9500 User Guide - Digitcom

1 Issue 03h - (27 July 2011) 9500 Series Phone user GuideIP Office9500 Series Phone user GuidePage 2 Issue 03h (27 July 2011)IP Office 2011 AVAYA All Rights reasonable efforts have been made to ensure that the information inthis document is complete and accurate at the time of printing, Avayaassumes no liability for any errors. Avaya reserves the right to make changesand corrections to the information in this document without the obligation tonotify any person or organization of such disclaimerAvaya shall not be responsible for any modifications, additions, or deletionsto the original published version of this documentation unless suchmodifications, additions, or deletions were performed by user agree to indemnify and hold harmless Avaya, Avaya's agents,servants and employees against all claims, lawsuits, demands and judgmentsarising out of, or in connection with, subsequent modifications, additions ordeletions to this documentation, to the extent made by End disclaimerAvaya is not responsible for the contents or reliability of any linked Web sitesreferenced within this site or documentation(s) provided by Avaya.

2 Avaya isnot responsible for the accuracy of any information, statement or contentprovided on these sites and does not necessarily endorse the products,services, or information described or offered within them. Avaya does notguarantee that these links will work all the time and has no control over theavailability of the linked provides a limited warranty on this product. Refer to your salesagreement to establish the terms of the limited warranty. In addition, Avaya sstandard warranty language, as well as information regarding support for thisproduct, while under warranty, is available to Avaya customers and otherparties through the Avaya Support Web site: note that if you acquired the product from an authorized Avaya reselleroutside of the United States and Canada, the warranty is provided to you bysaid Avaya reseller and not by SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONEWHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE,PURCHASED FROM AVAYA INC.

3 , ANY AVAYA AFFILIATE, OR AN AUTHORIZEDAVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENTWITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISEAGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THISLICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THANAVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, ANDAVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU ANDANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BYINSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZINGOTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FORWHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE(HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND ENDUSER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE ABINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLEAVAYA AFFILIATE ( AVAYA ).Avaya grants End user a license within the scope of the license typesdescribed below. The applicable number of licenses and units of capacity forwhich the license is granted will be one (1), unless a different number oflicenses or units of capacity is specified in the Documentation or othermaterials available to End user .

4 "Designated Processor" means a singlestand-alone computing device. "Server" means a Designated Processor thathosts a software application to be accessed by multiple users. "Software"means the computer programs in object code, originally licensed by Avayaand ultimately utilized by End user , whether as stand-alone products orpre-installed on Hardware. "Hardware" means the standard hardwareoriginally sold by Avaya and ultimately utilized by End typesDesignated System(s) License (DS). End user may install and use each copyof the Software on only one Designated Processor, unless a different numberof Designated Processors is indicated in the Documentation or other materialsavailable to End user . Avaya may require the Designated Processor(s) to beidentified by type, serial number, feature key, location or other specificdesignation, or to be provided by End user to Avaya through electronic meansestablished by Avaya specifically for this where expressly stated otherwise, no use should be made of materialson this site, the Documentation(s) and Product(s) provided by Avaya.

5 Allcontent on this site, the documentation(s) and the product(s) provided byAvaya including the selection, arrangement and design of the content isowned either by Avaya or its licensors and is protected by copyright and otherintellectual property laws including the sui generis rights relating to theprotection of databases. You may not modify, copy, reproduce, republish,upload, post, transmit or distribute in any way any content, in whole or inpart, including any code and software. Unauthorized reproduction,transmission, dissemination, storage, and or use without the express writtenconsent of Avaya can be a criminal, as well as a civil, offense under theapplicable Party Components Certain software programs or portions thereof included in the Product maycontain software distributed under third party agreements ("Third PartyComponents"), which may contain terms that expand or limit rights to usecertain portions of the Product ("Third Party Terms"). Information regardingdistributed Linux OS source code (for those Products that have distributed theLinux OS source code), and identifying the copyright holders of the ThirdParty Components and the Third Party Terms that apply to them is availableon the Avaya Support Web site: toll fraud"Toll fraud" is the unauthorized use of your telecommunications system by anunauthorized party (for example, a person who is not a corporate employee,agent, subcontractor, or is not working on your company's behalf).

