CLAIMS STATISTICS 2016. scottish widows CLAIMS STATISTICS 2016. PROTECT YOUR CLIENTS. WITH OUR life INSURANCE. OVER 211 MILLION PROTECT YOUR CLIENTS. WITH OUR CRITICAL ILLNESS COVER. CLAIMS PAID OUT. Over 128 million life Insurance amount paid out 36,749 Average life Insurance claim amount paid Over 82 million Critical Illness Cover amount paid out 40,730 Average Critical Illness Cover claim amount paid CARE, SUPPORT AND EXPERTISE.

2 810,797 Average total paid out every working day 50 Average age of Critical Illness Cover claim 9,599 People and their families helped 25 Age of our youngest life Insurance claim 99% life Insurance CLAIMS paid 60 Age of our average life Insurance claim 93% Critical Illness Cover CLAIMS paid 5 IT'S OUR BUSINESS TO PAY CLAIMS . As well as being a well-trusted brand, we offer a 5-star service backed by over 200 years' experience; care and support for your clients and a team of experts to support you. FIND OUT MORE. scottish widows . CLAIMS STATISTICS 2016. PROTECT YOUR CLIENTS WITH OUR life INSURANCE.

3 PROTECT YOUR CLIENTS. Your clients may think there's no need to take out life Insurance, but should WITH OUR life INSURANCE. the unexpected happen, they'd want their family to be financially protected. 60% 19% 33% PROTECT YOUR CLIENTS. of people with children of people would have to use WITH OUR CRITICAL ILLNESS COVER. of people either don't know do not have any life cover why they haven't taken their savings to ensure their in place.* out life Insurance, or just family managed financially if haven't got round to it.* they or their partner died.*. 99% 25 60 CARE, SUPPORT AND EXPERTISE.

4 Of our life Insurance CLAIMS age of our youngest age of our average were paid out in 2016. life Insurance claim. life Insurance claim. *Source: scottish widows protection research March 2016. IT'S OUR BUSINESS TO PAY CLAIMS . The top five reasons for scottish widows life Insurance CLAIMS : 40% 20% 6% 6% 5%. Cancer Heart Accident Respiratory Stroke FIND OUT MORE. scottish widows . CLAIMS STATISTICS 2016. PROTECT YOUR CLIENTS WITH OUR CRITICAL ILLNESS COVER. PROTECT YOUR CLIENTS. Becoming ill may not be something your clients want to think about, WITH OUR life INSURANCE.

5 But there are many reasons to consider our Critical Illness Cover. 1 X2 4 5 OUT. OF. PROTECT YOUR CLIENTS. definition, covering over WITH OUR CRITICAL ILLNESS COVER. people find themselves on 200 types of cancer in Cancer survival in the UK has average 570 worse off a month situ requiring surgery. doubled in the last 40 years.* as a result of cancer diagnosis.*. *Cancer Research UK. *Macmillan Cancer support 2017. 22 93% 2030 CARE, SUPPORT AND EXPERTISE. is the birthday that Critical Illness CLAIMS children are covered of our Critical Illness CLAIMS paid last year.

6 Up to for Critical were paid out in 2016. Illness Cover. IT'S OUR BUSINESS TO PAY CLAIMS . The top five conditions for scottish widows Critical Illness CLAIMS : 65% 13% 7% 4% 2%. Cancer Heart attack Stroke Multiple Brain sclerosis tumour FIND OUT MORE. scottish widows . CLAIMS STATISTICS 2016. CARE, SUPPORT AND EXPERTISE. PROTECT YOUR CLIENTS. WITH OUR life INSURANCE. PROTECT YOUR CLIENTS. All our policies offer your clients WITH OUR CRITICAL ILLNESS COVER. We've updated our critical and their families practical and illness definitions to make emotional support in partnership them more comprehensive with RedArc.

7 Support includes access and less complex. to a personal nurse adviser, a second medical opinion and more. CARE, SUPPORT AND EXPERTISE. Children's life Insurance We have one of the UK's largest IT'S OUR BUSINESS TO PAY CLAIMS . and Critical Illness Cover CLAIMS handling teams, with experts are included with all Critical in specialist areas for life Insurance Illness policies. and Critical Illness CLAIMS . FIND OUT MORE. scottish widows . CLAIMS STATISTICS 2016. IT'S OUR BUSINESS TO PAY CLAIMS . PROTECT YOUR CLIENTS. We have a specialist panel of experts to look for ways to pay CLAIMS that WITH OUR life INSURANCE.

8 May not meet the policy's pay-out criteria. PROTECT YOUR CLIENTS. CASE STUDY WITH OUR CRITICAL ILLNESS COVER. One of our customers decided to cancel her policy and was unfortunately diagnosed with breast cancer shortly afterwards. As she had been experiencing symptoms of her illness while her policy was in place, she decided to make a claim. However, because the policy was cancelled before her diagnosis, the policy definitions were not strictly met. CARE, SUPPORT AND EXPERTISE. Our CLAIMS team became aware that the customer had cancelled her policy shortly after the death of her husband and referred the case to our specialist panel due to her potential vulnerability.

9 The panel reviewed the circumstances and took the view that her decision to cancel was made at a time when she was emotionally vulnerable. As a result we decided to proceed with a full CLAIMS assessment and, as the claim was medically IT'S OUR BUSINESS TO PAY CLAIMS . valid, the customer received a full payment of the sum assured. FIND OUT MORE. scottish widows . CLAIMS STATISTICS 2016. PROTECT YOUR CLIENTS. WITH OUR life INSURANCE. FIND OUT MORE. PROTECT YOUR CLIENTS. WITH OUR CRITICAL ILLNESS COVER. Watch our short CLAIMS Story film. CARE, SUPPORT AND EXPERTISE.

10 To find out more about scottish widows Protect, and how we can help you and your clients, visit our website. IT'S OUR BUSINESS TO PAY CLAIMS . FIND OUT MORE. Source of CLAIMS STATISTICS quoted within this document: scottish widows , based on the number of life Insurance and Critical Illness Cover CLAIMS paid out by scottish widows between January 2016 and December 2016. scottish widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.