Transcription of A COMMON THREAD
1 SUSTAINABILITY OVERVIEW REPORT2021A COMMON THREAD SUSTAINS USTHE FOSCHINI GROUP LIMITED 1 This sustainability overview report was prepared by the TFG sustainability team in collaboration with content owners in TFG Africa, TFG London and TFG Australia. It relates to the financial year from 1 April 2020 to 31 March 2021 with the full scope and boundary, frameworks as well as key indicators provided on page 4. The report was approved by the Supervisory board s Social and Ethics Committee on 27 July 2021. Prof. F AbrahamsChairperson of the Social and Ethics Committee CONTENTSA bout our report 3 Who we are 7A leadership view on sustainability 29 Our sustainability strategy 35 Localisation and job creation 41 People and communities 57 Environmental efficiency 79 Product stewardship and supply chain 91 Appendices 105 SUSTAINABILITY OVERVIEW REPORT 20212 ABOUT OUR REPORT013 SUSTAINABILITY OVERVIEW REPORT 2021 THE FOSCHINI GROUPTHE DORSET RUNNER(From the Whistles sustainable trainer project)About our reportWho we areA leadership view on sustainabilityOur sustainability strategyLocalisation and job creationPeople and communitiesEnvironmental efficiencyProduct stewardship and supply chainAppendices54 SUSTAINABILITY OVERVIEW REPORT 2021 THE FOSCHINI GROUPOur 2021 sustainability overview report provides insight into our non-financial performance and prospects in relation to environmental, social and governance (ESG)
2 Issues that have a material impact on the long-term success of the report aims to reflect the manner in which sustainability is integrated into our business, in accordance with the recommendations of King IV. It further aims to present our perspective on what sustainability means for operations and includes information on the progress against our strategic focus areas. The acquisition of Jet in September 2020 was a significant event and affects comparability. While information is provided on all three business segments in this report, prominence is given to TFG Africa as it accounts for 69% of the Group s turnover. We are increasing our sustainability data collection and disclosures for TFG London and TFG Australia. OUR REPORTING SUITEThis report is a concise communication, supplemented by further reporting elements and information available in our investor centre ( ). In conjunction with our integrated annual report, these reports provide a comprehensive view of TFG s performance.
3 Non-financial information provided in this report was not assured externally, other than indicated below:Financial reportingGovernance reportingEnvironmental and social reportingTarget audience: shareholders, investment community and analystsTarget audience: All stakeholdersTarget audience: All stakeholdersReporting elementExternal assurance status and providerReporting elementExternal assurance status and providerReporting elementExternal assurance status and providerAnnual financial statementsAudited by Deloitte & Touche (see external audit report)TFG corporate governance and Supervisory board Committee reportsNo external assuranceTFG sustainability overview reportNo external assuranceResults announcementReviewed by Deloitte & ToucheKing IV registerNo external assuranceB-BBEE credentials and scorecardAssured by Mazars Consulting Services Proprietary LimitedResults presentationNo external assuranceNotice of annual general meetingNo external assuranceThe full suite of reports can be found at: we make significant efforts to ensure the validity and accuracy of information, the non-financial data provided in this overview is not externally assured.
4 This report contains certain forward-looking statements. These statements are not guarantees of operating, financial or other results, which may differ materially from what is expressed or implied by such value your views. Please send your questions or comments regarding this report to TIME FRAMESS hort termMedium termLong termCurrent to one yearOne to three yearsThree to 10 yearsABOUT OUR REPORTD isclaimerImages in this report showing people not wearing masks were either taken prior to COVID-19 or in a safe our reportWho we areA leadership view on sustainabilityOur sustainability strategyLocalisation and job creationPeople and communitiesEnvironmental efficiencyProduct stewardship and supply chainAppendicesWHO WE ARE02 About our reportWho we areA leadership view on sustainabilityOur sustainability strategyLocalisation and job creationPeople and communitiesEnvironmental efficiencyProduct stewardship and supply chainAppendices7 SUSTAINABILITY OVERVIEW REPORT 20216 THE FOSCHINI GROUP9 SUSTAINABILITY OVERVIEW REPORT 2021 OUR VALUESTFG believes that teamwork coupled with professionalism in all aspects of retailing will continue to be
5 The foundation for the futurePASSIONATE ABOUT SERVICE We passionately and truly believe that the customer comes We have the courage of our convictions and the boldness to constructively Our word is our honour, we are honest and & RESPECT We treat everyone the way we want to be We embrace diversity and create equal opportunity for all in a supportive PERFORMANCE We are accountable and drive performance in a creative and innovative LEADING FASHION LIFESTYLE RETAIL BRANDS OF WHICH 25 ARE OMNICHANNEL 4 284 TRADING OUTLETS IN 26 COUNTRIES ON five CONTINENTSI ncome diversification THROUGH 79%:21% CASH VS CREDIT SALES CONTRIBUTIONR378,1 million INVESTED IN DIGITAL TRANSFORMATION AND E-COMMERCE OVER THE PAST TWO YEARSI ntegrated online platform FOR ALL TFG AFRICA ONLINE BRANDS WITH SINGLE CHECK OUT AND MULTIPLE PAYMENT OPTIONS9,3% COMPOUND ANNUAL GROWTH RATE IN TURNOVER OVER FIVE YEARS10,1% COMPOUND ANNUAL GROWTH RATE FOR TFG AFRICA OVER FIVE YEARS26,4 million TOTAL NUMBER OF myTFGrewards LOYALTY MEMBERS (TFG AFRICA INCLUDING JET)13,9 million SOCIAL MEDIA FOLLOWERS AS AT MARCH 2021 ACROSS ALL TFG BRANDS AND 152 million SITE VISITS DURING THE PAST FINANCIAL YEARTFG AFRICA SOCIAL MEDIA AUDIENCE >200% AHEAD OF CLOSEST COMPETITOR18% TFG AFRICA MARKET SHARE OF ONLINE TRAFFIC COMPARED TO ONLINE ONLY BRANDS (SimilarWeb online monitoring tool, user sessions for web and app March 2021)
