3 2015 cQu d f r C i M ag mentT ols Magic Quadrant for ...

1 3/30/2015 Magic Quadrant for Client Management 1 UURNK7&ct=140603&st=sg&mkt_tok=3 RkMMJWWfF9wsRonu6jAd%252B% Quadrant for Client ManagementTools22 May 2014 ID:G00260863 Analyst(s): Kevin Knox, Terrence CosgroveVIEW SUMMARYNew client management tool capabilities have emerged to support evolving enterprise initiatives. Thesecapabilities are increasingly important to end user computing and support managers in their tool Definition/DescriptionEnd user computing and support organizations use client management tools to automate systemadministration and support functions that would otherwise be handled manually. Client managementtools image client systems, track inventory, deploy configuration changes (such as software or patches),enforce configuration standards, and assist with troubleshooting.

2 Windows PCs are the primary object ofmanagement, but organizations often extend these tools to manage Macs and even servers. Mobiledevice management (MDM) is still a separate market, but organizations are increasingly looking to use asingle vendor and management platform to support PCs, Macs and mobile QuadrantFigure 1. Magic Quadrant for Client Management ToolsSource: Gartner (May 2014)Vendor Strengths and CautionsEVALUATION CRITERIA DEFINITIONSA bility to ExecuteProduct/Service: Core goods and services offered bythe vendor for the defined market. This includescurrent product/service capabilities, quality, featuresets, skills and so on, whether offered natively orthrough OEM agreements/partnerships as defined inthe market definition and detailed in the Viability: Viability includes an assessment ofthe overall organization's financial health, the financialand practical success of the business unit, and thelikelihood that the individual business unit will continueinvesting in the product, will continue offering theproduct and will advance the state of the art within theorganization's portfolio of Execution/Pricing: The vendor's capabilities inall presales activities and the structure that supportsthem.

3 This includes deal management, pricing andnegotiation, presales support, and the overalleffectiveness of the sales Responsiveness/Record: Ability to respond,change direction, be flexible and achieve competitivesuccess as opportunities develop, competitors act,customer needs evolve and market dynamics criterion also considers the vendor's history Execution: The clarity, quality, creativityand efficacy of programs designed to deliver theorganization's message to influence the market,promote the brand and business, increase awarenessof the products, and establish a positive identificationwith the product/brand and organization in the mindsof buyers. This "mind share" can be driven by acombination of publicity, promotional initiatives,thought leadership, word of mouth and sales Experience: Relationships, products andservices/programs that enable clients to be successfulwith the products evaluated.

4 Specifically, this includesthe ways customers receive technical support oraccount support. This can also include ancillary tools,customer support programs (and the quality thereof),availability of user groups, service level agreementsand so : The ability of the organization to meetits goals and commitments. Factors include the qualityof the organizational structure, including skills,experiences, programs, systems and other vehiclesthat enable the organization to operate effectively andefficiently on an ongoing of VisionMarket Understanding: Ability of the vendor tounderstand buyers' wants and needs and to translatethose into products and services. Vendors that showthe highest degree of vision listen to and understandbuyers' wants and needs, and can shape or enhancethose with their added Strategy: A clear, differentiated set ofmessages consistently communicated throughout theorganization and externalized through the website,advertising, customer programs and Strategy: The strategy for selling products thatuses the appropriate network of direct and indirectsales, marketing, service, and communicationaffiliates that extend the scope and depth of marketreach, skills, expertise, technologies, services and thecustomer (Product) Strategy.

5 The vendor's approachto product development and delivery that emphasizes3/30/2015 Magic Quadrant for Client Management 1 UURNK7&ct=140603&st=sg&mkt_tok=3 RkMMJWWfF9wsRonu6jAd%252B% SoftwareThe greatest strength of Absolute Software's Absolute Manage continues to be its breadth of devicecoverage, supporting Windows PCs, Mac OS X, iOS, Android and Windows Phones. During the past 12months, Absolute made major enhancements to its mobile management capabilities, including making itsMDM capabilities available via the SaaS delivery model. The vendor continues to work on more tightlyintegrating its mobile and client management capabilities, and enabling a more consistent look and feel toits consoles. It has also entered into strategic licensing agreements with Apptria Technologies andLumension to enhance its software management and patching capabilities in future product Software's customer base for Absolute Manage is relatively low compared to other vendors'products, but it has begun to establish a following, particularly within the Mac community.

