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7 Steps To Implementing Knowledge Management

Corporate Executive Briefing Seven Steps toImplementing KnowledgeManagement in YourOrganization Dataware Technologies, Technologies, TechnologiesCopyrightThe entire contents of this document are copyright 1998 by Datawar

Corporate Executive Briefing Seven Steps to Implementing Knowledge Management in Your Organization Dataware Technologies, Inc.

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Transcription of 7 Steps To Implementing Knowledge Management

1 Corporate Executive Briefing Seven Steps toImplementing KnowledgeManagement in YourOrganization Dataware Technologies, Technologies, TechnologiesCopyrightThe entire contents of this document are copyright 1998 by Dataware Technologies, Inc.

2 No part of this documentmay be reproduced or transmitted in any form, by any means without the expressed, written permission of DatawareTechnologies, is a registered trademarks of Dataware Technologies, Inc. All other product names are trademarks orregistered trademarks of their respective TechnologiesTable of ContentsTable of ContentsEXECUTIVE 1: IDENTIFYING THE BUSINESS OBJECTIVES SHAPE Knowledge 2: PREPARING FOR TO A Knowledge SHARING SUPPORT IS 3: CREATING THE 4: PERFORMING THE Knowledge WHAT S 5: DEFINING KEY AND 6: BUILDING BLOCKS FOR Knowledge SEARCH BROKER - QUERYING ACROSS EXISTING Knowledge TACIT 7.

3 LINKING Knowledge TO Knowledge TechnologiesAPPENDIX A -CASE STUDY: PROBLEMS AT AT ACE: HUMAN AND ACE Knowledge Management PERFORMS A Knowledge REVIEWS, SHOPS, AND IMPLEMENTS ITS BUILDING ENHANCES ITS Knowledge Management EXPANDS PARTICIPATION IN Knowledge Management BENEFITS APPEAR AT OF Knowledge Management EXPAND AT B -ABOUT DATAWARE TECHNOLOGIES, Technologies1 Executive SummaryExecutive SummaryAs the information age has transformed the way organizations do business, it has also transformed the way wemeasure return on investment (ROI).

4 Today, to have a truly competitive, fast-paced business positioned for profit,success and long-term survival, it is critical to look past the physical assets of the organization. Today, it is essential torecognize the value of Knowledge and to strive for an improved ROI and better Management of your organization sknowledge your organization has already recognized the value of the Knowledge that it has spent its hard-earned capitalto obtain. If so, you may already be taking Steps to formalize the collection of valuable Knowledge gained fromexperience and organizing Knowledge in ways that benefit the entire organization.

5 If you have not started to take thesesteps, your organization is most likely wasting resources by re-inventing Knowledge , spending excess time locatingdifficult to find Knowledge and unsuccessfully absorbing and using the growing volumes of new Knowledge flowinginto your organization every advances in information processing technology, combined with widely available access to high-speed networks,provide organizations with unparalleled opportunities to formalize the collection, protection and use of Knowledge .

6 Toaccomplish this, new software systems and processes have been developed to integrate with existing informationsystems and spread throughout the enterprise. These new approaches are collectively referred to as KnowledgeManagement .This executive white paper presents a blueprint to start or refine the implementation of Knowledge Managementpractices and systems in your organization. This paper presents a gradual, building-block approach to implementingKnowledge Management that follows three principles: build on existing resources and systems provide an immediate ROI on Knowledge resources ensure that each step is a building block that provides a foundation for future enhancementsFrom these three principles, this paper presents a series of seven Steps to implement Knowledge Management , asfollows: step 1: Identify the Business ProblemStep 2.

7 Prepare for ChangeStep 3: Create the KM TeamStep 4: Perform the Knowledge Audit and AnalysisStep 5: Define the Key Features of the SolutionStep 6: Implement the Building Blocks for Knowledge ManagementStep 7: Link Knowledge to PeopleIt also presents specific technical solutions and capabilities that allow for a step -by- step implementation of theKnowledge Management Building Blocks mentioned in step 6. These solutions are: Access existing Knowledge Silos to get immediate ROI from your existing resources Implement simple Knowledge Mining for more efficient access Automatically Categorize to deal with new Knowledge Build a Knowledge Warehouse to make Knowledge widely available Enable end-user contribution to allow increased Knowledge flow Expand the use of metadata and taxonomies for effective categorization of Knowledge Locate the Experts in the Organization - create a Knowledge

8 DirectoryDataware Technologies2 Results have been very positive in organizations that have started to implement Knowledge Management using thisbuilding-block approach. Research information and best practices are shared, experts are identified and cost savingsare realized as employees spend less time locating or reinventing Knowledge and more time being productive. Overall,these organizations are more competitive and more effective as they integrate Knowledge Management practices intothe fabric of their organization - they realize higher value from the assets and capital they have used to you read this paper, remember that it presents guidelines to effective implementation of Knowledge Managementin your organization.

9 Like many other processes, there is no one way to implement Knowledge Management --especially since KM is a combination of technology, culture and practices. This paper provides an overview of someeffective, proven ways to plan, implement and evaluate the results of Knowledge Management to help yourorganization be more effective and Technologies3 IntroductionIntroductionPioneering businesses have been creating Knowledge Management systems to harness intellectual capital and createvalue. Peter Robertson, for example, is the executive vice president of the Chevron USA Production Co.

10 , who recentlydescribed the benefits of Knowledge Management : The fact is [ Knowledge Management and best practice sharing] is good for business. The faster and more effectivelywe can share ideas, the better we can make our product, the better we can serve our customers, the better we can builda committed team of employees, and bottom line the better we can earn profits for our shareholders. 1 How does one harness intellectual capital for profit? This paper describes Steps an organization should expect totake and avoid when Implementing a successful Knowledge Management system.


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