2019MY Subaru Vehicle Coverage VEHICLES Quick …

1 2018MY VEHICLESC reated 10/2017 Subaru Vehicle Coverage Quick Reference CardNOTE: Starting with the 2018MY and forward, Subaru VEHICLES will no longer have the PZEV 15 years 150,000-mile Performance Defect warranty or the California Emissions Extended Defect warranty of 8 years or 100,000 miles. Coverage is 7 yrs or 70,000 miles whichever occurs ALL MODELSCLAIMS POLICIES AND PROCEDURESB asic New Car Limited warranty 13 Years/36,000 MilesSection Car Wear Item warranty 23 Years/36,000 MilesSection Warranty5 Years/60,000 MilesSection Perforation Warranty5 Years/Unlimited MilesSection Emissions Performance Warranty2 Years/24,000 MilesSection Emissions Defect Warranty3 Years/36,000 MilesSection Emissions Extended Defect Warranty8 Years/80,000 MilesSection Emissions Performance/Defect warranty 33 Years/50,000 MilesSection Emissions Extended Defect warranty 37 Years/70,000 Miles Section Part and Accessory warranty 6,7,8,91 Year/Unlimited MilesSection Belt Lifetime Limited warranty 5 Useful Life of the VehicleSection Adjustment may be performed one time during the 3 year/36.

2 000 mile adjustment warranty Wear Items include brake pad/shoe linings, clutch disc, wiper blades and remote Coverage is limited to California Certified VEHICLES registered for use in the states of CA, CT, DE, ME, MA, MD, NJ, NY, OR, PA, RI, VT, and Coverage excludes electrical related components, body anchor point, and cosmetic appearance when seat belts function properly. Starting with Remanufactured transmissions are warranted for 1 year/unlimited miles or 2 years/24,000 miles, whichever provides the greater Coverage . 6. Replacement parts and accessories installed during the Vehicle s warranty Coverage are covered for the balance of the warranty or 1 year/unlimited miles. 7. Some SPT performance parts are sold as is without a warranty of any kind. 8. Remanufactured engines are warranted for 1 year/ unlimited miles, or 3 years/36,000 miles, whichever provides greater Claim Coding TipsTip 1- Obtaining a Repair Authorization When calling the Subaru Claims Helpline to obtain any repair authorization you must have the following information ready before calling.

3 Please be prepared to answer basic questions regarding the Vehicle breakdown and repair. Your Retailer number. Repair Order number. Vehicle Identification Number (VIN). Vehicle mileage. Customers name. A complete estimate of the total repair cost parts and labor. Repair labor operations and failure 2- Car Rental Reimbursement Amount An increase in the reimbursement amount has been put into effect for third party rental VEHICLES . An example of a third-party rental would be Hertz, Avis, Enterprise, Thrifty, etc. Car rental applies to VEHICLES which are covered by the ATP for the duration of the Basic New Car Limited warranty , Powertrain Limited warranty and Recalls only. Added Security rental remains the same at $ per day for a maximum of 5 days. Daily Rate $40 per day: SOA will contribute up to $ per day toward a SSLP rental Vehicle .

4 This amount is entered in the Rental field of the claim. Daily Rate $50 per day: Third party rental VEHICLES will be reimbursed up to $ per day. This amount is entered in the Sublet field of the 3- List of warranty Extension Repairs If you are looking for a complete list and explanation of warranty Extensions refer to Section in the warranty Claims Policy and Procedures manual. Windshield warranty Extension Low Beam Halogen Headlamp Bulb warranty Extension Excessive Oil Consumption warranty Extension Pitching Stopper Bracket warranty Extension CVT warranty ExtensionTip 4- Claim Coding Information Remember to take full advantage of several key areas that will provide you with valuable information that will make your claim cod-ing faster and more effective. Subaru Labor Time Guide- to obtain a labor operation and labor time plus fail code.

5 Additional Documents- located on the first screen of the Subaru Labor Time Guide. Subaru Technical Information System (STIS) to locate all Technical Service Bulletins and Recall bulletins. Vehicle Coverage Inquiry- to determine if a Vehicle has active warranty Coverage , Added Security Coverage or an open Recall. Tip 5- Claim Entry InformationBefore entering any claim, confirm that you are using the correct VIN number, repair order number, Vehicle mileage and claim type. Tip 6- Added Security Claim Entry Information When performing an Added Security repair confirm that the current Vehicle owner is the owner of the existing SAS contract that is listed in the Vehicle Inquiry. The SAS contract is not valid if it belongs to the previous owner. When submitting the claim remember to use the spelling of the customers last name as it appears in the 7- Transmission Claim Entry Information When replacing a new or remanufactured transmission you must follow the proper transmission flushing procedure.

6 The correct part number for the transmission flush must be used and be charged out on the claim. If not, the claim will be subject to a Rejection or Debit. Refer to the Fluids and Adhesives Section in the Claims Policies and Procedures Manual for the correct part number. Tip 8- Repair Authorizations It is important to use the correct authorization code with the correct claim type. The third character of an authorization is always a letter. That letter will identify which of the claim types the authorization can be used on. **A** Condition reported prior to expired warranty Coverage . Claim type: WC/PW/SA**P** Claim type PA**S** Special Circumstance- Claim type WC/PW/RC**H** Tire replacement w/alignment Claim type WC Tip 9- Audio Claim CodingWhen coding an audio claim use the exchange number for the manufacturer of the audio unit. Panasonic Exchange Number Example.

