AHCA ELECTRONIC VISIT VERIFICATION EVV ... - Tellus, LLC

1 AHCA ELECTRONICVISITVERIFICATIONEVV SYSTEMTRAININGS ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 2v Claims PortalAHCA ELECTRONICVISITVERIFICATIONEVV SYSTEMTRAININGS ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 3v AHCA TellusEVV system can help home health providers to: Submit Claims to the Florida Medicaid Payment System (FMMIS) Easily Verify Home Health Services Rendered (home health visits, personal care services, private duty nursing) Get to a Recipient s Home or Place of Service Using Global Positioning System (GPS) Simplify Service Scheduling and Reporting Reduce Medicaid Fraud Comply with Florida Law and the Medicaid Program EVV Rule RequirementHOWCANAHCA EVV HELPYOU?Sponsored by Centric Consulting, LLC, and the State of Florida, AHCA 4v training objectives include learning how to.

2 Review the EVV Dashboard Apply and Practice Using the tellus EVV Dashboard Install and Review the tellus EVV Mobile App Import and Export Files in Various Formats Review the EVV Claims Portal Review Support and Training Resources TRAININGOVERVIEWT raining ObjectivesSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 5v PortalSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 6v Section , Florida Statutes ( ), directs AHCA to implement and operate an EVV Program for home health services rendered by fee-for-service home health providers AHCA has contracted with Centric Consulting, LLC, to implement the AHCA EVV Program The AHCA EVV System is powered by tellus , LLC technology and includes the tellus EVV Mobile App, Dashboard and Claims portal Fee-for-service home health providers are required to use the AHCA EVV System to verify delivery of servicesTRAININGOVERVIEWWhy AHCA EVV?

3 Sponsored by Centric Consulting, LLC, and the State of Florida, AHCA 7v Each home health provider agency is required to chose an EVV administrator during registration The EVV administrator can add and update users Users will get an account, username, and password to to the website link in the registration the <Enter>button and the login screen will open. the Account, Username, and Passwordand click the <Login> Remember me to remember the username (optional). unable to remember password, or if the password has been compromised, click Forgot your password? . An email or text message will be sent to the & LoginLogin InstructionsDEMOS ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 8v DashboardSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 9v The EVV Dashboard is the Home screen after login It displays the schedule & other metricsEVV DASHBOARDP urpose of the DashboardThe EVV Dashboard displays a snapshot of the systemSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 10v Click the <Main Menu> which shows the menu bar for navigatingEVV DASHBOARDA ccessing the MenuSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 11v DASHBOARDS ystem IconsSponsored by Centric Consulting, LLC, and the State of Florida.

4 AHCA 12v DASHBOARDHome ScreenSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 13v DashboardDemonstrationSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 14v EVV Dashboard allows for an Admin to: Review user and VISIT activityEVV DASHBOARDS ummaryThe EVV Dashboard Home screen allows an admin to review users in the system and review the VISIT activities associated with the by Centric Consulting, LLC, and the State of Florida, AHCA 15v EVV Dashboard allows for an Admin to: Create, modify, and deactivate usersEVV DASHBOARDS ummaryFrom the User screen an admin can create a new user, modify the user or change the status to by Centric Consulting, LLC, and the State of Florida, AHCA 16v EVV Dashboard allows for an Admin to: Create, modify, and deactivate recipientsEVV DASHBOARDS ummarySimilar to the User screen, the Recipient screen allows an admin to create, modify and set a recipient to by Centric Consulting, LLC, and the State of Florida, AHCA 17v EVV Dashboard allows for an Admin to: Schedule, modify, and delete DASHBOARDS ummaryFrom the Schedule screen, a user can view, add, modify and delete future by Centric Consulting, LLC, and the State of Florida, AHCA 18v EVV Dashboard allows for an Admin to.

5 Schedule, modify, and delete visitsEVV DASHBOARDS ummaryThe Visits screen shows a summary of visits selected by user and/or recipient for a selected period of by Centric Consulting, LLC, and the State of Florida, AHCA 19v EVV Dashboard allows for an Admin to: Add, edit, and delete servicesEVV DASHBOARDS ummaryThe Services screen lists the services that the admin has the ability to add, delete and/or by Centric Consulting, LLC, and the State of Florida, AHCA 20v DASHBOARDS ummary of ServicesSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 21v EVV Dashboard allows for an Admin to: Create reportsEVV DASHBOARDS ummaryThe Reports screen lists customer summary reports.* Visits reports:-scheduled by care giver, by date range, by recipient-delivered, unable to complete, late visits, missed visits* Recipients reports* Claims reportsSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 22v the menu click <Users>.

