Airport-to-Airport Airport-to-Door General …

1 airport -to-AirportAirport-to-DoorGeneral Procedures and RestrictionsHow to use the informationsHow to fill in the Air WaybillCommercial InvoiceGenerelle : Details f r die AbfertigungWie f lle ich den Frachtbrief aus?Wie f lle ich die Handelsrechnung aus? - electronic Manualfile:///C|/Eigene Dateien/Projekte/PDF_ [ 20:51:52] Airport-to-Airport Gateways:ArgentinaBuenos Aires (EZE)AustraliaAdelaide (ADL) Brisbane (BNE) Cairns (CNS) Darwin (DRW) Melbourne(MEL) Perth (PER) Sydney (SYD)AustriaGraz (GRZ) Hohenems (HOH) Innsbruck (INN) Salzburg (SZG) Vienna(VIE)AzerbaijanBaku (BAK)BahrainBahrain (BAH)BangladeshDhaka (DAC)BelarusMinsk (MSQ)BelgiumBrussel (BRU)BrasilRio de Janeiro (GIG) Sao Paulo (GRU) Sao Paulo (VCP)BruneiBrunei (BWN)BulgariaSofia (SOF)CanadaMontreal (YUL) Toronto (YYZ) Vancouver (YVR)ChileSantiago (SCL)ChinaBeijing/Peking (PEK) Guangzhou (CAN) Pu Dong (PVG) Shanghai (SHA)ColumbiaBogota (BOG)CroatiaZagreb (ZAG)CyprusLarnaca (LCA) airport -to-Airportfile:///C|/Eigene Dateien/Projekte/PDF_ (1 von 5) [ 20:52:13]Czech.

2 RepublicPraque (PRG)DenmarkAalborg (AAL) Aarhus (AAR) Copenhagen (CPH)Dominican RepublicPuerto Plata (POP) Santo Domingo (SDQ)EgyptAlexandria (ALY) Cairo (CAI)EritreaAsmara (ASM) Theran (THR)EthiopiaAddis Ababa (ADD)FinlandHelsinki (HEL)FranceBordeaux (BOD) Lyon (LYS) Nice (NCE) Orly (ORY) Paris (CDG)Toulouse (TLS)GermanyBerlin (TXL) Bremen (BRE) Cologne-Bonn (CGN) Dresden (DRS)Dusseldorf (DUS) Frankfurt (FRA) Hamburg (HAM) Hanover (HAJ) Leipzig(LEJ) Munich (MUC) M nster (FMO) Nuremberg (NUE) Stuttgart (STR)GhanaAccra (ACC)GreeceAthens (ATH) Thessaloniki (SKG)Hong KongHong Kong (HKG)HungaryBudapest (BUD)IndiaBangalore (BLR) Bombay (BOM) Chennai (MAA) Delhi (DEL)IndonesiaDenpasar (DPS) Jakarta (CGK) Surabaya (SUB)IrelandDublin (DUB) Shannon (SNN)IsraelTel Aviv (TLV) airport -to-Airportfile:///C|/Eigene Dateien/Projekte/PDF_ (2 von 5) [ 20:52:13]ItalyBergamo (BGY) Bologna (BLQ) Catania (CTA) Florence (FLR) Genoa(GOA) Milan/Linate (LIN) Naples (NAP) Rome (FCO) Turin (TRN) Venice(VCE) Verona (VRN)JapanFukuoka (FUK) Nagoya (NGO) Osaka (KIX) Tokyo (NRT)KazakhstanAlmaty (ALA)KenyaNairobi (NBO)Korea, Republic ofSeoul (SEL)KuwaitKuwait (KWI)LatviaRiga (RIX)LebanonBeirut (BEY)LithuaniaVilnius (VNO)LuxembourgLuxembourg (LUX)MacauMacau (MFM)MalaysiaKuala Lumpur (KUL) Penang (PEN)MaldivesMale (MLE)MaltaMalta (MLA)MexicoMexico City (MEX)MoroccoCasablanca (CMN)NamibiaWindhoek (WDH)NetherlandsAirport-to-Airportfile:/ //C|/Eigene Dateien/Projekte/PDF_ (3 von 5) [ 20:52.]

