Example: air traffic controller

7. Monitoring the success of stakeholder engagement ...

7. Monitoring the success of stakeholder engagement : literature reviewSilva Larson Liana WilliamsDesert Knowledge CRC252P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8E n q u i r i e s s h o u l d b e a d d r e s s e d t o : S i l v a L a r s o n C S I R O S u s t a i n a b l e E c o s y s t e m sD a v i e s L a b o r a t o r y , P M B A i t k e n v a l e 4 8 1 4P h : + 6 1 7 4 7 5 3 8 5 8 9E m a i l : S i l v a . L a r s o n @ c s i r o . a uO r :T o m M e a s h a mC S I R O S u s t a i n a b l e E c o s y s t e m sG u n g a h l i n H o m e s t e a d , B a r t o n H i g h w a yG P O B o x 2 8 4 , C a n b e r r a , A C T 2 6 0 1E m a i l : T o m.

252 Desert Knowledge CRC People, communities and economies of the Lake Eyre Basin Ch 7: Monitoring the success of stakeholder engagement: Literature review pp. 251–298 Enquiries should be addressed to: Silva Larson CSIRO Sustainable Ecosystems

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Transcription of 7. Monitoring the success of stakeholder engagement ...

1 7. Monitoring the success of stakeholder engagement : literature reviewSilva Larson Liana WilliamsDesert Knowledge CRC252P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8E n q u i r i e s s h o u l d b e a d d r e s s e d t o : S i l v a L a r s o n C S I R O S u s t a i n a b l e E c o s y s t e m sD a v i e s L a b o r a t o r y , P M B A i t k e n v a l e 4 8 1 4P h : + 6 1 7 4 7 5 3 8 5 8 9E m a i l : S i l v a . L a r s o n @ c s i r o . a uO r :T o m M e a s h a mC S I R O S u s t a i n a b l e E c o s y s t e m sG u n g a h l i n H o m e s t e a d , B a r t o n H i g h w a yG P O B o x 2 8 4 , C a n b e r r a , A C T 2 6 0 1E m a i l : T o m.

2 M e a s h a m @ c s i r o . a uT h e v i e w s a n d o p i n i o n s e x p r e s s e d i n t h i s p u b l i c a t i o n a r e t h o s e o f t h e a u t h o r s a n d d o n o t n e c e s s a r i l y r e f l e c t t h o s e o f t h e A u s t r a l i a n G o v e r n m e n t . T h e C o m m o n w e a l t h d o e s n o t a c c e p t r e s p o n s i b i l i t y f o r t h e a c c u r a c y o r c o m p l e t e n e s s o f t h e c o n t e n t s , a n d s h a l l n o t b e l i a b l e f o r a n y l o s s o r d a m a g e t h a t m a y b e o c c a s i o n e d d i r e c t l y o r i n d i r e c t l y t h o r o u g h t h e u s e o f , o r r e l i a n c e o n , t h e c o n t e n t s o f t h i s p u b l i c a t i o n .T h e w o r k r e p o r t e d i n t h i s p u b l i c a t i o n w a s s u p p o r t e d b y f u n d i n g f r o m t h e A u s t r a l i a n G o v e r n m e n t.

3 T h e v i e w s e x p r e s s e d h e r e i n d o n o t n e c e s s a r i l y r e p r e s e n t t h e v i e w s o f D e s e r t K n o w l e d g e C R C o r i t s P a r t i c i p a n t s .CitationL a r s o n S a n d W i l l i a m s L J . 2 0 0 9 . M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w . I n M e a s h a m T G , B r a k e L ( E d s . ) . P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n, D K C R C R e s e a r c h R e p o r t 4 5 , D e s e r t K n o w l e d g e C o o p e r a t i v e R e s e a r c h C e n t r e , A l i c e S p r i n g s . p p . 2 5 1 2 9 8 .AcknowledgementsF u n d i n g f o r t h i s s t u d y w a s p r o v i d e d b yN a t u r a l H e r i t a g e T r u s t ( N H T , h t t p : / / w w w.)

4 N h t . g o v . a u/)D e s e r t K n o w l e d g e C o o p e r a t i v e R e s e a r c h C e n t r e ( D K C R C , h t t p : / / w w w . d e s e r t k n o w l e d g e c r c . c o m . a u/) C o m m o n w e a l t h S c i e n t i f i c a n d I n d u s t r i a l R e s e a r c h O r g a n i s a t i o n D i v i s i o n o f S u s t a i n a b l e E c o s y s t e m s ( C S I R O C S E , h t t p : / / w w w . c s e . c s i r o . a u/) . T h e a u t h o r s w i s h t o a c k n o w l e d g e c o l l e a g u e s w h o w e r e i n v o l v e d i n t h e b r o a d e r r e s e a r c h P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n p r o j e c t , i n p a r t i c u l a r M a r k S t a f f o r d S m i t h , T o m M e a s h a m , T i m S m i t h , L y n n B r a k e , S i l v a L a r s o n , A l e x a n d e r H e r r a n d C a r o l R i c h a r d s.