6 Hover over the orange <Add>button and click the red <Import CSV> button . new window will open. the <Browse> button to select the CSV file to be DASHBOARDI mport CSV FileSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 23v fields in this format. The top line of the CSV file must have the fields in the EXACT ORDER listed on the DASHBOARDI mport CSV FileCaution: Each field must be placed in the order as listed above. This is very FileField NameSample DataRestrictionSizeTypeFirst NameJoseRequired40 AlphanumericLast as email as phone number format10 NumericPhone PIN0000 None4 NumericTreating Provider ID778123 Numeric or blank10 NumericReset MethodPHONER equired as PHONE, EMAIL5 ALPHA (Uppercase)Caregiver TypeRNRequired as CNA, LPN, OTHER, RN5 ALPHA (Uppercase)

7 Sponsored by Centric Consulting, LLC, and the State of Florida, AHCA 24v MobileSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 25v PeriodView RecipientNavigation IconAppointment ListEVV MOBILES ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 26v MobileDemonstrationSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 27v the Google Play for tellus EVV and <Install>. the on-screen instructions to complete the transaction and retrieve the the App for tellus EVV and <Get> on the right side of the screen, then click <Install>. asked, enter credentials or use Touch MOBILEM obile App InstallationAndroidiOSSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 28v MOBILEL ogin & Mobile DashboardSettingsHomeSchedule PeriodView RecipientNavigation IconAppointment ListSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 29v MOBILES tarting & Completing a VisitStarting a <Recipients> on the Home Menu, then click on the <Recipient s Name>.

8 Start VISIT screen opens, displaying the recipient s name, date of birth, and services to be performed. <Start>, the Start VISIT screen opens with VISIT by Centric Consulting, LLC, and the State of Florida, AHCA 30v MOBILES tarting & Completing a VisitStarting Service1. VISIT Time In will reflect the time when the start button was clicked. VISIT Time Out will continue to run until the VISIT is <View Services> to proceed to the View Services by Centric Consulting, LLC, and the State of Florida, AHCA 31v MOBILES tarting & Completing a VisitCompleting the service is started, the timer will start running for the the service is completed, click <Done>. all services are complete, click <VERIFY>. VISIT VERIFICATION the services could not be completed, click the <Unable to Complete> button, specify the reason, and click <Confirm>.

9 The services were completed, click <Confirm>.Sponsored by Centric Consulting, LLC, and the State of Florida, AHCA 32v MOBILEE nding a clicking <Confirm>, the Recipient Signature screen signature. (Signature is not mandatory.)* The recipient, or their representative, may sign in the designated <Next>.* A caregiver may document reasons when a recipient does not & Completing a VisitSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 33v final screen is the Notes screen where notes can be <Verify>. prompt appears that verifies the VISIT was successful. Click <Ok>. The VISIT is verified. EVV MOBILES tarting & Completing a VisitEnding a VisitSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 34v ClaimsSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 35v A secure website where users can access, review and retain claims information for all claims filed with Florida Medicaid Ensures compliance with rule, policy, and regulatory changes, providing real-time data to FloridaMedicaid Includes relevant fields to track the claims submission process and claim-related documents Enables easy communication with the Florida Medicaid payment system (FMMIS)

10 EVV CLAIMSC laims Portal OverviewSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 36v claims will be assigned unique identifiers, which are referred to as the authorization number, service code, and diagnosis qualifier. the claim progresses, the claim will go through a number of phases, which changes the steps that a claim progresses through. There is one process for claims review and one for claims CLAIMSC laims InformationSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 37v CLAIMSS ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 38v CLAIMSS ponsored by Centric Consulting, LLC, and the State of Florida, AHCA 39v ClaimsDemonstrationSponsored by Centric Consulting, LLC, and the State of Florida, AHCA 40v Authorization MUSTbe valid Claim MUST match the authorization on record Claim MUST include a valid service or procedure code Caregiver VISIT times MUST match the schedule There MUSTbe a valid claim number, claim type.