3 13]Amsterdam (AMS)New ZealandAuckland (AKL) Christchurch (CHC)NorwayAalesund (AES) Bergen (BGO) Oslo (OSL) Staavanger (SVG) Trondheim(TRD)OmanMuscat (MCT)PakistanKarachi (KHI) Lahore (LHE)PeruLima (LIM)PhilippinesManila (MNL)PolandKatowice (KTW) Warsaw (WAW)PortugalLisbon (LIS) Porto (OPO)RomaniaOtopeni (OTP)Russian FederationJekatarinburg (SVX) Kazan (KZN) Kiev (KBP) Leningrad (LED) Moscow(SVO) Samara (KUF)Saudi ArabiaDhahran (DHA) Jeddah (JED) Riyadh (RUH)SenegalDakar (DKR)SingaporeSingapore (SIN)South AfricaCape Town (CPT) Johannesburg (JNB)SpainBarcelona (BCN) Bilbao (BIO) Las Palmas (LPA) Madrid (MAD) Malaga(AGP) Palma de Mallorca PMI (PMI) Valencia (VLC)Sri LankaColombo (CMB)SudanAirport-to-Airportfile:///C|/E igene Dateien/Projekte/PDF_ (4 von 5) [ 20:52:13]Khartoum (KRT)SwedenGothenburg (GOT) Norrkoping (NRK) Stockholm (ARN)SwitzerlandBasel (BSL) Geneva (GVA) Zurich (ZRH)TaiwanKaoshiung (KHH) Taipei (TPE)Thailand, Kingdom ofBangkok (BKK)TurkeyAnkara (ESB) Istanbul (IST) Izmir (ADB)TurkmenistanAshkhabad (ASB)United Arab EmiratesAbu Dhabi (AUH) Dubai (DXB) Shajah (SHJ)United KingdomBelfast (BFS) Birmingham (BHX) East Midlands (EMA) Edinburgh (EDI)Glasgow (GLA) London-Heathrow (LHR) Manchester (MAN)USAA tlanta (ATL) Boston (BOS) Chicago (ORD) Dallas (DFW) Houston (IAH)Los Angeles (LAX) Miami (MIA) New York (Kennedy) (JFK) New York(Newark) (EWR) Philadelphia (PHL) San Francisco (SFO) Washington(IAD)UzbekistanTaschkent (TAS)VietnamHanoi (HAN) Saigon (SGN)YemenSanaa (SAH)ZimbabweHarare (HRE) airport -to-Airportfile:///C|/Eigene Dateien/Projekte/PDF_ (5 von 5) [ 20:52.

4 13] Airport-to-Door Gateways:AustriaVienna (VIE)BahrainBahrain (BAH)BelgiumBrussel (BRU)BulgariaSofia (SOF)ChinaBeijing/Peking (PEK) Shanghai (SHA)CyprusLarnaca (LCA)DenmarkCopenhagen (CPH)FinlandHelsinki (HEL)FranceLyon (LYS) Paris (CDG) Toulouse (TLS)GermanyBerlin (TXL) Bremen (BRE) Cologne-Bonn (CGN) Dresden (DRS)Dusseldorf (DUS) Frankfurt (FRA) Hamburg (HAM) Hanover (HAJ) Leipzig(LEJ) Munich (MUC) Nuremberg (NUE) Stuttgart (STR)GreeceAthens (ATH)Hong KongHong Kong (HKG)HungaryBudapest (BUD)IrelandDublin (DUB)ItalyBergamo (BGY)JapanTokyo (NRT)Korea, Republic ofSeoul (SEL) airport -to-Doorfile:///C|/Eigene Dateien/Projekte/PDF_ (1 von 3) [ 20:52:13]KuwaitKuwait (KWI)LuxembourgLuxembourg (LUX)MaltaMalta (MLA)MoroccoCasablanca (CMN)NetherlandsAmsterdam (AMS)NorwayOslo (OSL)OmanMuscat (MCT)PortugalLisbon (LIS) Porto (OPO)Puerto RicoSan Juan (SJU)QuatarDoha (DOH)SingaporeSingapore (SIN)SpainBarcelona (BCN) Madrid (MAD)Sri LankaColombo (CMB)SwedenGothenburg (GOT) Malmo (MMA) Stockholm (ARN)SwitzerlandGeneva (GVA) Zurich (ZRH)Thailand, Kingdom ofBangkok (BKK)TunesiaTunis (TUN)United Arab EmiratesDubai (DXB) airport -to-Doorfile:///C|/Eigene Dateien/Projekte/PDF_ (2 von 3) [ 20:52:13]United KingdomEast Midlands (EMA) London-Heathrow (LHR) Manchester (MAN)USANew York (Kennedy) (JFK)YemenSanaa (SAH) airport -to-Doorfile:///C|/Eigene Dateien/Projekte/PDF_ (3 von 3) [ 20:52.

5 13] General InformationEditorialWith its long experience in the international express market, has successfullyestablished a superior quality benchmark among the airline s express services. High-qualityservice elements such as the Performance and the Capacity Guarantee determine this fastand efficient time definite is further based on an extensive network covering more than 200 destinations in 70countries. Together with our partners Scandinavian Airlines and Singapore Airlines we arecurrently expanding our network offering now additional destinations in Scandinavia as well asin Asia and Australia! , our fastest worldwide, is available as an Airport-to-Airport or as anAirport-to-Door service. Whichever you choose, the advantages are clear!Your Lufthansa Product ManagementThe core Airport-to-Airport service incorporates the high-quality service elements:Time Definite: You know exactly at what time your shipment will be available at the finaldestination for customs clearance (if necessary) and pick-upl Time Frame: Our time frames are defined by the time where you need to deliver yourshipment to our export station (the latest acceptance time LAT) and the time at whichyou will be able to collect your shipments at the airport of destination (the time ofavailability TOA)l Performance Guarantee: If your , or consignment is not readyfpr pick-up at the destination within three hours after the promised time of availability, ourPerformance Guarantee will be enacted.

