Accor user guide - paragon-ebiz.com

1 1 Accor user GUIDE2 Contents Page1. Accessing the Accor ordering platformPage 32. How to loginPage 43. Changing your passwordPage 54. Your personalisation dataPage 65. Choice of productPage 96. Order and personalisationPage 147. Order trackingPage 218. HelpPage 2231. Accessing the Accor ordering platformType the web address: How to LoginIf you have forgotten your password, click on forgot password and enter your username1. Enter your username. Your username is your hotel code. (e,g h8712)2. Enter your password. Your temporary password is accor3g . It is strongly advised that you modify your password the first time you connect. (see page 4)3. Click Log On12353. Changing your Password1. To change your password click on My Details. 2. Type your new password & confirm your new password. 3. Click the Update button12364. Your personalisation dataWhen you connect, check that your personal data is up-to-date.

2 We will use this data topopulate automatically personalised fields in your documents. You therefore do not needto key them in every time you place an Your personalisation dataYour personalised data can be updated at any time, by following the procedurebelow:1. Click on Hotel Information 2. Fill in the requested information for your hotel. All mandatory fields must be filled in3. Click on the confirm button12384. Your personalisation data1. Once your information is validated by the site, an updated Icon will appear at the top left hand corner of the page. 2. This confirms that your modifications have been recorded3. You can go back to modify those at any time. ATTENTION: This data will be used by default to personalise your documents, you can however modify them at any time. 195. Choice of productTo select the document you wish to order: Click on the catalogue button Search for the product using the search facility (2) refer to page 9Or Find your products by browsing product categories (3) refer to page 10123105.

3 Choice of productTo use the search facility1. Type the name of the product2. Select from the proposed list and clickYou will be automatically redirected to the personalisation page of the chosen Choice of productTo find a product by browsing product categories1. Click on the chosen category2. Browse through sub-categories3. Click on a sub-category to access all the documents within this sub-categoryWhen you click on the product category, all the documents appear on the right hand Choice of productIn the library view: 1. Click to view the documents aslibrary viewTo zoom on the document:2. Click on the imageTo access the technical descriptionof the product:3. Click on the Info Button To order your documents:4. Click on Order to access thepersonalisation page. 1234135. Choice of productIn the list view: 1. Click to view the documents as list viewTo see the technical description ofthe product:2. Click on the reference or name ofthe productTo zoom on the document:3.

4 After you have accessed the technical description of the document, click on the imageTo order your documents:4. Click on Order to access thepersonalisation page. 1243146. Order and personalisation ( Letterhead) Adding Items to the Basket1. On the personalisation page you can view the quantity per pack and pack Fill in the Required number of units3. Click the next button4. The total price of the item will be Order and personalisation ( Letterhead) Personalisation1. If your document is personalised, fields are pre-populated and come directly from your hotel information (see Page 5 & 6). If no personalisation is required you will be sent straight to the confirmation stage (see page 16)2. Click on Preview12 ATTENTION: The personalised elements on your document will appear exactly as per your hotel information (Capitals, typos etc)166. Order and personalisation ( Letterhead) PersonalisationThe letterhead that currently appears onthe screen is personalised using thedata in your hotel informationYou can: 1.

5 Validate the document, Click on Add to Basket2. Click on Magnify to Zoom3. You can download and print the document to check by clicking on PDF preview4. You can view parts of the documents by moving your mouse on the personalisation elements123 ATTENTION: All items will be printed EXACTLY as the proof appears. No amendments to the items can be made once your order is placed. Hotels are responsible for checking that all details are correct prior to placing the Order and personalisation ( Letterhead) Placing the order1. Click on Add to Basket Your document is added to the can continue your purchases orconfirm your order. If your document is correct, add it to your basket, if there is a mistake, go back to the previous step. ATTENTION: Some fields are mandatory, if they have not been filled, you will automatically sent back to the document. A document can only be added to the basket if all the mandatory fields have been filled.

6 1186. Order and personalisation ( Letterhead) The validation1. Click on MODIFY / CHECKOUT2. Check that your order corresponds to the documents you wish to order. You can: a) View the image of the product by clicking on image b) Modify the personalisation on a document by clicking on Edit c) Remove an article from the basket by clicking on delete 3. To finalise your order Click on To Checkout 132196. Order and personalisation ( Letterhead) The validation1. Enter your order reference. This reference will appear on your invoice2. Once all the fields are filled in, click on Send Order 12206. Order and personalisation ( Letterhead) The validationYour order is confirmed217. Order trackingAt all times, you can check your order status in Order History 1. Click on Order History2. You can search for your order through the Pep Order No. or Your Order For each order, you can check the progress of your order in the status column4.

7 For more information, click on the order number or reference123422 Need help?If you need any further assistance please contact: Jennifer Carrier 01977 669738 Schofield 01977 669732