(640-461) ICOMM v8.0 Exam Topics Exam Description

1 1992-2013 Cisco Systems Inc. All Rights on 2013-07-28-07:001(640-461) ICOMM Exam Topics640-461 ICOMM Exam Topics (Blueprint)Exam DescriptionThe 640-461 Introducing Cisco voice and Unified Communications ( ICOMM ) exam isassociated with the ccna voice certification. This exam tests a candidate's knowledge ofthe architecture, components, functionalities, and features of Cisco Unified Communicationssolutions. It also tests the knowledge needed to perform tasks such as system monitoring,moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified can prepare for this exam by taking the ICOMM Introducing Cisco Voiceand Unified Communications Administration Exam TopicsThe following Topics are general guidelines for the content likely to be included on theIntroducing Cisco voice and Unified Communications ( ICOMM ) exam.

2 However, otherrelated Topics may also appear on any specific delivery of the exam. In order to better reflectthe contents of the exam and for clarity purposes, the guidelines below may change at anytime without notice. Describe the characteristics of a Cisco Unified Communications solution Describe the Cisco Unified Communications components and their functions Describe call signalling and media flows Describe quality implications of a VoIP network Provision end users and associated devices Describe user creation options for Cisco Unified Communications Manager andCisco Unified Communications Manager Express(640-461) ICOMM Exam Topics 1992-2013 Cisco Systems Inc.

3 All Rights on 2013-07-28-07:002 Create or modify user accounts for Cisco Unified Communications Manager Create or modify user accounts for Cisco Unified Communications Manager Expressusing the GUI Create or modify endpoints for Cisco Unified Communications Manager Create or modify endpoints for Cisco Unified Communications Manager Expressusing the GUI Describe how calling privileges function and how calling privileges impact system features Create or modify directory numbers Enable user features and related calling privileges for extension mobility, call coverage, intercom, nativepresence, and unified mobility remote destination configuration Enable end users for Cisco Unified Presence Verify user features are operational Configure voice messaging and presence Describe user creation options for voice messaging Create or modify user accounts for Cisco Unity Connection Describe Cisco Unified Presence Configure Cisco Unified Presence Maintain Cisco Unified Communications system Generate CDR and CMR reports Generate capacity reports Generate usage reports Generate RTMT reports to monitor system activities Monitor voicemail usage Remove unassigned directory numbers Perform manual system backup Provide end user support Verify PSTN connectivity Define

4 Fault domains using information gathered from end user Troubleshoot endpoint issues Identify voicemail issues and resolve issues related to user mailboxes Describe causes and symptoms of call quality issues Reset single devices Describe how to use phone applications(640-461) ICOMM Exam Topics 1992-2013 Cisco Systems Inc. All Rights on 2013-07-28-07:003 We would like to get your feedback; please comment and/or rate this document.