6 Be awarethat there can be a risk of toll fraud associated with your system and that, iftoll fraud occurs, it can result in substantial additional charges for yourtelecommunications fraud interventionIf you suspect that you are being victimized by toll fraud and you needtechnical assistance or support, call Technical Service Center Toll FraudIntervention Hotline at +1-800-643-2353 for the United States and additional support telephone numbers, see the Avaya Support Web site: security vulnerabilities with Avaya products should be reported toAvaya by sending mail to: and Aura are trademarks of Avaya, trademarks, logos and service marks ( Marks ) displayed in this site, thedocumentation(s) and product(s) provided by Avaya are the registered orunregistered Marks of Avaya, its affiliates, or other third parties. Users arenot permitted to use such Marks without prior written consent from Avaya orsuch third party which may own the Mark. Nothing contained in this site, thedocumentation(s) and product(s) should be construed as granting, byimplication, estoppel, or otherwise, any license or right in and to the Markswithout the express written permission of Avaya or the applicable third is a registered trademark of Avaya Inc.

7 All non-Avaya trademarks arethe property of their respective documentsFor the most current versions of documentation, see the Avaya Support Website: Avaya SupportAvaya provides a telephone number for you to use to report problems or toask questions about your product. The support telephone number is1-800-242-2121 in the United States. For additional support telephonenumbers, see the Avaya Web site: Series Phone user GuidePage 3 Issue 03h (27 July 2011)IP Important Safety 9504 9508 Status Button Phone The Phone StandMaking En-Bloc Call Soft Key Calling from the Contacts Calling from the Call Redialling a Previous Making a Page Withholding Your Adjust the Call Muting a Ending CallsAnswering Divert a Call to Ignore an Incoming Answering a Page Call Redial (Last Dialed Mode).. Redial (Call Log Mode).. Selecting Your Redial ModeHolding and Parking Holding Holding a Taking a Call Off Switching Between Transfer a Held Parking Park Using the Unpark (Status Menu)

8 Transferring Transfer to Transferring a Held CallAccount Forced Account Code Manual Account Code EntryConference Starting a Adding a Call to a Viewing Conference Dropping/Muting Holding a Conference Transferring Calls Using ConferenceHeadset/Handsfree Headset Headset Default Handsfree Audio Handsfree Speaker Speaker Default Handsfree Audio Managing External Viewing Contacts Make a Call from the Using the Directory for Other Adding a New Add a Contact from the Call Editing a Deleting a ContactCall Accessing the Call Making a Viewing Call Deleting a Deleting All Adding a Record to Your Message Waiting Checking Sending a Mailbox Email Changing Your Voicemail Voicemail Transfer to Send a Call to Visual VoiceLogging Logging Logging In on a Phone Already in Logging In on a Not Logged In Auto Changing Your Security PINR edirecting Follow Follow Me To (Features Menu).

9 Follow Me (Status Menu).. Follow Me Here (Features Menu).. Forwarding Forward Unconditional (Status Menu).. Forward Unconditional (Features Menu).. Forward On Busy/No Answer (FeaturesMenu) 9500 Series Phone user GuidePage 4 Issue 03h (27 July 2011)IP Forward On No Answer (Status Menu).. Forward On Busy (Status Menu).. Do Not DND On/Off (Features Menu).. DND Off (Status Menu).. Do Not Disturb Mobile Twinning Group Group Membership On/Off (Status Menu).. Group Membership On/Off (Features Menu).. Group Service Status and Changing the Group Service Status(Features Menu).. Changing the Group Service Status (StatusMenu).. Changing the Group FallbackButton Editing Your Programmable Abbreviated Absence Account Automatic Call Forward Call Call Park to Call Call Pickup Drop Flash Group Hunt Group Night Internal Auto Ringer Self Send All Supress user BLFP hone Mobile Withhold Redial En-Bloc Auto Ringer Disabling the Visual Coverage Ring Ringer Internal Auto Display Display Display Last Call Duration Half/Full Width Call Timer Display Show Call Inactivity Timer (Auto Return).

10 A-Menu Auto Volume and Button Error Ringer Handset Headset Speaker Automatic Gain Default Handsfree Audio PathStatus Do Not Follow Me Follow Me Forward On Forward On No Forward Forwarded Group Group Service Mobile Parked System AlarmsShort Checking the System Setting the Checking the Time Server Setting the Setting the Time System Memory Card System Features Status A Abbreviated Appearance Attention Auto Bridged Appearance Call Appearance Call Coverage Coverage Do Not Disturb9500 Series Phone user GuidePage 5 Issue 03h (27 July 2011)IP Do Not Disturb Follow Follow Me Follow Me Forward on Forward on No Forward Idle Line Internal Line Appearance Logged Login Missed Missed Group Mobile Park Park Slot Ringing Line Short Small Community System System Phone Series Phone user GuidePage 7 Issue 03h (27 July 2011)IP OfficeIntroductionChapter Series Phone user GuidePage 9 Issue 03h (27 July 2011)IP OfficeIntroduction: 1.