About PMI’s Credentials

1 Certified Associate in Project Management (CAPM) HandbookCAPM Table of Contents How to Use the CAPM Certification Hand book .. 1 About PMI s Certification Program .. 2 Overview of the CAPM Credential .. 3 Overview of the CAPM Certification .. 3 Timeline of the CAPM Certifi cation Process .. 4 CAPM Eligibility Requirements .. 5 CAPM Certification Application & Payment .. 6 How to Complete the Online Applic atio n .. 6 How to Record Your Education on the Application .. 7 Application Processing .. 8 CAPM Certification Fees ..9 How to Submit Payment .. 10 CAPM Refund Policy .. 11 PMI Audit Process .. 12 CAPM Recertification .. 13 CAPM Examination Policies & Procedures .. 15 CAPM Examination Information .. 15 CAPM Examination Blueprint .. 16 Single Language Exams .. 17 Test Accommodation s for the Examination .. 18 Legal Restrictions on Taking the Examinatio n .. 19 Examinat ion Eligibility .. 20 How to Reschedule or Cancel Your online proctored and center based 23 Extenuating Circumstances.

2 23 PMI Examination Security and Confidentiality .. 25 Examinat ion Requirements and Instructions .. 26 Examination Report .. 32 Reexam inati on .. 32 Certification Complaints Process .. 33 Certification Policies & Procedures .. 33 Ce rtif ication Appeals Procedure .. 34 Rescheduling/Cancellation Policy .. 22 Use of Your CAPM Certif ication .. 35 PMI Code of Ethics and Professional Conduct .. 36 PMI Certification Application/Renewal Agreement .. 37 CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc. All rights reserved. 1 How to Use the CAPM Certification Handbook This handbook contains information on how you c an apply for the C ertifi ed A ssoci ate in Project Management (CAPM) certification a certification designed to reflect an individual s knowledge of project management processes and terminolog y. This handbook applies to on line proctored testing candidates as well as center-based candidates.

3 PMI requires that all CAPM certification applica nts read this entire handbook. The purpose of this handbook is to p rovide you wi th important information About the po lici es a nd procedures for obtaini ng and renewing the CAPM certification. The features in t his handbook allow you to: Fi nd information on ea ch po licy or procedure by clicking on a topic in the le ft navigation bar Fi nd ti ps and impor tant information by readi ng NOTES th roughout the handbook Access the online application system and other information by c licking on links within this handbook PMI CONTACT INFORMATION For general information About the PMI certification program, contact the Customer Care Service Cen tre in your region. Find this in formation at https:// Use the Online Certification system to apply: CAPM Certification Handbook last updated 7 August 2020 2000-2020 Project Management Ins titute, Inc. All rights reserved. Revised: 2005, 20 06, 2007 , 2008 , 200 9, 2010, 201 1, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 PMI, the PMI logo, Making project management indispensable for business results, PMBOK, CAPM, Certified Associate in Project Management (CAPM), PMP, Project Management Professional (PMP), Projec t Management Professional, the PM P logo, PgMP , Program Management Professional (PgMP), PMI-RMP, PM I Risk Management Professional (PMI-RMP), PMI-SP, PMI Scheduling Professional (PMI-SP), PMI-ACP, PM I Agile Certified Practitioner (PMI-ACP), PfMP and Portfolio Management Professional (PfMP) are marks of Project M anagement Institute, Inc.

4 CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc. All rights reserved. 2 About PMI s Certification Program PMI offers a comprehensive certification program for practitioners with different levels of educatio n and experience. The certifications are developed and maintained through a rigorous process. The certification program includes: Certifie d Associate in Project Management (CAPM) certificationPMI Agile Certified Practitioner (PMI-ACP) certificationPMI Professional in Business Analysis (PMI-PBA) certificationPMI Risk Management Professional (PMI-RMP) certificationPMI Scheduling Professional (PMI-SP) certificationProject Management Professional (PMP) certificationProgram Management Professional (PgMP) certificationPortfol io Management Professional (PfMP) certificationPMI s certifications are distinguished by their global development and application, which makes them transferable across industries and geographic borders.

