Advancing Asia

1 Advancing AsiaINTEGRATED ANNUAL report 2020 Advancing To Zero marks our response to the global call to achieve a net-zero carbon position as we head towards a more sustainable Advancing asia , we now accelerate our climate action even as we champion digital telecommunications, digital businesses and infrastructure across our footprint. Driven by the vision where People and Planet can co-exist, we work to progress with balance. For more details on our regional presence, please refer to page 4 in the We Are Axiata: This Is Our Investment Case sectionIARI nfrastructureDigital BusinessesDigital TelcosMalaysiaIndonesiaSri LankaBangladeshCambodiaNepalWe drive digital progress and inclusion across our markets in ASEAN and South are focused on sustainable have a clear business being a responsible a rapidly changing by a strong culture with shared by our Next Generation Digital Champion achieve our 4P Are Axiata.

2 This Is Our Investment CaseWe use the power of communications to make a better ReviewKey Performance IndicatorsThis Was The Environment We Operated InWe understand and respond to market opportunities and Our Operating Companies PerformedHarnessing Group-wide synergies. Our Value Creation ModelWe provide customers with communications, connectivity and digital Governance StructureOur performance as a sustainable and responsible A Modern, Agile And Digital Asian Talent FactoryOur GoalsDrive sustainable growth in Performance, People, Partnership and Planet & To Know Us4 We Are Axiata: This Is Our Investment Case7 This Was The Environment We Operated In8 And This Was How We Responded To The COVID-19 PandemicLeadership Insights11 Chairman s Message13 Our Share Price Performance14 Our Dividend Policy15 In Conversation With The President & Group Chief Executive OfficerRealising Our Vision31 Considering What Matters33 Responding To Our Stakeholders35 Our Risks Linked To Strategy39 Evolving And Adapting Our Strategy To Capture New Normal Growth Opportunities40 Adapting Our Strategy To Capture New Normal Growth OpportunitiesTowards Becoming The Next Generation Digital Champion43 Our Value Creation Model44 Delivering Long-Term Value To Shareholders45 Building A

3 Modern, Agile And Digital Asian Talent Factory46 Becoming A Trusted And Reliable Digital Partner47 Supporting Governments And Communities In Our Markets48 Enabling Digitally-Connected Societies49 Minimising environmental ImpactOur Financial Resilience51 Financial Review54 Consolidated Statement Of Comprehensive Income54 Consolidated Statement Of Cash Flows55 Consolidated Statement Of Financial Position56 Group Financial Snapshot57 Group Financial Position58 Key Performance IndicatorsDelivering Our Strategy60 2020 Overview Of Digital Telcos Performance61 Celcom Axiata63 XL Axiata65 Dialog Axiata67 Robi Axiata69 Smart Axiata71 Ncell Axiata73 edotco Group75 Axiata Digital76 Boost

4 77 Aspirasi78 ADAH olding Ourselves Accountable80 Committed To Accountability81 Our Governance Structure82 Who Governs Us84 An Experienced Leadership88 Our Governance At A Glance89 Embedding Sustainability Into Our Governance Structures90 Board Leadership And Effectiveness94 Board Committees96 Board Accountability98 Internal Control And Risk Management 99 Cyber Security And Privacy Committee100 Risk And Compliance Management Committee101 Communication With StakeholdersAdditional Information104 Corporate Information105 Notice Of Annual General Meeting112 Statement Accompanying Notice of Annual General Meeting Proxy Formpg4pg51pg7pg60pg43pg81pg45 Table of Contents2 Integrated Annual report 2020 Axiata Group BerhadAbout This ReportAssuranceOur Annual Financial Statements (AFS) are disclosed in the Governance and Audited Financial Statements 2020 and have been fully audited.

