2016 - LiveWire Warrington

1 2017 ANNUAL REPORT2016 STATEMENT FROM THE CHAIR OFLIVEWIRE S BOARD, ALAN YATESOur work has continued to be recognised locally, regionally and nationally over the past 12 months and our key achievements convey how LiveWire is held as an exemplar by national bodies and trusts across the country: Five of the primary schools that our PE and School Sports Team work with were awarded the Association for PE (afPE) Quality Mark an award given to schools that show continuous development and outstanding practice in physical education and sport Westy Boxing Club was named the nation s best project for promoting community safety at the StreetGames Awards LiveWire s Neighbourhood Engagement Officer, Paul Flannery, was given a Community Thank You award by Cheshire Police for the work he does to tackle anti-social behaviour The Fit to Tackle Rugby Team won the Master Rugby Award at Warrington s Man of Steel Awards Birchwood Leisure & Tennis Complex was selected as a venue to host the Davis Cup during its tour of BritainI remain extremely confident and positive about the future of LiveWire and would like to take this opportunity to sincerely thank the staff and my fellow directors, who have worked extremely hard over the last year, in sometimes challenging circumstances, to deliver a vast array of projects which are paramount to improving the health and wellbeing of residents across the would also like to thank LiveWire s customers and partners.

2 It would not be possible to deliver the services we provide without their Yates, Chairman of LiveWireCONTENTS03 STATEMENT FROM THE CHAIR OF LiveWire S BOARD, ALAN YATES 04 STATEMENT FROM LiveWire S MANAGING DIRECTOR, EMMA HUTCHINSON 05 ABOUT US06 - 07 KEY ACHIEVEMENTS 08 -11 HIGHLIGHTS12 - 13 KEY ACHIEVEMENTS14 - 15 OVERVIEW OF KEY PROJECTS16 - 17 LiveWire IN THE NEWS18 KEY PARTNERS19 WHAT LiveWire CUSTOMERS SAYLiveWire ( Warrington ) CIC is a limited company registered in England and Wales. Registered number: 07972958. VAT registered number: 134 9170 Office: Orford Jubilee Neighbourhood Hub, Jubilee Way, Warrington , WA2 8HE. LiveWire ( Warrington ) CIC trades under the name LiveWire .

3 It has been a challenging year for LiveWire , but we have continued to work hard to provide a range of services which address health inequalities in a result of reduced funding from central government, we have witnessed funding streams dry up, meaning we have had to search harder for grants to support our key projects and fund some activities in house. In regards to our financial position, we have seen our operating deficit increase, but have now developed a robust deficit recovery plan - which will help reduce the cumulative deficit during the next final year. Changes to our staffing structure and future plans to review staff terms and conditions will also contribute to our deficit these financial challenges, we ve been able to introduce a series of new projects and systems over the last 12 months, which have improved our offer across the services we provide, including.

4 A series of Friday night sports clubs - which engage young people in areas where anti-social behaviour levels are high A women s only Fit to Tackle course to support women with a BMI of 28 or over to lose weight through rugby themed activities A new library management system - enabling library users to access more services online or from home A car park management system at Orford Jubilee Neighbourhood Hub to reduce congestion in the busy car park and improve customer experience The popular Les Mills exercise classes available for members to take part in at home as well as at our six leisure facilities23 ABOUT US LiveWire is a Community Interest Company (CIC) that has managed leisure, library and lifestyle services in Warrington since May 2012.

5 We are now the largest provider of leisure and library facilities in the town, operating 2 neighbourhood hubs, 4 leisure centres and 11 libraries, which have attracted more than 3 million visitors over the last year. LiveWire strives to promote healthy lifestyles and increase participation in activities, whilst encouraging reading and learning through the use of free access to books, IT suites and the internet. We provide value for money leisure memberships and are committed to ensuring facilities and activities are accessible for all members of the a Community Interest Company, we invest any profit back into the business and the local community to improve services and facilities for Warrington s neighbourhoods. MISSIONTo be the number one provider of affordable, innovative wellbeing, libraries, sports and leisure opportunities for all residents, visitors and people working in Warrington .