5 J o c e l y n D a v i e s a n d R y a n M c A l l i s t e r w e r e a l s o v e r y h e l p f u l . F i n a l l y , w e w o u l d p a r t i c u l a r l y l i k e t o t h a n k t h e f a c i l i t a t o r s , c o m m u n i t y r e s e a r c h e r s , l e a d e r s a n d p r o j e c t o f f i c e r s w h o p a r t i c i p a t e d i n t h i s p r o j e c t . Desert Knowledge CRC253P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8 Introduction .. Lake Eyre Basin (LEB) Atlas .. Natural resources management arrangements in the LEB .. Tools for successful NRM engagement in the LEB.

6 Overview of the structure of this report ..2592. General considerations on engagement and Monitoring .. Adaptive management and a whole-of-system approach .. Considerations for Monitoring .. Is your approach to Monitoring SMART or SPICED? .. Approaches to engagement .. Levels of engagement ..2643. Examples of frameworks and guidelines for Monitoring and evaluation of engagement .. International agencies .. National government agencies .. Learnings from the academic literature and networks ..2724. Examples of tools used in engagement Monitoring .. LOG frames .. Report and Score Cards .. Most Significant Change approach .. Outcome mapping .. Edelman Relationship Index ..2815. Experiences with engagement Monitoring .. Australian NRM Context .. Case study from Finland: response to Aarhus convention requirements.

7 Your Health, Your Care, Your Say Department of Health, UK .. Canadian Policy Research Network (CPRN) .. Evaluation of the engagement in development projects ..2876. Discussion and conclusions .. Learnings from the literature for the LEB context .. Conceptual framework for Monitoring engagement in remote regions ..2917. References ..2928. Useful links ..297 ContentsDesert Knowledge CRC254P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8 Figure 1: Progression of organisational levels of engagement ..265 Figure 2: Flow of stories and feedback in MSC ..280 Figure 3: Component tree: engagement in NRM.

8 284 Figure 4: A conceptual map of public participation evaluation ..287 Figure 5: The building blocks of the participatory planning, Monitoring and evaluation ..288 Figure 6: Conceptual framework for Monitoring of engagement ..291 Table 1: Specific considerations of engagement in desert regions ..259 Table 2: Principles informing a Monitoring framework ..261 Table 3: Conventional and participatory Monitoring and evaluation approaches ..263 Table 4: A list of possible indicators of a process of participation ..266 Table 5: Assessing the benefits and achievements of engagement ..272 Table 6: Examples of potential obstacles and enablers of participation ..276 Table 7: Criteria for evaluation of regional NRM planning arrangements ..285 TablesFiguresDesert Knowledge CRC255P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p.

9 2 5 1 2 9 8 ABS Australian Bureau of StatisticsCSC Community Score CardCSIRO Commonwealth Scientific and Industrial Research OrganisationDKCRC Desert Knowledge Cooperative Research CentreDCQ Desert Channels Queensland IncERI Edelman Relationship IndexGAB Great Artesian BasinGRI Global Reporting IndexICT Information and Communications TechnologyLEB Lake Eyre BasinLFA/LOG frame Logical Frameworks ApproachNAP National Action Plan for Salinity and Water QualityNHT Natural Heritage TrustNLWRA National Land and Water Resources AuditNRM Natural Resources ManagementNRMB (NT) Natural Resource Management Board (Northern Territory)NRMMC Natural Resource Management Ministerial CouncilM&E Monitoring and evaluation MEE Monitoring and Evaluation of EngagementMERI Monitoring , Evaluation, Reporting and Improvement systemMSC Most Significant Change PM&E Participatory Monitoring and evaluation Qld Queensland SA South AustraliaSAAL NRM South Australian Arid Lands NRM Board SEIFA Socio-Economic Indexes for AreasSENCC Social and Economic National Coordinating Committee UNDP United Nations Development ProgrammeWCMA Western Catchment Management Authority (NSW)YHYCYS Your Health, Your Care, Your Say Shortened formsDesert Knowledge CRC256P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t.

10 L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8 Desert Knowledge CRC257P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8 This is Chapter 7 in the Desert Knowledge CRC s (DKCRC) People, communities and economies of the Lake Eyre Basin project report. The project examines the role of natural resources managment (NRM) organisations that operate as an interface between governments and community in the Lake Eyre Basin (LEB). It aims to identify the factors that support successful engagement in remote regions and develop a framework to help NRM bodies monitor and improve their engagement processes.


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