About the course: Dispatcher Communication Training ...

1 About the course: Dispatcher Communication Training Officer (CTO) About the instructors: This three (3) day course is designed to provide information to a Communication Lisa Richmond: Ms. Lisa Richmond Training Officer (CTO) to prepare a probationary Dispatcher with the necessary is a former Dispatcher with the Madison County information to properly and professionally begin their career as a Dispatcher SO and the Ohio State Highway Patrol who has Communication specialist. The CTO is an integral part of assisting the practical experience performing numerous dis- probationary Dispatcher in learning their new job and learning how to apply their patcher related duties for many years.

2 Lisa skills in the ever changing and hectic Communication dispatching environment. The recently retired from the Ohio State Highway to prepare a probationary Training program will include information on the role of the CTO, the adult learn- Patrol after a 30 year career. While with the Dispatcher .. ing concepts, performance appraisals & documentation, civil liability issues, coach- Patrol, she served as a LEADS auditor for the ing and mentoring, team building & motivation, conflict resolution and teaching & State of Ohio and travelled around the State Training methodology. Each student will receive a comprehensive CTO Training manual that should serve as a conducting LEADS audits and providing Training documentation and evaluation tool to successfully promote the development of the probationary Dispatcher .

3 In the use of the LEADS/NCIC Communication systems. Lisa has instructed extensively at various locations throughout the State of Ohio on Dispatcher duties and responsibilities. About THE TOPICS: Currently, Lisa is back working as a Dispatcher in Madison County. Topics to be discussed during the seminar will include: Role of the CTO William D. Healy Mr. Healy was a career law enforcement officer for over 29 years. For over Conflict Resolution 24 years, Mr. Healy had been a member of the Team Building and Motivation Ohio State Highway Patrol prior to his retire- ment in 1999. During his OSHP career, he Performance Appraisals and Documentation served as a Lieutenant assigned to the Ohio Coaching and Mentoring State Highway Patrol Training Academy and as the Commander of the Highway Patrol's Traffic Adult Learning Concepts Drug Interdiction Team Mr.

4 Healy has a Bache- Steps in the Training Process lor's Degree from Ohio University and a Mas- Teaching and Training Methodology ter's Degree from Central Michigan University in General Administration. He currently serves as Civil Liability the Director of Training for the North Coast Poly- Review of CTO Training Manual (CD Rom included) technic Institute in North Ridgeville, Ohio.. REGISTRATION INFORMATION. Name _____. Agency _____. Address _____. Institute City __ _____ State _____ 1999. Zip _____ Phone _____. presents FAX _____ e-mail _____. r Dispatche Registration fee: $ ___ Payment Enclosed m m u ni ca tion ___ Bill Me (P.)

5 O. Number _____) Co er ning O ff i c Trai ol (CT0) Scho Training Site Cleveland Clinic Police Department Playhouse Training Room 8501 Carnegie Avenue ed Cleveland, Ohio 44195 Host by 4 WAYS TO REGISTER: Cleveland On Line: Mail: Northcoast Polytechnic Institute Clinic Police Attn: William D. Healy, Director Department Attn: Mr. William D. Healy, Director 6688 Steinbeck Court Northcoast Polytechnic Institute North Ridgeville, Oh 44039. North Ridgeville, Ohio 44039. Phone (440) 353-0796. e-mail: Fax: (440) 353-0797. Wednesday-Friday 6688 Steinbeck Court e-mail: Web: May 1-3, Phone: 440-353-0796. Fax: (440) 353-0797.

6 2019. School No. _____ School: Dispatcher Communication Training Officer (CTO). May 1-3, 2019 8:00 AM 4:30 PM. each day Institute 1999. Institute 1999. WEB.