Agent Benefit Contacts - MassMutual

1 2017 Massachusetts Mutual Life Insurance Company ( MassMutual ), Springfield, MA 01111-0001. All rights reserved. BM1018_contacts 1017 Page 1 of 2 Agent Benefit Contacts RESOURCE contact WITH QUESTIONS ABOUT ONLINE/EMAIL TELEPHONE Aon Retiree Health ExchangeTM Information for retirees on individual health plans Non-Medicare-eligible: com/Aon/home Medicare-eligible: 1-844-335-9036 9 9 ET Benefit Concepts COBRA https://mybenefits. 1-866-629-6350 Cigna Medical and dental coverage what s covered, what s not Preventive care In-network providers and services Annual deductible and out-of-pocket maximum Explanation of benefits (EOB) 24-hour nurse line, health coaching and disease management Agent Assistance Program (AAP) New or replacement ID cards (no dental card needed) Cigna Choice Fund health savings accounts (HSAs) 24/7 telehealth services For HSA info, on , click on Review My Coverage, then Health Savings Account 1-800-548-3980 24/7/365 Consumer Medical Navigating the health care system Required surgery decision support program Claims advocacy Registration code: MassMutual 1-888-361-3944 8.

2 30 11 ET Express Scripts Prescription drug coverage and preventive prescriptions what s covered, what s not Annual deductible and out-of-pocket maximum In-network pharmacies, home delivery and specialty pharmacy New or replacement ID cards 1-866-219-1933 24/7/365 Accredo, Express Scripts specialty pharmacy: 1-800-803-2523 EyeMed Vision coverage what s covered, what s not In-network providers and services New or replacement ID cards 1-877-217-2539 Internal Revenue Service Health savings accounts (HSAs) see publications 502 and 969 1-800-829-1040 7 10 Leave Services Short- and long-term disability: eligibility, income and other plan questions DisabilityNotification@ 1-866-662-6448 10 4 ET, business days Page 2 of 2 RESOURCE contact WITH QUESTIONS ABOUT ONLINE/EMAIL TELEPHONE Liberty Mutual Making short- and long-term disability claims (Company code: AGENTS ) 1-800-713-7384 MassMutual Advisor Operations General Benefit questions, including Benefit changes due to a mid-year qualifying event Group term life and dependent life questions Excess Pension Plan questions Workday AgentBenefitQuestions 1-800-767-1000, ext.

3 48850, 8 6 ET, business days MassMutual Workplace Solutions Thrift Plan/401(k) contributions, funds and benefits Pension Plan benefits Make Thrift Plan contribution elections on Workday Elect Thrift investment options or Thrift and Pension beneficiaries on 1-800-743-5274 8 8 ET Questions about Group Variable Universal Life Insurance (GVUL) LCMC lientServices@ 1-800-548-0073 MCS Medical and dental plan for Puerto Rico participants 1-888-758-1616 Newport Group Nonqualified deferred compensation contributions, funds and benefits 1-800-230-3950 8 8 ET WageWorks Dependent care or health care flexible spending accounts (FSAs), including qualified expenses New or replacement FSA card (fee for replaced cards) https://participant. 1-877-WageWorks (877-924-3967) 8 8 ET Your Personal Tax Advisor Advice on how to maximize your MassMutual benefits and health savings account, if applicable contact your personal tax advisor directly.

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