7 SUS0000001 Clarion Exchange Number (ERS#) ..0000000001 Kenwood Exchange Number (RM#) ..00000 Fujitsu Ten Exchange Number Example (Claim ID) ..7YB000000 Myron and Davis Exchange Number Example ..RA00000 Harman Kardon Exchange Number Example ..7MW741 Tip 10- Transportation Claim Coding. Transportation claims use a 5-digit Damage Code not a Failure Code. Labor operation 101-108 cannot be claimed on a Transportation Claim. See Section of Claims P&P manual. Sublet hours from the sublet bill must be shown to support the sublet amount claimed. NEW FLUID PART NUMBERSSOA635310 Refrigerant R1234YF Per Pound may be performed one time during the3 year/36,000 mile adjustment warranty Items include brake pad/shoe linings, clutch disc,wiper blades and remote is limited to California Certified VEHICLES registeredfor use in the states of CA, CT, DE, ME, MA, MD, NJ, NY, OR,PA, RI, VT, and PZEV Emissions Control warranties are applicableonly in the states that have adopted PZEV excludes electrical related components, body anchorpoint, and cosmetic appearance when seat belts transmissions are warranted for1 year/unlimited miles or 2 years/24,000 miles.

8 Whicheverprovides the greater parts and accessories installed during thevehicle s warranty Coverage are covered for the balance of thewarranty or 1 year/unlimited SPT performance parts are sold as is without awarranty of any engines are warranted for 1 year/ unlimitedmiles, or 3 years/36,000 miles, whichever provides 11/23 Subaru Vehicle Coverage Quick Reference CardSTATES THAT HAVE ADOPTED PZEV EMISSION COVERAGE2017 MY PZEV VEHICLES are eligible for the 15 years/150,000 mile emission warranty in the following states that have adopted the CARB Low Emission Vehicle (LEV2) standards: California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island and ALL MODELSCLAIMS POLICIES AND PROCEDURESB asic New Car Limited warranty 13 Years/36,000 MilesSection Car Wear Item warranty 23 Years/36,000 MilesSection Warranty5 Years/60,000 MilesSection Perforation Warranty5 Years/Unlimited MilesSection Emissions Performance Warranty2 Years/24,000 MilesSection Emissions Defect Warranty3 Years/36,000 MilesSection Emissions Extended Defect Warranty8 Years/80,000 MilesSection Emissions Performance/Defect warranty 33 Years/50,000 MilesSection Emissions Extended Defect warranty 37 Years/70,000 Miles or 8 Years/100,000 Miles Section Part and Accessory warranty 6,7,8,91 Year/Unlimited MilesSection Belt Lifetime Limited warranty 5 Useful Life of the VehicleSection (PZEV)

9 Defect warranty 415 Years/150,000 MilesSection Model Year/ModelCal Defect Coverage (For list of covered parts, see Section in Claims Policies & Procedures Manual)Cal Extended Defect Coverage (For list of covered parts, see Section in Claims Policies & Procedures Manual for applicable model year)Partial Zero Emission Vehicle Defect warranty Coverage (PZEV)NotesModel YearModelTurbo 3/50,0007/70,0008/100,000 Exten-sion15/150,0002004-06 Legacy other models are 3/50 and 7/70 only2004-06 Outback STI Starting VIN is 7L5127242007 Imp WRX Starting VIN is 744095052008 Forester STI WRX EMISSION CONTROL SYSTEMS WARRANTIES CALIFORNIA CERTIFIED VEHICLES REGISTERED FOR USE IN THE STATES OF: California all model year VEHICLES . Connecticut beginning with 2008 model year VEHICLES Delaware beginning with 2014 model year VEHICLES (except California Partial Zero Emission Vehicle Performance and Defect Coverage ) Maine beginning with 2001 model year VEHICLES Maryland beginning with 2011 model year VEHICLES Massachusetts beginning with 1995 model year VEHICLES .

10 New Jersey beginning with 2009 model year VEHICLES New Mexico applies to certain 2011 model year VEHICLES only** New York beginning with 2004 model year VEHICLES (Excludes California Emissions Performance and Defect 3/50,000 warranty Coverage ) Oregon beginning with 2009 model year VEHICLES (except California Partial Zero Emission Vehicle Performance and Defect Coverage ) Pennsylvania beginning with the 2008 model year VEHICLES (except California Partial Zero Emission Vehicle Performance and Defect Coverage ) Rhode Island beginning with 2008 model year VEHICLES . Vermont beginning with 1999 model year VEHICLES Washington beginning with 2009 model year VEHICLES (except California Partial Zero Emission Vehicle Performance and Defect Coverage )** For certain 2011 model year Subaru VEHICLES sold in the State of New Mexico prior to February 1, 2011, Subaru will honor the 2011 California Emission control System Warranties published in earlier versions of the 2011 Subaru warranty and Maintenance Booklet.