2021 UPS Tariff/Terms & Conditions of Service – United States

1 2020 UPS . Tariff/Terms & Conditions of Service . United States Effective October 5, 2020. 2 1-800-PICK-UPS. Effective October 5, 2020 (unless otherwise noted). UPS Tariff/Terms and Conditions of Service United States TABLE OF CONTENTS. 1. Introduction.. 4 13. ZIP Code/Postal Code Information.. 14. 2. Definitions Used.. 4 14. Boxes.. 14. 3. Commodities Handled 15. UPS Customer Center and and Restrictions on Service .. 5 UPS Worldwide Express Freight Center.. 14. Items Not Accepted for Transportation.. 5 16. Third-Party Retailer .. 14. Maximum Values.. 6. 17. UPS Access Point Locations .. 14. Prohibited by Law..6. Ship to a UPS Access Point Location Service .. 14. Alcoholic Beverages.. 7. Marijuana and Hemp .. 7 Ship to a UPS Access Point Location Service . Deliver to Addressee Only..15. Biological Materials.. 7. Ship to a UPS Access Point Location Service . Firearms and Ammunition .. 7. Package Release Code.. 15. Firearms .. 7. 18. Pickup Services Scheduled.

2 15. Ammunition .. 7. 19. UPS On-Call Pickup Service .. 15. Food Transport;. Assumption of Legal Responsibility .. 8 20. Saturday Air Processing Fee; Saturday Export Hazardous Materials Service .. 8 Processing Fee; Saturday Stop Charge .. 15. Dry Ice.. 9 21. Drop Shipment .. 16. Limited Quantity/ORM-D Packages .. 9 22. Delivery.. 16. Hazardous Waste, Mercury, and Mercury-Containing Waste .. 9 23. Direct Delivery Only Surcharge..16. Live Animals.. 9 24. Residential Surcharge .. 16. Perishable Commodities.. 9 25. Delivery Area Surcharge.. 16. Pharmaceuticals.. 10. 26. Delivery Attempts; UPS Access Point Locations.. 16. Portable Electronic Devices.. 10. 27. Hold for Pickup and Hold at Location Services..17. Tobacco Products.. 10. Prohibited Item Fee.. 10 28. Shipper Release.. 17. 4. Provisions for Export and Customs Clearance 29. UPS carbon neutral .. 17. of International Shipments.. 10 30. UPS Delivery Intercept Service .. 17. Electronic Export Information.

3 11. 31. Delivery Change Requests.. 17. Certificate of Origin.. 11. UPS Paperless Invoice ..11 32. Correction of Addresses.. 18. Pre-Release Notification for Import Shipments.. 12 33. Saturday Delivery.. 18. Record-Keeping .. 12 34. Delivery Confirmation Services .. 18. 5. UPS Import Control Service .. 12 Delivery Confirmation (domestic only).. 18. 6. Right of Inspection .. 12 Delivery Confirmation Signature Required (domestic and international)..18. 7. Refusal of Service .. 12 Delivery Confirmation Adult Signature Required 8. Packaging.. 13 (domestic and international)..18. 9. Use of UPS-Provided Materials and Services.. 13 35. UPS Next Day Air Early Verbal Confirmation of Delivery .. 19. 10. Use of UPS Accounts.. 13. 36. Proof of Delivery ( ).. 19. 11. Use of UPS Electronic Information Systems..13. 37. Tracking/Tracing and Refund Request Charge .. 19. 12. Timely Upload of PLD; Missing PLD Fee.. 13. Use of PLD Obtained Email Addresses 38.

4 Special Handling of Undeliverable Shipments;. and Telephone Numbers.. 13 Refused Shipments Returned .. 19. UPS Tariff/Terms and Conditions of Service United States 3. UPS Tariff/Terms and Conditions of Service United States TABLE OF CONTENTS (continued). 39. Service .. 19 54. UPS Service Guarantee .. 26. Preparation and Listing of Packages .. 19 Conditions .. 26. Responsibility for .. 19 Exclusions.. 27. Consignee's Checks in Payment of .. 19 55. Claims and Legal Actions: Package of $10,000 or More .. 20 Individual Binding Arbitration of Claims.. 27. Acceptance of Personal Check.. 20 Making Claims for Loss or Damage to Property.. 29. Remittance Verification.. 20 Acknowledgment of Claims for Loss Restrictions .. 20 or Damage to Property .. 29. Charges for Collections.. 20 Time Limit for Notice and Filing of Claims Remittance of .. 20 for Loss or Damage to Property.. 29. Investigation of Claims for Loss 40. UPS Returns Services.. 20. or Damage to Property.

5 29. 41. UPS Rates .. 21 Salvage.. 30. Daily Rates and Retail Rates.. 21 Disposition of Claims for Loss UPS Simple Rate.. 21 or Damage to Property .. 30. Letter Rates .. 21 56. Responsibility for Loss or Damage.. 30. Pak Rates.. 21 Maximum Declared Values.. 30. UPS 10 KG Box and UPS 25 KG Box Rates.. 22 Liability Limits.. 31. Private Express Statutes .. 22 Exclusions from Liability.. 32. Rates for Large Packages;. 57. Data Handling..33. Large Package Surcharge.. 22. Over Maximum Limits Charge.. 22 58. Incorporation of Documents; Waiver;. Additional Handling Charge.. 22 Future Changes .. 33. Oversize Pallet Handling Surcharge .. 22. 42. Peak Surcharges .. 22. 43. Fuel Surcharges.. 22. 44. Manual Processing Charges .. 22. 45. Third Party Billing Service .. 23. 46. Billing Options for Domestic Shipments.. 23. 47. Billing Options for International Shipments.. 23. 48. Bill My Account .. 23. 49. Disbursement Fee .. 23. 50. Currency Conversion Rate.