6 AbsoluteManage is a good choice for organizations looking for consistent management capabilities across Windowsand Mac at a low price Manage provides consistent management capabilities and tight functional interoperabilityacross Mac and Windows Manage has the best Mac management capabilities among client management productsthat provide both Windows and Mac Computrace, in conjunction with Absolute Manage, provides strong agent health andhardware inventory management Manage does not support any application virtualization products or provide support fornonpersistent virtual it can manage larger environments, Absolute Manage is best suited to small or midsizeorganizations with 100 to 2,500 to other vendors, Absolute Software's customer base and awareness for Absolute Manageare relatively low, particularly for Windows, and it lacks a strong online community and user March 2014, Persistent Systems created its Accelerite business unit to take a common portfolio ofproducts to market.

7 Its flagship product is Radia Client Automation, the company's client managementtool, which it acquired through an exclusive licensing agreement with HP in February 2013. A primaryobjective for Accelerite during the last year has been to preserve HP's installed base of large enterprisecustomers, something we believe it has had a fair amount of success in achieving. Moving forward,Accelerite will continue to target larger enterprises while shifting more of its focus toward the taking over product development from HP, Accelerite added basic integrated MDM capabilities, alongwith enabling a Radia SaaS delivery model, both focused at midmarket buyers. The creation of Acceleriteas a separate product unit should allow greater focus on client management product development butscaling sales and marketing and developing a channel will be challenging.

8 Radia Client Automation is agood fit for midsize organizations experienced in client management and looking for basic integrated MDMor SaaS based delivery it is typically not a good fit for enterprise organizations requiring high levels ofservice and Client Automation has a highly scalable underlying architecture with a focused set ofmanagement SaaS based delivery option and integrated basic MDM functionality included with Radia ClientAutomation are valued by the Client Automation is particularly strong in allowing organizations to manage hosted virtualdesktop (HVD) is a new organization with limited dedicated resources that must quickly grow share in themidmarket while preserving its enterprise with few devices to manage generally do not place high value on scalability one of thekey product has weak go to market capabilities, limited dedicated sales capacity, inexperience indeveloping marketing and channel strategies, and a weak user SoftwareBMC Client Management, originating from the 2012 Numara acquisition, is BMC's tool for managing PCs(BMC BladeLogic Client Automation has been phased out).

9 BMC Software continues to focus on the ClientManagement suite. The vendor will tie client management to its MyIT platform in an effort to provide aunified app store for PCs and mobile devices to acquire Windows, cloud, and mobile applications. BMCC lient Management has a small market presence, but its usability makes it attractive to midmarketcustomers that represent most new business. BMC Client Management is a good choice for users of otherBMC management products, such as the vendor's IT service desk offerings, especially those looking fortightly integrated solution uses a simple user interface, making it accessible to IT staff that lack substantialdesktop administration Client Management has tight integration with FootPrints Service Core and BMC Remedyforcedifferentiation, functionality, methodology and featuresets as they map to current and future Model: The soundness and logic of thevendor's underlying business Strategy: The vendor's strategyto direct resources, skills and offerings to meet thespecific needs of individual market segments, includingvertical.

10 Direct, related, complementary andsynergistic layouts of resources, expertise or capitalfor investment, consolidation, defensive or pre emptive Strategy: The vendor's strategy to directresources, skills and offerings to meet the specificneeds of geographies outside the "home" or nativegeography, either directly or through partners,channels and subsidiaries as appropriate for thatgeography and Quadrant for Client Management 1 UURNK7&ct=140603&st=sg&mkt_tok=3 RkMMJWWfF9wsRonu6jAd%252B% Desk, at a console, data and process Partnerpedia acquisition gives BMC a head start in developing broad enterprise app stores thatsupport Windows and mobile OS Client Management lacks a strong community of users to share tips and best is a strong enterprise vendor.