6 37% TFG AFRICA MARKET SHARE OF ONLINE TRAFFIC COMPARED TO BRICK AND MORTAR BRANDS (SimilarWeb online monitoring tool, user sessions for web and app March 2021)THE TFG DIFFERENCE OUR VISION AND MISSION To be the leading fashion and lifestyle omnichannel retailer in Africa whilst growing our international footprint by providing innovative products and creative customer experiences and by leveraging our portfolio of diverse brands to differentiate our offering. Our talented and engaged people will always be guided by our values, social conscience and customer-centric our reportWho we areA leadership view on sustainabilityOur sustainability strategyLocalisation and job creationPeople and communitiesEnvironmental efficiencyProduct stewardship and supply chainAppendices8 THE FOSCHINI GROUPWHO WE ARE11 SUSTAINABILITY OVERVIEW REPORT 2021 About our reportWho we areA leadership view on sustainabilityOur sustainability strategyLocalisation and job creationPeople and communitiesEnvironmental efficiencyProduct stewardship and supply chainAppendicesQatarEswatiniLesothoJapan UAEB ahrainGermanyNetherlandsIreland and UKSwedenSwitzerlandKuwaitSaudi ArabiaNamibiaBotswanaAustraliaNew ZealandSingaporeSpainZambiaUSAM exico2 710 Hong Kong172 South Africa1380188534544122041143171062018441 Macau31534487332721 TFG AFRICA67%CONTRIBUTION TO TURNOVERTFG LONDON5%CONTRIBUTION TO TURNOVERTFG AUSTRALIA16%CONTRIBUTION TO TURNOVER10 THE FOSCHINI GROUPTFG s number
7 Of storesTFG s number of concessionsTFG LondonTFG AustraliaTFG AfricaOur stakeholdersCustomersShareholdersEmploye esSuppliersGovernments, legislators and regulatorsNon-profit organisations and communitiesEnvironmentABOUT TFG Our corporate profile TFG is one of the foremost independent chain-store groups in South Africa and has a diverse portfolio of 29 leading fashion retail brands offering clothing, jewellery, cellphones, accessories, cosmetics, sporting apparel and equipment, and homeware and furniture from value to upper market segments. TFG was established in 1924 and listed on the Johannesburg Stock Exchange (JSE) in 1941. The majority of our turnover is in the form of cash sales to customers, with the balance being from our own in-house credit offering. Credit is offered to customers in South Africa, Namibia, Botswana, Lesotho and Eswatini. Revenue is also generated from interest received on customers store cards and through value-added services available to our TFG Africa customers.
8 Our focus is on speciality retail where we invest in brands and build brand equity. Our brands cater for market segments from value to upper income while providing convenient shopping experiences in-store and online. Our unique portfolio of brands, geographic spread and customer retention initiatives differentiate us from other retailers locally and abroad. South Africa and Namibia are TFG Africa s most significant markets, with the UK and Ireland being the most significant markets for TFG London. TFG Australia is focused on Australia and New Zealand. We source our product offering both locally and offshore, with strong in-house design teams across all business segments. TFG Africa s manufacturing capabilities are coordinated through our own factories and various independent cut, make and trim (CMT) factories. This provides significant quick response capability and is a key differentiator for the Group. Our strategic pillars drive our value-creating business model:Customer & employee obsessionLeadershipProfitGrowthTFG is included in the Fashion Transparency Index, which encourages brands to be more transparent and to provide enhanced disclosures in respect of social, environmental and supply chain is included in the FTSE/JSE Responsible Investment Index.
9 TFG is a level 6 contributor to Broad- based black economic empowerment (B-BBEE) in South Africa. TFG is included in the Vigeo Eiris Specialised Retail Emerging Market ranking. E-COMMERCE12%CONTRIBUTION TO TURNOVER1312 SUSTAINABILITY OVERVIEW REPORT 2021 THE FOSCHINI GROUPOUR EVOLVING SUSTAINABILITY FRAMEWORKWe made some important developments to our sustainability strategy this year. We now explicitly reference the Group imperative to create jobs under the localisation pillar, have organised our people and community efforts under a dedicated pillar, and have introduced a product stewardship pillar to reference the efforts we are making towards sustainability in relation to the products that we buy and PILLARSGOALS FOR EACH SUSTAINABILITY PILLARSUSTAINABLE DEVELOPMENT GOALS Localisation and job creationTFG invests in creating local capacity through skills and supplier development as well as expanding manufacturing facilities to create jobs and shorten lead times.
10 Through localisation, we can offer customers a wider range of in-demand, in-season products. Increase localisation Local job creation Develop local enterprises and suppliers Facilitate local fashion through brand collaboration People and communitiesWe are transforming to reflect the diversity of our customer base and the communities we operate in. This includes investment and partnerships with government, a particular focus on B-BBEE and continued social investment through the TFG Foundation. We create inclusive workplaces to attract, develop and retain talent. Transformation Development Holistic wellbeing Engagement and retention Environmental efficiencyWe are increasing resource efficiency across our operations by using world-class automation and more energy efficient lighting and manufacturing equipment. We are working towards zero waste, and are committed to the Plastic Pact. The Group is one of the founding members of the South African Plastic Pact.