5 The streng th of PMI s certifications is that they are portable and not tied to any single method, standard or organizatio n. The CAPM Certification tests an individual s knowledge of the Project Management Body of Knowledge (PMBOK Guide) and merely requires those who attain it to retest and recertify at the end of a five-year certification cycle. PMI s certification program is designed to ensure that all certification holders have demonstrated their competence through fair and valid measures. Steps are taken to ensure only the most reliable testing measures are used in the assessment of candidates. For example, interviews can be influenced by how difficult the interviewer tend s to be, how well the candidate is performing that day, and even how many questions the interviewer asks along the same line of questioning. We have taken caution to ensure factors like these don t affect the outcome of the interview.

6 PMI certifications are also developed by project management practitioners for practitioners. The certification prog ram is driven by the thousands of certification holders who volunteer to spen d time constructing and refining the exam questions used by PMI. These volunteer s represent the diversity of PMI s market, coming from every region of the world, industry, jo b, and experience level. The exam questions are monitored through industry-standard statistical procedures, also overseen by volunteers. PMI understands the importance of impartiality in carrying out its certification activities, manages conflicts of interest and ensures the objectivity of its certification candidate is assessed by examining his or her knowledge using: Education and Experience A combination of education and/or experience in project management isrequired for each certification. Testing Competence The candidate is required to apply project management concepts and experienceto potential on-the-job situations through a series of scenario-based questions (except for the CAPM, which is solely based on the individual s knowledge of the PMBOK Guide).

7 Ongoing Development Maintenance of a PMI certification requires the accumulation of ongoingprofessional development and education or, in some cases, I Certification Department Miss ion Initi ate, es tablish, evaluate, maintain and administer a profe ssional certification program to promote and support project management practitioners and the profession. CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc. All rights reserved. 3 Overview of the CAPM Certification Ov erview of the CAPM Certifica tion The CAPM certification offe rs recognition to p ractitioners who are intere sted in or are just starting a career in project management, as well as project team members who wi sh to demonstrate their p roject management knowledge. This certification denotes that the i ndividual possesses the knowledge in t he principles a nd terminology of A Guide to the P roject Management Body of Knowledge (PMBOK Guide),whi ch outline s generally recognized good practices in project management.

8 Individuals who do not have project experience b ut a re interested in project management can benefit from this ce rtificati on because it demonstra tes their professi onal knowledge. Indivi duals who contribute specialized skills to a project team can benefit from this ce rtificati on as w ell by a llowi ng them to a lign their work with that of project managers. This knowledge can be applied to on-the-j ob experiences that help develop growi ng levels of competence in t he practice of project management. Individuals who carry the CAPM designation af ter their name enjoy a high level of credibility fro m Pr oject Management Professional (PMP) cer tificati on holders, project managers, employers and peers. CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc. All rights reserved. 4 Overview of the CAPM Certification Timeline of the CAPM Certifica tion Process CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc.

9 All rights reserved. 5 Overview of the CAPM Certification CA PM Eligi bility Requirements To be e ligible for the CAPM certifica tion, y ou need a high school diploma or glob al equivalent and must meet the education al requirement. Educational Background Project Management Education Secondary diploma (high school diploma/global equivalent) AND 23 contact hours of formal edu cation CAPM Certification Handbook revised 7 August 2020 2000-2020 Project Management Institute Inc. All rights reserved. 6 CAPM Certification Application and Payment How to Complete the Online Applica tion PMI encourages you to use the online certification system to apply for all ce rtifications. Before you begin, check to ma ke su re y ou m eet the certification eligib ility requirements and can record the ne cessary information on the app lication. Once you start an online appl ication, you cann ot cancel i t. Y ou can save it unfinis hed, come back to it later and edit any information you already en tered.

10 The application will remain open for 90 days, during whi ch ti me PMI will send y ou an email reminder to complete the app lication. Plea se ensure that the app lication includes your valid, unique email address as this w ill be the primary mode of communication from PMI througho ut the certification process. Although PMI will ema il y ou reminders during the process, you have the responsibility to sch edule and s it f or your ex amination with in the one-year eligibility p eriod (See the Ex am E ligibili ty section of this handbook for more deta ils). NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk mail folders by some spam f ilters. Please add cu to t he personal address bo ok in your email program to help ensure that you don t miss important updates from PMI. Before you submit the ap plica tion, you w ill be required to read and agree to the PMI Code of Ethics and Professional Conduct and the Certification Application/Renewal Agreement, which can be found in this handbook and on NOTE: Incomplete applications and faxed applications will not be processed or returned.