Accessible Train Station Design for Disabled People: …

1 Accessible Train StationDesign for Disabled People: A code of PracticeVersion 03 Valid from 1 November 2011A joint publication by Department for Transportand Transport ScotlandNovember 20112 code of Practice Version 03 October 2011 code of Practice Version 03 November 2011 Published by TSO (The Stationery Office) and available from: Online Mail, Telephone, Fax & E-mail TSO PO Box 29, Norwich NR3 1GN Telephone orders/General enquiries: 0870 600 5522 Fax orders: 0870 600 5533 E-mail: Textphone: 0870 240 3701 TSO@Blackwell and other Accredited Agents The information or guidance in this document (including third party information, products and services), is provided by DfT on an as is basis, without any representation or endorsement made and without warranty of any kind whether express or implied.

2 The Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department s website. The text may be freely downloaded and translated by individuals or organisations for conversion into other Accessible formats. If you have other needs in this regard, please contact the Department. Railways for All Transport Scotland Department for Transport Buchanan House 4/15 Great Minster House 58 Port Dundas Road 33 Horseferry Road Glasgow G4 0HF London SW1P 4DR Website Crown copyright, 2008, 2010 and 2011. Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence.

3 To view this licence, visit www. or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. To reproduce Ordnance Survey maps contact Ordnance Survey via their website or write to the Customer Service Centre, Ordnance Survey, Romsey Road, Southampton SO16 4GU. ISBN 978 0 11 553210 8 Cover photos: (clockwise from top left) Network Rail, DfT, Association of Train Operating Companies, South West Trains, Paul Bigland, DfT Back cover: Network Rail Printed in Great Britain on paper containing at least 75 per cent recycled fibre. code of Practice Version 03 October 2011 3 code of Practice Version 03 November 2011 Useful contacts Users of this code of Practice may seek advice, clarifications or information on making dispensation applications, from the Railways for All team, by writing to the following address: Railways for All 4/15 Great Minster House 33 Horseferry Road London SW1P 4DR Email Queries relating to the adoption and application of the PRM TSI, including its impact on rail vehicles, should be addressed to.

4 Rail Sustainability Operations 3/14 Great Minster House 33 Horseferry Road London SW1P 4DR Email 4 code of Practice Version 03 October 2011 code of Practice Version 03 November 2011 Acknowledgements In compiling this code of Practice, we would like to acknowledge the help and co-operation of the following individuals and organisations: Association of Train Operating Companies Paul Bigland British Standards Institution First Capital Connect Network Rail Southeastern Railway South West Trains The photographs contained within this code of Practice were supplied by Paul Bigland, unless credited otherwise. Permission to reproduce extracts from BS 8300:2009 is granted by BSI under Licence No. 2010ET0020. No other use of this material is permitted.

5 British Standards can be obtained in PDF or hard copy formats from the BSI online shop: or by contacting BSI Customer Services for hard copies only: tel +44 (0)20 8996 9001, email code of Practice Version 03 October 2011 5 code of Practice Version 03 November 2011 Contents Foreword ..9 About the code of Practice ..10 Who and what is covered by this code ? ..11 Definition of Station ..12 Disabled passengers and their requirements ..13 The regulatory framework ..19 How to use this code ..33 A1. Staff training ..37 A2. Pre-travel information 1 ..40 B1. Pre-travel information 2 ..44 C1. Locating and approaching the Station ..47 D1. Car parking general ..54 D2. Car parking location ..58 D3. Car parking number of spaces.

6 62 D4. Car parking dimensions of spaces ..64 D5. Car parking markings ..66 D6. Car parking monitoring and enforcement ..70 D7. Car parking car parking contracts ..72 E1. Set-down and pick-up points ..74 F1. Unobstructed progress general ..79 F2. Unobstructed progress building works ..89 G1. Doors ..92 6 code of Practice Version 03 October 2011 code of Practice Version 03 November 2011 H1. Lighting ..101 I1. Floors ..106 J1. Furniture, walls and transparent obstacles ..111 J2. Furniture and free-standing devices ..115 K1. Signs general ..118 K2. Signs directional information ..124 K3. Signs font ..128 K4. Signs sign Design ..132 K5. Signs sign lighting ..135 K6. Signs tactile (embossed and Braille) signs.

7 138 K7. Signs display screens ..142 K8. Signs sign furniture and positioning ..147 K9. Signs maps and detailed information ..150 L1. Announcements general ..152 L2. Announcements induction loops ..155 L3. Announcements recordings ..158 L4. Announcements emergency alarms ..160 M1. Help points ..162 N1. Ticket sales points booking offices, information and customer-service desks ..166 N2. Ticket sales points ticket vending machines ..173 N3. Ticket sales points ticket barriers ..178 O1. Seating ..181 code of Practice Version 03 October 2011 7 code of Practice Version 03 November 2011 P1. Toilets standard toilets ..186 P2. Toilets provision and location of wheelchair- Accessible toilets 190 P3.

8 Toilets opening hours ..194 P4. Toilets doors ..195 P5. Toilets Design and layout ..199 P6. Toilets WC pan and cistern ..202 P7. Toilets grabrails ..205 P8. Toilets washbasins ..209 P9. Toilets accessories and surface finishes ..211 P10. Toilets lighting ..215 P11. Toilets emergency ..217 P12. Toilets baby-changing facilities ..219 Q1. Crossing the track ..221 Q2. Crossing the track subways ..225 R1. Lifts general ..227 R2. Lifts lift emergencies ..234 R3. Lifts platform lifts (inside the Station building) ..237 S1. Ramps ..239 T1. Steps and stairs general ..247 T2. Steps and stairs stair and step Design ..250 T3. Steps and stairs landings and areas beneath stairs ..253 T4. Steps and stairs handrails.

9 256 U1. Platform lifts for boarding trains ..260 8 code of Practice Version 03 October 2011 code of Practice Version 03 November 2011 V1. Escalators general ..264 V2. Escalators moving walkways ..268 W1. Platforms height and offset ..271 W2. Platforms platform Design ..274 X1. Waiting rooms and shelters ..283 Y1. Substitute transport pre-planned and emergency ..288 Z1. Connecting transport ..292 Additional standards ..294 Annex I. References ..296 Annex II. Exemptions from licence provision requiring the following of the code of Practice ..300 Annex III. Transportable wheelchair dimensions ..304 Annex IV. Dispensation process ..306 Annex V. Reference documents ..307 code of Practice Version 03 October 2011 9 code of Practice Version 03 November 2011 Foreword Foreword The original version of this document, entitled Train and Station Services for Disabled Passengers: A code of Practice, was published by the Strategic Rail Authority in 2002 and was known as the Blue Book.

10 Its purpose was to fulfil the Secretary of State s responsibility under Section 71B of the Railways Act 1993 (as amended), to produce a code of Practice protecting the interests of users of railway passenger services or Station services who are Disabled .1 In 2008, the code of Practice was reviewed by the Department for Transport and Transport Scotland, and the resulting document was subjected to public consultation for three months. During July 2008, a new code of Practice was published. Following the update of British Standards BS:8300 in 2009 the document entitled Accessible Train Station Design for Disabled Passengers: A code of Practice was updated in September 2010 to incorporate the revisions in the British Standards document. This latest revision incorporates further modifications to British Standards, particularly in the Toilets section, alongside routine housekeeping of references to other source documents.