5. Billing and Payment - Kaiser Permanente

1 KP HMO Provider Manual 2018 35 Section 5: Billing and Payment 5. Billing and Payment It is your responsibility to submit itemized claims for services provided to Members in a complete and timely manner in accordance with your Agreement, this Provider Manual and applicable law. KP is responsible for Payment of claims in accordance with your Agreement. Please note that this Provider Manual does not address submission of claims for fully insured or self-funded products underwritten or administered by KPIC. Whom to Contact with Questions If you have any questions relating to the submission of claims for services to Members for processing, please see Sections and below.

2 Methods of Claims Submission Claims may be submitted by mail or electronically using only the original red lined UB-04 form for facility services Billing and only the original red lined CMS-1500 form, which will accommodate reporting of the individual (Type 1) NPI. The National Claims Administration is no longer accepting submissions of claims that are handwritten, faxed or photocopied. When CMS-1500 or UB-04 forms are updated by NUCC/CMS, KP will notify Provider when the KP systems are ready to accept the updated form(s) and Provider must submit claims using the updated form(s). Claims Filing Requirements Record Authorization Number All services that require prior authorization must have an authorization number reflected on the claim form.

3 One Member and One Provider per Claim Form Separate claim forms must be completed for each Member and for each Provider. Do not bill for different Members on the same claim form Do not bill for different Providers (either Billing or rendering) on the same claim form KP HMO Provider Manual 2018 36 Section 5: Billing and Payment Submission of Multiple Page Claim (CMS-1500 Form and UB-04 Form) If you must use a second claim form due to space constraints, the second form should clearly indicate that it is a continuation of the first claim. The multiple pages should be attached to each other. Enter the TOTAL CHARGE on the last page of your claim submission.

4 Billing for Claims That Span Different Years Billing Inpatient Claims That Span Different Years When an inpatient claim spans different years (for example, the patient was admitted in December and was discharged in January of the following year), it is NOT necessary to submit 2 claims for these services. Bill all services for this inpatient stay on one claim form (if possible), reflecting the actual date of admission and the actual date of discharge. Billing Outpatient Claims That Span Different Years All outpatient claims, SNF claims and non- Medicare Prospective Payment System (PPS) inpatient claims ( critical access hospitals), which are billed on an interim basis should be split at the calendar year end.

5 Splitting claims is necessary for the following reasons: Proper recording of deductibles, separating expenses payable on a cost basis from those paid on a charge basis, or for accounting and statistical purposes. Expenses incurred in different calendar years cannot be processed as a single claim. A separate claim is required for the expenses incurred in each calendar year. Interim Inpatient Bills For inpatient services only, we will accept separately billable claims for services in an inpatient facility on a bi-weekly basis, to the extent required by 28 CCR (a)(7)(B). Interim hospital billings should be submitted under the same Member account number as the initial bill submission.

6 Bills from Dialysis Providers for Non-Dialysis Services If your facility provides non-dialysis services to a Member (ex: non-dialysis/wound antibiotic administration, vaccines excluding flu), such services must be billed on a paper claim separate from the bill for dialysis related services. KP HMO Provider Manual 2018 37 Section 5: Billing and Payment Psychiatric and Recovery Services Provided to Medi-Cal Members Depending upon the county in which a Medi-Cal Member resides, claims for such Member s psychiatric and recovery services may be processed directly by the county. Providers will be notified at the time a Member is referred to the Provider of the Member s Medi-Cal status, and whether the claim will be processed by KP or by the county agency.

7 Additionally, KP will give the Provider a telephone number to obtain authorization and Billing information from the county for these Members. Services Provided to Medicare Cost Members Unless otherwise directed in your Agreement, claims for services provided to Medicare Cost Members must first be submitted to the Centers for Medicare and Medicaid Services (CMS). All secondary claims may be submitted via EDI for Coordination of Benefits (COB). In most cases an EOB/EOMB from the primary payor (CMS) is not required and will be requested by KP only if necessary. Paper Claims Submission of Paper Claims Unless otherwise indicated on the written Authorization for Medical Care or Patient Transfer Referral form, claims for referred services should be sent to: Kaiser Referral Invoice Service Center (RISC) 2829 Watt Avenue, Suite #130 Sacramento, CA 95821 Phone: 1-888-390-3510 Claims for DME, SNF, Home Health, and Hospice Services should be sent to: KP Continuum Claims Processing Center 320 Lennon Lane Walnut Creek, CA 94598 Phone: 1-800-337-0115 Claims as part of a transplant case should be sent to: Kaiser Permanente Transplant Claims Processing Unit 1950 Franklin St.

8 , 16th Floor Oakland, CA 94612 KP HMO Provider Manual 2018 38 Section 5: Billing and Payment Calling KP Regarding Referred Services Claims For claims submission requirements or claims status inquiries regarding referred services, you may contact KP by calling (800) 390-3510. Submission of Paper Claims Emergency Services Claims for emergency services for Members should be sent to: Kaiser Foundation Health Plan, Inc. National Claims Administration Box 12923 Oakland, CA 94604-2923 Claims for emergency services provided to Members may be physically delivered ( , by courier) to: Kaiser Foundation Health Plan, Inc. National Claims Administration 1800 Harrison Street, 12th Floor Oakland, CA 94612 Calling KP Regarding Emergency Claims For submission requirements or status inquiries regarding claims for emergency services, you may contact KP by calling (800) 390-3510.

9 Supporting Documentation for Paper Claims In general, the Provider must submit, in addition to the applicable Billing form, all supporting documentation and information that is reasonably relevant and necessary to determine Payment . At a minimum, supporting documentation that may be reasonably relevant may include the following, to the extent applicable to the services provided: Authorization if necessary Admitting face sheet Discharge summary Operative report(s) Emergency room records with respect to all emergency services Treatment and visit notes as reasonably relevant and necessary to determine Payment KP HMO Provider Manual 2018 39 Section 5.

10 Billing and Payment A physician report relating to any claim under which a physician is Billing a CPT-4 code with a modifier, demonstrating the need for the modifier A physician report relating to any claim under which a physician is Billing an Unlisted Procedure , a procedure or service that is not listed in the current edition of the CPT codebook Physical status codes and anesthesia start and stop times whenever necessary for anesthesia services Therapy logs showing frequency and duration of therapies provided for SNF services Under certain circumstances, KP is required by law to report and verify appropriate supporting documentation for Member diagnoses, in accordance with industry-standard coding rules and practices.