AGENT'S MANUAL Commercial - harfordmutual.biz

1 AGENT'S MANUAL . 200 NORTH MAIN STREET. BEL AIR, MARYLAND 21014-3544. COMPANY PHONES & CONTACTS. PHONE NUMBERS. Bel Air, Maryland Local (410) 838-4000. Baltimore Metropolitan (410) 879-2360. Washington Metropolitan (202) 898-0707. Maryland WATS. 1-800-492-1743. Outside Maryland WATS. 1-800-638-3669. Facsimile Machine (FAX). (410) 838-8675. Claims Only FAX. (410) 836-0977. Web site: (If you would like to be included in the Agency Locator page on our web site, please e-mail your e-mail address and/or your Home page URL to CONTACTS. Commercial Underwriting: _____. Personal Lines Underwriting: _____. Production Underwriter: _____. Other: _____. (11/07) i PROFILE.)

2 The company we know today as The Harford Mutual Insurance Company was incorporated under Maryland law in 1842 and named the Mutual Fire Insurance Company in Harford County. Numerous locations in Bel Air housed company operations prior to the arrival at 200 North Main Street in 1952. The current corporate name was adopted in April, 1947. Over the years, several companies have merged and have been absorbed by Harford Mutual. In 1988, the company created a wholly-owned stock holding company, Harford Group, Inc. A. subsidiary of the holding company, Firstline National Insurance Company, was chartered in Maryland in September of 1988 and is now licensed in Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Tennessee and Virginia.

3 Firstline National provides alternative insurance products to policyholders through the independent agency distribution system. Independent agencies represent The Harford Mutual Insurance Companies in the states of Delaware, District of Columbia, Maryland, New Jersey, North Carolina, Pennsylvania, Tennessee, and Virginia. Harford Mutual is located 23 miles northeast of Baltimore, 6 miles west of interstate 95, exit 77. Agents are invited and encouraged to visit our corporate headquarters. (11/06) ii DIRECTORS. Stephen T. Scott, Chairman Robert D. McDorman Clarence C. Boyle, Jr. Albert J. Mezzanotte, Jr. Atwood Collins, III Spencer M. Roman Donald C.

4 Fry Abigail E. Smith Steven D. Linkous James J. Kennedy, CPCU, CIC. OFFICERS. President and CEO Steven D. Linkous Senior Vice President, Commercial Business Services John Goodin, CPCU, CIC, CRM. Vice President Claims and Corporate Secretary Frank P. Kellner, III, CPCU, AIC. Vice President/Treasurer June A. Poole, AIAF, ARC, APA. Vice President Marketing and Business Development Jeffrey S. Rink, CPCU. Vice President & Chief Information Officer Timothy Baum, PMOP. Assistant Vice President - Finance Kenneth G. Thompson, CPA. Vice President and Chief Financial Officer Karen Mashinski, CPCU, CPA. (12/16) iii The Harford Mutual Insurance Companies GENERAL.

5 GENERAL. MANUALS. We are using the following manuals: Commercial Lines ISO Commercial Lines MANUAL Workers Compensation Delaware Compensation Rating Bureau National Council on Compensation Insurance New Jersey Compensation Rating & Inspection Bureau Pennsylvania Compensation Rating Bureau Dwelling ISO Dwelling MANUAL Homeowners ISO Homeowners MANUAL Personal Inland Marine ISO Personal Inland Marine MANUAL APPLICATIONS. We require completed applications on all risks that are submitted for consideration of coverage. They should contain the signature of a licensed agent . The following applications are acceptable: 1. Harford Mutual 2. ACORD. Three year currently valued hard copy loss reports will be required on all new business submissions (prior to or at time of binding) for the following: Contractors, convenience stores, habitational, manufacturing, and industrial & processing risk of any premium size Restaurants with premium $5,000 and over Premium $10,000 and over for all classes (except restaurants).

6 Any risk that warrants loss reports by information contained in the application All other new business submissions require a completed loss statement on the Acord application or separate document which outlines the losses for the last three years. We utilize APlus loss information as a resource. BINDERS. A binder should be used as evidence of temporary insurance coverage only when a policy has been ordered, but cannot be issued immediately. The binder should not be issued for a period longer than 30 days. The policy, when issued, should have the same effective date and time as the binder. If a policy is not issued, an earned premium calculated on a pro rata basis is charged for the period of coverage.

7 All binders are to be sent to the office on the day they are issued. (01/12) Page G - 1. The Harford Mutual Insurance Companies GENERAL. CANCELLATIONS. In order to make cancellation of insurance policies effective, it is important that all policy provisions, laws, and court decisions be followed exactly. The following rules are all designed to make sure that a policy is actually cancelled and that sufficient evidence is available in the company les to prove it. The cancellation evidence should be forwarded immediately to the company. A. Cancellation by Insured: 1. Written request signed by rst named insured, if applicable, or 2. Return of original policy signed by licensed agent , or 3.

8 Lost Policy Release signed by rst named insured, mortgagee (if applicable) and licensed agent . B. Cancellation by Company or agent : Evidence of direct notice of cancellation consists of a copy of the cancellation notice with the af davit of mailing completed C. Flat cancellation will be allowed only if the company is noti ed within 30 days of the inception date of the policy. D. Circumstances pertaining to Items A thru C above should be marked to show the following: 1. Basis (pro rata, short rate or at). 2. Date of cancellation 3. Reason E. Reinstatements: After cancellation of a policy becomes effective, coverage may not be reinstated. This is not to be confused with rescinding a cancellation notice.

9 A cancellation notice may be rescinded at any time prior to the effective date of cancellation provided the reason for cancellation has been resolved. AGENTS LICENSE. Agents license processing is a segment of the Marketing Department. Any questions or requests concerning resident or non-resident agents' licenses should be sent to the license coordinator. All agents, producers, and agencies are to be properly licensed to conduct business with our company. HARF-O-GRAMS. Company policy or procedure changes are communicated via the HARF-O-GRAM. SUPPLIES. Additional supplies may be obtained by contacting the Home Of ce or your production underwriter.

10 (06/13) Page G-2. The Harford Mutual Insurance Companies GENERAL. BINDING AUTHORITY RULES. I. We will not accept any business (applications, requests for quotations, or binders) from any agent not legally licensed with our companies. We will not accept brokered business. II. To clarify your authority in perilous weather times the following restriction applies: The United States Weather Bureau/National Weather Service issues a weather watch , warning or advisory when there is a potential threat of severe weather for a particular region. All States except MD: A temporary moratorium may be activated to suspend binding authority due to imminent danger from severe weather or other catastrophic events.