a r r a n t y & C a r e G u i d e R e d b o o k C a r p e ...

1 Redbook Carpets Warranty & Care Guide COLOURFASTGUARANTEE*Conditions apply 23 Thank you for considering a Redbook carpet. This booklet explains what is covered by Redbook warranties to help you select the right carpet for your carpets are available under a number of brands throughout Australia and warranty information varies from product to product. To see which warranties apply for a particular Redbook carpet, refer to the warranty label on the back of the carpet sample and refer to this guide for full details. If in doubt, ask your retailer or contact Redbook Carpets on 1300 130 for Redbook carpets with extensive warranties such as 15 Year SPF Colourfast, Wear, Stain Resistance and Soil Protection to be assured that your investment will retain its comfort and beauty for years to such a wide range of stunning colours and styles to choose from, we re sure you will find the perfect Redbook carpet to suit your d your Carpet3 Caring for your Carpet4 Spot Cleaning Guide6 Carpet Performance Characteristics8 Carpet Installation10 Consumer Warranties11 Redbook Carpets Warranties11 General Warranty Conditions13 What if your Carpet Fails to Perform?

2 14 Homeowner Obligations15 Making a Claim15 Carpet Purchase Record15 Selecting your CarpetWhether you are replacing old, out of date carpet, buying for the first time or just giving your room a colour makeover there are many things to consider when selecting carpet. Which rooms of your home is the carpet going in and how much foot traffic is likely in those rooms? Do you have children and/or pets? What is your d cor style? Considering these factors will help you decide on the best carpet for your a general rule, you should seek to purchase the highest quality carpet you can afford, so you can continue to enjoy it years to come. The longevity, appearance and texture of a carpet are largely determined by its fibre type. Many Redbook carpets are durable, stain resistant and colourfast.

3 So a Redbook carpet will provide long lasting comfort in your home. Performance of carpet is related to the amount and quality of fibre in the pile. The higher quality of the fibre and the denser it is packed, the better the carpet s is one of the most important aspects to consider when choosing carpet as it impacts the ambience of a room. It can help alter the appearance of a room s size and shape and allows you to make the most of natural and artificial light. When selecting a new carpet, you should take home a sample and view it in your home at various times of the day, as the colour can appear different under varying lighting sources. Darker, multi-coloured and patterned carpets are especially effective at hiding soiling compared to solid shade, lighter is also an important consideration. As well as providing visual appeal, carpet texture adds dimension to a room.

4 Cut pile plush and twist carpet constructions can show a permanent pile reversal (see page 8), a characteristic that is a matter of personal taste. Textured and loop pile carpets offer a more uniform pile carpets can be suitable for homes with domestic pets, as their claws will not catch like they can on textured or loop pile carpets. Your new carpet is a substantial investment and like your other fine furnishings, requires proper care to keep it attractive over the years to come. You can protect your investment, prolong the life of your carpet and enhance the quality of your indoor environment by establishing a regular maintenance carpet rarely wears out in terms of fibre wearing away. Rather, its appearance may simply deteriorate over time to a point at which it is no longer acceptable.

5 Experience has shown that proper maintenance can help prolong the appearance of your carpet.>45 Caring for your CarpetA comprehensive carpet care program consists of four elements: Preventative measures Regular vacuuming Spot cleaning Steam cleaningPreventative MeasuresUse new, quality underlay under your carpet, particularly on stairs. Good underlay not only gives better resilience underfoot, but can also add to the life of your carpet. Installing carpet over carpet ( using old carpet as underlay) is not to keep your entrance ways free of excessive dirt and substances which can be tracked into the home. Outdoor mats should be used at all entrances to absorb soil and moisture. Mats should be cleaned on a regular basis so they don t become sources of soil themselves, especially during wet indoor mats or rugs are very useful in front of chairs, as the continual grinding of footwear can accelerate wear in these areas.

6 This wear is usually most prevalent in front of chairs used for TV viewing, computer use and under heavy furniture occasionally to avoid excessive pile crushing. The use of coasters under the legs of tables, chairs and other furniture will help distribute the weight and prevent crushing the pile. Use a protective chair pad under chairs or appliances with rollers or castors to prevent wear and damage to the carpet. When moving heavy wheeled furniture (pianos, buffets, etc.), prevent damage by placing a protective barrier of heavy cardboard or similar between the wheels and the sure to regularly remove and clean any rugs used over your carpet. Clean and restore the pile of the carpet in the underlying area. Check rugs for colourfastness before replacement, as the dyes in some rugs may bleed through to the carpet.

7 After cleaning your carpet, remember to allow complete drying before replacing rooms subject to direct sunlight, window tinting will protect your furniture, carpet, curtains and art from the effects of ultra violet light including fading, prolonging their life and maintaining durability. Your furnishings and carpet should also be protected from extended periods of direct sunlight with curtains, blinds or of Caution: The colour of your carpet may be affected by various commonly used household products. Some examples are acne medications (cream/lotion) insecticides furniture polishes plant foods household bleaches acids strong alkali athletic or muscular liniments or creams chlorine, swimming pools hair colourings corn plasters. These types of products if spilt or sprayed inadvertently on to your carpet, may cause irreversible discolouration.

8 You should carefully read the manufacturer s direction for the particular products VacuumingThe most important step in caring for your carpet is vacuuming. Vacuum thoroughly and frequently, particularly in high-traffic areas. Bear in mind that walking on soiled carpet permits the soil particles to work their way below the surface of the pile, where they are far more difficult to remove and can damage the fibres. Frequent vacuuming removes these particles from the surface before this good quality vacuum cleaner is vital to prolonging the beauty and life of your carpet. A base model machine can remove surface dirt but will not effectively remove the hidden dirt and particles embedded in the is recommended to use either an upright or quality barrel vacuum cleaner (see below), fitted with a power driven rotating brush or combination beater/brush bar that moves around the carpet pile and mechanically loosens soil for removal by the vacuum.

9 This is best suited for low cut pile carpet. For thicker carpet and carpets with a higher pile, the height of the beaters may be raised and/or suction levels reduced to make vacuuming easier. To prevent excess fuzzing turn the brush off or change the head when vacuuming loop pile, cut loop pile or berber light vacuum is recommended at least twice a week and a thorough vacuum weekly. A light vacuum is classed as three passes over an area. A thorough vacuum is five to seven passes over the CleaningCarpet is not 100% stain proof but to ensure best results from spot cleaning, follow the easy steps on pages 6 and 7 of this CleaningCarpet should be steam cleaned regularly, approximately every twelve to eighteen months depending on the usage and colour. Even though both light and dark colours attract the same dirt and grit, lighter colours tend to show soiling cleaning should always be performed by a reputable professional steam cleaner.

10 Your carpet retailer can recommend cleaning when carried out should be in accordance with Australian and New Zealand carpet cleaning and maintenance standard AS/NZS3733. Reputable carpet cleaners are aware of and abide by this , do-it-yourself steam cleaning or dry cleaning of carpets is not recommended. While Redbook carpets have stain resistance to improve your ability to clean up stains, they cannot completely prevent all stains.>67 Spot Cleaning GuidePrompt and immediate attention to any spillages or stains is paramount to avoid the penetration of the stain into the carpet fibres and pile and avoid potential discolouration and unsightly markings. Liquids (particularly hot liquids) must be attended to immediately. If allowed to cool or dry, the stain will be almost impossible to remove.