6 VISION To be a thriving, financially strong Company with fantastic facilities in every neighbourhood area of Warrington , inspiring and supporting residents to be the healthiest, most active and happiest in the UK. LiveWire has been operating leisure, library and lifestyle services in Warrington for five years now, and it is evident to see that the work we carry out is making a difference to the health and wellbeing of residents across the December 2016 , adults in Warrington were named the most active in the North West by Sport England whose Active People Survey said Warrington was the top performing area for the first time, with of residents over the age of 16 taking part in at least 30 minutes of physical activity once a week. The survey also put Warrington as the second best performing area in the region for junior sports participation, with of 14-16 year olds engaging in 30 minutes of sport is through the varied programme that we deliver and the dedication and hard work of our staff, that we have been able to encourage more people across the borough to become active.

7 Our Lifestyles Team has now helped more people to lose weight through the successful Fit to Tackle programme. During 2016 , due to increasing demand, we created a women s only version of the course. Across the two years both the male and female programmes have now supported more than 250 men and 200 women to shed an incredible 376 stone between them. However, good health and wellbeing is not just about physical activity and healthy eating. Learning and education opportunities, which we offer through our library service, also help to contribute to a happy and healthy life for residents in our town. 12 months ago, we consulted with residents on plans to modernise Warrington s library service for the future. Through the consultation, it was clear to see the strength of feeling for the service and how libraries play an important role in each community.

8 We are now working with our commissioners, Warrington Borough Council, and independent advisors to produce a model aimed at sustaining library services in the future, through the newly established Libraries Working the next year we will see a number of projects which have been in the pipeline for the last few years completed including the new Great Sankey Neighbourhood Hub. The dementia friendly facility will be truly revolutionary, providing state-of-the-art leisure, library and health services all under one roof to serve an ageing population in west will be undertaking a customer service review aimed at improving the current services we provide, to ensure we re providing high quality services which best meet the needs of our customers. Emma Hutchinson, Managing DirectorSTATEMENT FROM LiveWire S MANAGING DIRECTOR, EMMA HUTCHINSON45 KEY ACHIEVEMENTS 2016 -20173,170 Facebook Friends3,997 Twitter Followers8,349 Volunteering hours419 Staff employed by LiveWire331 Volunteers engaged by the Active Warrington Team 1,808,000 Value of trade with Warrington based suppliers 725,557 visits to LiveWire Libraries30,036 Library members to date 648,267books, talking books, CDs and DVDs issued in 2016 -171.

9 711 children participated in the Summer Reading Challenge 897teachers and school support staff attended or received training59 Schools signed up as members of LiveWire s PE and School Sports programme46 PE and School Sports training course days provided729people completed Weight Management programmes877people completed the Reach for Health programme285 people completed LiveWire s Stay on Your Feet programme75% of Smoking referrals go on to quit876people quit smoking with help from the Smoking Cessation Team140 stone lost by Fit 2 Tackle participants 2,062,301people chose to visit LiveWire Leisure facilities in 2016 -1718,470 Leisure members 48 Number of times customers progressed to a higher stage of the LiveWire Tennis Development Programme3,453,790 Visits to LiveWire services in the last 12 months35% of Leisure memberships are concessionary24% of Library memberships are concessionary3,178 Number of times swimmers progressed to a higher stage of the Amateur Swimming Association (ASA) Learn to Swim Framework26local sports clubs provided with development support79,797 People visited activities and events organised or supported by the Active LiveWire Team67 HIGHLIGHTSHere are some examples of what progress has been made against our aims in the last 12 months.

10 To provide accessible, modern and well maintained facilities that cater for all customers Installed LED lighting at the following sites: Broomfield s Leisure Centre Orford Jubilee Neighbourhood Hub Woolston Neighbourhood Hub Implemented a car parking order at Orford Jubilee Hub in response to customer feedback at the site Improved the heating systems, the plant room and pipes under the swimming pool at Woolston Neighbourhood Hub, with investment from Warrington Borough Council from its capital investment programme Launched the outdoor tennis courts at Great Sankey Leisure Centre as part of the developments at the site Introduced Koha, an open source, web based Library Management system Sustained the IFI Mark accreditation at 5 LiveWire leisure sites for the work LiveWire does to help disabled people take part in sportTo be the customer s first choice for recreation, leisure, libraries, sport and physical activities improving health and wellbeing Customer Service review undertaken across all LiveWire s venues Implemented a new Database Client Reporting System (DCRS)