7. Monitoring the success of stakeholder engagement ...

1 7. Monitoring the success of stakeholder engagement : literature reviewSilva Larson Liana WilliamsDesert Knowledge CRC252P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p . 2 5 1 2 9 8E n q u i r i e s s h o u l d b e a d d r e s s e d t o : S i l v a L a r s o n C S I R O S u s t a i n a b l e E c o s y s t e m sD a v i e s L a b o r a t o r y , P M B A i t k e n v a l e 4 8 1 4P h : + 6 1 7 4 7 5 3 8 5 8 9E m a i l : S i l v a.

2 L a r s o n @ c s i r o . a uO r :T o m M e a s h a mC S I R O S u s t a i n a b l e E c o s y s t e m sG u n g a h l i n H o m e s t e a d , B a r t o n H i g h w a yG P O B o x 2 8 4 , C a n b e r r a , A C T 2 6 0 1E m a i l : T o m . M e a s h a m @ c s i r o . a uT h e v i e w s a n d o p i n i o n s e x p r e s s e d i n t h i s p u b l i c a t i o n a r e t h o s e o f t h e a u t h o r s a n d d o n o t n e c e s s a r i l y r e f l e c t t h o s e o f t h e A u s t r a l i a n G o v e r n m e n t.

3 T h e C o m m o n w e a l t h d o e s n o t a c c e p t r e s p o n s i b i l i t y f o r t h e a c c u r a c y o r c o m p l e t e n e s s o f t h e c o n t e n t s , a n d s h a l l n o t b e l i a b l e f o r a n y l o s s o r d a m a g e t h a t m a y b e o c c a s i o n e d d i r e c t l y o r i n d i r e c t l y t h o r o u g h t h e u s e o f , o r r e l i a n c e o n , t h e c o n t e n t s o f t h i s p u b l i c a t i o n .T h e w o r k r e p o r t e d i n t h i s p u b l i c a t i o n w a s s u p p o r t e d b y f u n d i n g f r o m t h e A u s t r a l i a n G o v e r n m e n t.

4 T h e v i e w s e x p r e s s e d h e r e i n d o n o t n e c e s s a r i l y r e p r e s e n t t h e v i e w s o f D e s e r t K n o w l e d g e C R C o r i t s P a r t i c i p a n t s .CitationL a r s o n S a n d W i l l i a m s L J . 2 0 0 9 . M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w . I n M e a s h a m T G , B r a k e L ( E d s . ) . P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n, D K C R C R e s e a r c h R e p o r t 4 5 , D e s e r t K n o w l e d g e C o o p e r a t i v e R e s e a r c h C e n t r e , A l i c e S p r i n g s.

5 P p . 2 5 1 2 9 8 .AcknowledgementsF u n d i n g f o r t h i s s t u d y w a s p r o v i d e d b yN a t u r a l H e r i t a g e T r u s t ( N H T , h t t p : / / w w w . n h t . g o v . a u/)D e s e r t K n o w l e d g e C o o p e r a t i v e R e s e a r c h C e n t r e ( D K C R C , h t t p : / / w w w . d e s e r t k n o w l e d g e c r c . c o m . a u/) C o m m o n w e a l t h S c i e n t i f i c a n d I n d u s t r i a l R e s e a r c h O r g a n i s a t i o n D i v i s i o n o f S u s t a i n a b l e E c o s y s t e m s ( C S I R O C S E , h t t p : / / w w w.)

6 C s e . c s i r o . a u/) . T h e a u t h o r s w i s h t o a c k n o w l e d g e c o l l e a g u e s w h o w e r e i n v o l v e d i n t h e b r o a d e r r e s e a r c h P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n p r o j e c t , i n p a r t i c u l a r M a r k S t a f f o r d S m i t h , T o m M e a s h a m , T i m S m i t h , L y n n B r a k e , S i l v a L a r s o n , A l e x a n d e r H e r r a n d C a r o l R i c h a r d s.

7 J o c e l y n D a v i e s a n d R y a n M c A l l i s t e r w e r e a l s o v e r y h e l p f u l . F i n a l l y , w e w o u l d p a r t i c u l a r l y l i k e t o t h a n k t h e f a c i l i t a t o r s , c o m m u n i t y r e s e a r c h e r s , l e a d e r s a n d p r o j e c t o f f i c e r s w h o p a r t i c i p a t e d i n t h i s p r o j e c t . Desert Knowledge CRC253P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p.

8 2 5 1 2 9 8 Introduction .. Lake Eyre Basin (LEB) Atlas .. Natural resources management arrangements in the LEB .. Tools for successful NRM engagement in the LEB .. Overview of the structure of this report ..2592. General considerations on engagement and Monitoring .. Adaptive management and a whole-of-system approach .. Considerations for Monitoring .. Is your approach to Monitoring SMART or SPICED? .. Approaches to engagement .. Levels of engagement ..2643. Examples of frameworks and guidelines for Monitoring and evaluation of engagement .

9 International agencies .. National government agencies .. Learnings from the academic literature and networks ..2724. Examples of tools used in engagement Monitoring .. LOG frames .. Report and Score Cards .. Most Significant Change approach .. Outcome mapping .. Edelman Relationship Index ..2815. Experiences with engagement Monitoring .. Australian NRM Context .. Case study from Finland: response to Aarhus convention requirements .. Your Health, Your Care, Your Say Department of Health, UK .. Canadian Policy Research Network (CPRN).

10 Evaluation of the engagement in development projects ..2876. Discussion and conclusions .. Learnings from the literature for the LEB context .. Conceptual framework for Monitoring engagement in remote regions ..2917. References ..2928. Useful links ..297 ContentsDesert Knowledge CRC254P e o p l e , c o m m u n i t i e s a n d e c o n o m i e s o f t h e L a k e E y r e B a s i n C h 7 : M o n i t o r i n g t h e s u c c e s s o f s t a k e h o l d e r e n g a g e m e n t : L i t e r a t u r e r e v i e w p p.