5 Limited assurance has been provided on selected disclosure(s) within our Sustainability & National Contribution report (SNCR) by the BoardThe Board of Directors (Board) applied its collective mind to ensure the integrity of this IAR as guided by the IIRC s International <IR> Framework and other disclosure requirements. Tan Sri Ghazzali Sheikh Abdul Khalid Dato Izzaddin Idris Dato Dr Nik Ramlah Nik MahmoodReporting Philosophy This is Axiata Group Berhad s (Axiata or the Group) 2020 Integrated Annual report (IAR), prepared in conformity with the International Integrated Reporting Council s (IIRC) International <IR> Framework.

6 Scope and BoundaryThis IAR provides our stakeholders with a concise and transparent narrative of how we utilise our capitals to generate financial and non-financial performance, assess our risks and opportunities, and the outputs and outcomes of our value creation model encompassing our Triple Core Business of Digital Telco, Digital Businesses and Infrastructure. Unless otherwise stated, it spans the period of 1 January 2020 till 31 December materiality assessment was conducted in line with Bursa Malaysia Securities Berhad s (Bursa Malaysia) Listing Requirements and incorporates our stakeholders inputs as well as the business perspectives.

7 In order to assess the material issues that impact our ability to create value over the short, medium and long term, we have included risks identified through our risk management process. Throughout this IAR, we present our strategic responses to these material StatementsOur business operates in a volatile landscape and is therefore subject to external events that could result in actual future performance differing from those projected in the forward-looking statements throughout this IAR. Axiata s 2020 Integrated Annual report Suite is made up of the following:Disclosures Our Management Discussion and Analysis is covered under the following sections:- Leadership Insights- Realising Our Vision- Towards Becoming The Next Generation Digital Champion- Our Financial Resilience- Delivering Our Strategy Abridged Annual Financial Statements Corporate Governance Overview StatementGovernance & Compliance Documents Full Directors and Management Profiles Statement on Risk Management and Internal Control Board audit Committee report Additional Compliance InformationImprovements in Axiata s Integrated Annual report 2020:For more information.

8 Scan the QR code to view our IAR onlineReporting Frameworks Malaysian Code on Corporate Governance 2017 Bursa Malaysia Listing Requirements IIRC Integrated Reporting Framework Companies Act 2016 Bursa Malaysia Sustainability Reporting Guidelines GRI Standards (Core) AA1000 Stakeholder Engagement ISAE 3000 (Revised) - Limited Assurance EngagementFinancial Statements Directors report Audited Financial Statements independent Auditors report Malaysian Code on Corporate Governance 2017 Bursa Malaysia Listing Requirements Companies Act 2016 Dr David Robert Dean Khoo Gaik Bee Thayaparan S Sangarapillai Tan Sri Dr Halim Shafie Ong King How Syed Ali Syed Salem AlsagoffIntegrated Annual report 2020 IAR Sustainability Framework Sustainability Governance Our Commitments Third Party AssuranceSustainability & National Contribution report 2020 SNRCG overnance & Audited Financial Statements 2020 GAFS We Are Axiata.

9 This Is Our Investment Case (on page 4) - improved our explanation on our business, and the investment proposition we offer the marketplace And This Was How We Responded To The COVID-19 Pandemic (on page 8) - demonstrates the Group s cohesive and coordinated response to assist governments and communities, as well as our ability to swiftly adapt as a business to the crisis Included Case Studies in Responding To Our Stakeholders (on page 34) and Our Risks Linked To Strategy (on page 38) to provide insights into our management approach and philosophyImages for Axiata s Integrated Annual report 2020:This report s cover and section dividers depict Team Axiata s efforts to do their part to live more sustainably in their everyday lives.

10 Big or small, we strive to effect meaningful change, whether on a personal or professional level, across our footprint to create multipliers through our OpCos. These form part of our larger efforts in Advancing to Zero towards a net-zero carbon position, with the recognition that #ItBeginsWithMe and # TO KNOW USTina SallehHead of SustainabilityCelcom Axiata I believe in buying localand ethically-sourced products.#ItBeginsWithMe4 Integrated Annual report 2020 Axiata Group BerhadWe Are Axiata: This Is Our Investment CaseAxiata is a leading regional telecommunications Group with a footprint spanning 11 countries in ASEAN and South asia .