2016 STANDARD RATES CENTRAL FLORIDA AREA MAKING …

1 March 2016 March 2016 March 2016 CableCARD Installation (separate trip) FREES pecial Services Trip Charge, non-service related (minimum) $ Hourly Service Charge $ Consumer Equipment Installation $ Telephone Number Change $ Fees Late Payment Fee $ Non-Sufficient Funds Fee (minimum charge, additional charges may apply) $ Collection Fee on Delinquent Accounts $ Reconnect / Restart Charge $ Paper Bill Statement Charge $ Regional Sports Network (RSN) Fee $ Broadcast TV Fee $ Equipment Unreturned Cable Box $ Unreturned HD Cable Box $ Unreturned DVR Cable Box $ Unreturned HD DVR Cable Box $ Unreturned Modem or Power Supply $ Unreturned Remote $ Unreturned Wireless Modem $ Unreturned Docsis Wireless Modem $ Unreturned Docsis Modem $ Unreturned Phone Modem $ Unreturned Wireless Phone Modem $ Unreturned Wireless Phone Modem Docsis $ Unreturned CableCARD $ Unreturned Home Networking Portal $ Unreturned Tuning Adapter $ Unreturned Digital Adapter $ Unreturned Wireless

2 Extender $ Unreturned Enhanced DVR Cable Box $ Unreturned Echo Access Point $ Unreturned Echo Docsis Phone Modem $ Bright House Networks we see customers as friends. we ll always be there for you, round the clock, and weekends ll respect your time, and be on time, and service calls won t cost you a ll deliver quality products and services, some you can t get anywhere else, and we ll be happy to answer all your questions, big and ll make sure you get what you need and like what you get, we guarantee ll never have to sign a contract, and you ll always have the freedom to change your service, ll never take you for granted and we ll help connect you to what matters is our promise to you.

3 Our promiseConnecting at the speed of you Lightning Internet with speeds up to 300 Mbps keeps everyone in your home, online and connected at the same time! Enjoy Free WiFiDownload the BHN WiFi Finder app today and enjoy free access to over 45,000 local Bright House Networks Secure HotSpots and over 450,000 BHN and Cable WiFi HotSpots nationwide!Experience the Power of EchoWith Echo, the ultimate home networking solution, you can eliminate WiFi dead zones. Enjoy more consistent bandwidth for gaming and streaming video anywhere in your your shows. Live your Whole House DVR lets you record up to 6 of your favorite shows at the same time, and enjoy them on any cable box in your DVR also allows you to record up to 6 shows at once.

4 Both DVRs provide a terabyte of storage up to 150 hours of HD video. Peace of Mind and Under ControlHome Security and Control An advanced home management system designed to keep your family safe and will you watch TV?Now you can watch Video On Demand and stream Live TV anywhere you have Internet access. Download the BHTV app today!Exclusive ProgrammingRely on News 13, Bay News 9, NY1 News, Bright House Sports Network, and InfoM s for local news, weather and sports only from Bright House Networks. TV Asia (Hindi) $ TV Japan (Japanese) $ Vietnamese Package (includes TVBV and SBTN; Vietnamese) $ Zee TV (Hindi) $ Korean Package (includes TVK1, TVK2, MBCD, KBS World; Korean) $ ViendoMovies (Spanish) $ Unlimited Nationwide $ Unlimited Nationwide - Second Line $ Bright House Connection International Calling Plans Asia-Pacific, Europe, Mexico (each) $ South Asia, Latin America (each) $ Services STANDARD Internet or Earthlink $ Higher speeds availableOn Demand/Pay Per View Services Movies Priced Indiv.

5 See channel Events Priced Indiv. Adult Priced Indiv. Monthly Subscription Services Disney channel on Demand $ Disney Family Movies on Demand $ The Jewish channel $ Too Much for TV $ Playboy $ Real $ TEN $ HIS $ Hustler $ Manhandle $ Penthouse $ Vivid $ Equipment Rental Cable Box with Remote Control, each $ Limited Service Cable Box, each $ Parental Control Cable Box, each FREE CableCARD, each $ Digital Adapter, each $ Tuning Adapter, each FREE Modem $ Installation Services (applies to Video, Internet and Phone) Unwired Residence Installation, per outlet $ Pre-wired Residence Installation (up to 3 pre-wired outlets) $ Additional Pre-wired Outlet Installation $ Enhanced DVR (upgrade charge) $ Basic TV Service $ STANDARD TV Service $ Premier TV Service (price includes tier + navigator)