6 23. 51. Missing/Invalid Account Number or Refusal Fee.. 23. 52. Shipping Charge Corrections; Audit Fee.. 23. 53. Payment of Charges .. 23. Invoice Adjustment.. 24. Alternative Payment Plans.. 24. Late Payment Fee.. 26. Lien on Shipments.. 26. 4 1-800-PICK-UPS. Effective October 5, 2020 (unless otherwise noted). UPS Tariff/Terms and Conditions of Service United States 1. Introduction UPS Hundredweight Service UPS Next Claimant means any person asserting The following contains the general terms Day Air Saver any claim in any forum for legal or equi . and Conditions of contract under which UPS Hundredweight Service UPS 2nd table relief including, but not limited to, United Parcel Service ( UPS ) is engaged in Day Air . any claim for damages, refunds, credits, the transportation of Package shipments injunctive relief, and declaratory relief . UPS Hundredweight Service UPS 2nd itself and jointly through inter change with arising out of or related to the provision Day Air.

7 Its affiliates via the services described below. of services by UPS. The terms apply to the following interna means for all purposes Collect The UPS Tariff/Terms and Conditions of tional services: Service ( terms ) are effective on the date on Delivery. UPS Worldwide Express Plus . set forth above and are subject to change Commercial refers to any address that without prior notice. The terms are pub UPS Worldwide Express NA1 is not Residential. lished electronically on the UPS website UPS Worldwide Express . ( ). The most current and control Daily Rates and Retail Rates refer UPS Worldwide Express Freight Midday to the effective UPS Rates for Shipments ling version of the terms is pub lished at In tendering a UPS Worldwide Express Freight originating in the 48 contiguous United Shipment for Service , the Shipper agrees UPS Worldwide Saver States established by UPS for the Service that the version of the terms and the selected by the Shipper that apply to the UPS Worldwide Expedited.

8 Appli cable UPS Rate and Service Guide Shipper and the Package, and are in effect UPS 3 Day Select from Canada at the time of shipping, plus any addi . ( Service Guide ) in effect at the time of shipping will apply to the Shipment and its UPS Standard services tional charges or rates for nonstandard transportation (however, the binding arbi Service , or additional or nonstandard UPS Worldwide Express Freight Service . tration requirement in Section 55 applies usage, and any other additional charges includes: to all disputes within its scope, even as to referenced within the terms or the shipments tendered before the effective UPS Worldwide Express Freight Midday Service Guide, or those applicable date of these terms ). The terms apply to UPS Worldwide Express Freight additional rates set out in any custom . the following services:1 ized contracts. Effective December 28, UPS Air Services 2. Definitions Used 2015, Daily Rates is deemed to mean Alaska and Hawaii Rates refer to the Standard List Rates.

9 UPS Hundredweight Service Air Services effective UPS Rates for Shipments origi . UPS 3 Day Select Delivery shall be deemed to include, nating in Alaska and Hawaii published but not be limited to any of the follow . UPS Hundredweight Service UPS 3 in the effective Service Guide for Alaska ing: (1) delivery to the Consignee or Day Select and Hawaii, or Retail Rates established the Consignee's actual or apparent by UPS for the Service selected by the UPS Ground agent or representative, or pursuant to Shipper that apply to the Shipper and the UPS Ground with Freight Pricing Package, and are in effect at the time of Consignee's instructions, (2) delivery to shipping, plus any additional charges or the address or location specified in the UPS Hundredweight Service Ground rates for non standard Service , additional UPS Shipping System or, to any person UPS Returns Services present at such address, (3) delivery to or non standard usage, and any other UPS Air Services includes: additional charges referenced within an alternate address or location, includ.

10 UPS Next Day Air Early the terms or the Service Guide, or those ing to a UPS Access Point location, (4). applicable additional rates set out in any delivery in accordance with trade custom UPS Next Day Air . customized contracts. or usage, (5) delivery pursuant to UPS's UPS Next Day Air Saver driver release procedures, (6) delivery Business day means Monday pur suant to UPS's Shipper Release proce- UPS 2nd Day Air . through Friday except the following dures, or (7) delivery otherwise permit . UPS 2nd Day Air holidays: New Year's Day, Memorial ted under the terms . UPS Hundredweight Air Services includes: Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Drop Shipment means any Shipment UPS Hundredweight Service UPS Next tendered pursuant to a written agree . (December 25), and New Year's Eve.*. Day Air ment or prior arrangement between UPS. Charges means all applicable trans . and a specific Shipper that permits the The Third Party Billing Service fee described in 1 portation and other charges including, Shipper to tender quantities of individual Section 45 applies to all UPS services worldwide, but not limited to, all applicable acces.