3 Objectives, Need, Scope, Rationale and Research …

1 3 Objectives, Need, Scope, Rationale and Research methodology The main objectives of this Research work on Fuzzy Multi-Criteria Based Decision Making Problems in Indian IT Industry (A Comparative Study of TCS and HCL) are: 1 To study and analyze the various Multi-Criteria Decision Making problems relating to Human Resource Management (HRM) in the leading Indian core IT industry. 2 The proposed work will especially address the present scenario of recruitment and selection procedures in the two leading IT industries.

2 3 To evaluate the shortcomings if any of their presently used decision making methodologies. 4 To analyze and compare the different tools relating to decision making presently used by these industries. 5. Formulating a novel Fuzzy Multi-Criteria Decision Making model for more appropriate decision making. NEED AND SCOPE OF THE WORK Manpower is considered as the most important asset in organizations. In recent years there has been exponential growth in the use of personnel placement agencies for hiring the best possible talent among all the IT professionals across the globe.

3 From the beginning of the last decade, various specialized job placement agencies have become more and more prominent to solve the personnel placement problems faced by companies. The work addressed the recruitment problems which are typical of the type of problem of practical importance in Information Technology Industry, where Decision Support System (DSS) has yet to make a full contribution. This study can have a valuable input to the recruitment process, while also acting as a building block for further DSS development in this area.

4 It will also fuel the growth of Artificial Intelligence (AI) techniques like Fuzzy Logic in Information Technology Industry. Fuzzy logic is the most suited technique among all the AI techniques for this work, since it uses the language of our day to day life, and therefore, better communication can be achieved between managers and researchers.. The scope of the work is confined to two leading IT industries only. The researcher tried to compare the recruitment and selection process of the two leading companies namely TCS & HCL, within the multiple objective programming frameworks.

5 Besides this various other aspects relating to decision making process are also highlighted and researcher listed the various good and bad things of these two companies as per as decision making process is concerned. Rationale OF THE STUDY It has become more and more difficult to see the world around us in a uni-dimensional way and to use only single criteria when judging what we see. Looking to this aspect it is important that managers have to analyze each situation appropriately and wisely to achieve multiple goals and objectives in the best interest of the company.

6 Today mankind has replaced the old methods with modern science and technologies. The development of scientific disciplines such as operations Research , management science, computer science, and statistics, in combination with the use of modern computers, are nothing but aids in assisting people in making the best decision for a given situation The review of literature reveals that although managers usually try to make appropriate decisions in critical situations but sometimes get confused when unable to get the required support and assistance from their colleagues.

7 Managements, subordinates etc. As a result, today the decision makers are taking the help of advanced methodologies for finding the best possible solutions of Multi criteria decision making (MCDM) problems. It is observed that while taking vital decisions, decision maker look for some logical and rational tools for analyzing and processing the pertinent data which may be a set of alternatives based upon certain set of criteria s. In many real life cases it may even be impossible to accurately and objectively quantify the pertinent data.

8 There appears to be an increasing trend to the use of more systematic procedures in decision making process. The proposed decision approach through this present work would be highly useful for all the professionals involved in decision making such as managers, seniors, juniors, executives in the field of marketing, finance, retail management, human resource management etc. The following areas involves critical decision making process with multiple criteria s such as Human resource recruitment and selection, Motivation, Training and Development of employees, Manpower Planning, Organization Change & Development, Conflict Management etc.

9 The companies are greatly involved in decision making process on all the above issues. Research methodology In this Research work, the following methodologies are adopted to achieve the aforesaid objectives: The study is based on primary and secondary data. The major part of the data is primary in nature. The primary data has been collected thorough well-structured questionnaires and also by in-depth Interviews. The researcher prepared two well structured questionnaires and the questionnaires have been given in the appendix.

10 The researcher visited the respondents personally to administer the questionnaire. The first questionnaire consists of six questions to collect all the relevant information regarding recruitment and selection process in the two IT companies. The second questionnaire consists of forty eight questions to collect all the relevant information regarding all aspects of human resource management in the two IT companies. In designing questionnaires, every attempt was made to make it precise, so that the filling up may be completed within shortest possible time.