6 $ DVR Service, each $ Enhanced DVR Service, each $ Whole House DVR Service, each $ Voyager Whole House DVR Service, each $ Movie Pass $ HD Pass $ Sports Pass $ Nuestros Canales $ EPIX $ Premium Channels HBO $ Showtime $ The Movie channel $ Cinemax $ STARZ $ Here! $ Premium International Channels Antenna Satellite (Greek) $ Arabic Package (includes ART and TAC; Arabic) $ Cantonese Package (includes TVB1, TVB2, TVBe, and TVBS; Cantonese) $ channel One Russia (Russian) $ DW Amerika (German) $ Eros Now On Demand (Hindi) $ French Package (includes France 24 and TV5 Monde; French) $ Globo (Portuguese) $ GMA Life (Filipino) $ GMA Pinoy TV (Filipino) $ Hindi Package (includes ITV Gold, NDTV, Star Gold, ABP News, Life OK, UTV Movies, and Star India Plus.)

7 Hindi) $ Italian Package (includes RAI Italia TV and Mediaset Italia; Italian) $ Mandarin Package (includes CCTV4, CTI Zhong Tian channel , ET-Drama, ET-China, ET-Financial, ET-YoYo, and ETTV Super channel ; Mandarin) $ Mandarin Phoenix Package (includes Phoenix North America and Phoenix Info News; Mandarin) $ PFC (Portuguese) $ Polish Package (includes TVPolonia, Tele5, Polski Radio 1, and Polski Radio 3; Polish) $ RTPi (Portuguese) $ Russian TV Network (Russian) $ SET Asia (Hindi) $ The Filipino channel (Filipino) $ MAKING LIFE A LITTLE EASIER FOR OUR money-saving promotional packages are available when multiple services are monthly price for a cable box is $ and includes an imputed charge of $ forthe CableCARD.

8 We may offer bundled packages that include the price of one or more cable boxeswithin the advertised package price. A customer that leases a stand-alone CableCARD in lieu oftaking the included cable box will not be charged for the cable box that is not provided, but willbe charged the applicable prices for the CableCARD and any other equipment leased from effective 3/1 otherwise indicated, prices quoted are monthly charges and are subject to areas only. Some restrictions apply. Products and price of equipment and servicessubject to LIC# EF200010922016 CENTRAL FLORIDA AREASTANDARD RATES CENTRAL FLORIDA AREACHANNELS ANDPRICING 11/25/16 10.

9 25 AM March 2016 March 2016 March 2016 CableCARD Installation (separate trip) FREES pecial Services Trip Charge, non-service related (minimum) $ Hourly Service Charge $ Consumer Equipment Installation $ Telephone Number Change $ Fees Late Payment Fee $ Non-Sufficient Funds Fee (minimum charge, additional charges may apply) $ Collection Fee on Delinquent Accounts $ Reconnect / Restart Charge $ Paper Bill Statement Charge $ Regional Sports Network (RSN) Fee $ Broadcast TV Fee $ Equipment Unreturned Cable Box $ Unreturned HD Cable Box $ Unreturned DVR Cable Box $ Unreturned HD DVR Cable Box $ Unreturned Modem or Power Supply $ Unreturned Remote $ Unreturned Wireless Modem $ Unreturned Docsis Wireless Modem $ Unreturned Docsis Modem $ Unreturned Phone Modem $ Unreturned Wireless Phone Modem $ Unreturned Wireless Phone Modem Docsis $ Unreturned CableCARD $ Unreturned Home Networking Portal $ Unreturned Tuning Adapter $ Unreturned Digital Adapter $ Unreturned Wireless

10 Extender $ Unreturned Enhanced DVR Cable Box $ Unreturned Echo Access Point $ Unreturned Echo Docsis Phone Modem $ Bright House Networks we see customers as friends. we ll always be there for you, round the clock, and weekends ll respect your time, and be on time, and service calls won t cost you a ll deliver quality products and services, some you can t get anywhere else, and we ll be happy to answer all your questions, big and ll make sure you get what you need and like what you get, we guarantee ll never have to sign a contract, and you ll always have the freedom to change your service, ll never take you for granted and we ll help connect you to what matters is our promise to you.