6 In this Contrary to other airliners this is alsovalid in case of delays due to technical problems from our Capacity Guarantee: We assure you the transport of all shipments up to a maximumweight of 100 kg, if these are booked six hours before the latest possible acceptancetime. (Certain regional restrictions may apply). Shipments with a weight of more than100kg will be confirmed individually with a high Quality Assurance: In order to assure an ongoing high quality standard, we havedeveloped internal network standards, additionally to the ISO 9001 certification network standards are maintained by our colleagues in all areas in order toguarantee you a universal quality standard Proactive Communication: All shipments are monitored throughout our entiretransportation chain. In the rare case the promised time frame cannot be met we willproactively inform you and mutually agree upon necessary measures with Our fastest time definite service - your advantages:Late acceptance at the airport of origin (generally up to 60 minutes before departure)l Fast transit handling at all Lufthansa Cargo General Information - Editorial file:///C|/Eigene Dateien/Projekte/PDF_Manual/ (1 von 2) [ 20:52:13]Quick availability at the airport of destination (normally within 60 minutes after arrival).

7 L Comprehensive insurance coverage Overnight service within Europe via our night freighter hub in In addition to the core service, the benefits of Airport-to-Door are:Complete coverage to more than 30 Customs clearance Weekend and holiday deliveries available on Generally overnight within Europe, 2-3 days for Intercont Airport-to-Door shipments arriving in Frankfurt will reach 90% of Germandestinations by 10:00 the following day!l Latest InformationRecently, heavy flight delays occured caused by the great number of airplanes in theEuropean skies. That is why the Time of Availability (TOA) has been extended by a buffer of30 min as a temporary measure. As soon as the flight delays have been decreased to anacceoptable level, we will cancel the additional buffer time. In the meantime, please count min to the TOA indicated in this data any further questions, news and updates regarding our service, please contactyour local Lufthansa Cargo office.

8 General Information - Editorial file:///C|/Eigene Dateien/Projekte/PDF_Manual/ (2 von 2) [ 20:52:13] General InformationHow to use the eManualThe electronic eManual gives detailed information about airport - airport and airport -to-doorservices at each Lufthansa Cargo station."Select the service type" airport -airport1. airport -to-door2. General information3. Clicking on one of these categories another bar "select a destination" on the upper right side appears."Select a destination"Listed by countries you can find all Lufthansa Cargo and partner stations where is offered. Select thedesired one for detailed following information are Airport-to-Airport service (ZXF)acceptance at gateway: the time your shipment must be at the export station prior to flight departurel availability at gateway: the time your shipment is available after the flight arrivall Lufthansa Cargo contacts at the respective gateway (address, office hours)l Public holidays may to be observed for your bookings.

9 Islamic holidays may be determined on a shortterm 2. Airport-to-Door service (ZXD)delivery times in the respective postal areas:l ex EUROPE: time applicable for shipments sent from European origins,ex INTERCONT: time applicable for shipments from Intercontinental : All times are to be counted from when shipment is handed over to Lufthansa Cargoorigin station (Latest Acceptance Time)ND Next Working Day2ndD Second Working Day3rdD Third Working DayRestrictions / AWB / Customs Clearance / Proof of Delivery / Specialsl These categories show exceptions and/or additional information to the procedures andrestrictions as stated under General information. They must be observed to ensure fast handlingand availability of your shipment. Exceptions or additional information can be the following:weight and dims per piece/ per shipmentl restricted commoditiesl availability of collect shipmentsl availability of ICE shipmentsl important notes on the Air Waybilll important customs clearance requirementsl General Information - How to use the eManual file:///C|/Eigene Dateien/Projekte/PDF_Manual/ (1 von 2) [ 20:52:13]availability of a proof of delivery (POD) at the times indicatedl special services and/or requirements at the destinationl Remarks (grey column on the right side)l Here you will find information about Lufthansa Cargo contacts and office hours, public holidaysand other important remarks3.

10 General informationPlease find additional information about General :Editoriall procedures and restrictionsl How to fill in an Air Waybilll How to fill in a Commercial Invoicel General Information - How to use the eManual file:///C|/Eigene Dateien/Projekte/PDF_Manual/ (2 von 2) [ 20:52:13] General Procedures and RestrictionsWeight and Dimensions InformationIn General : Weight and dimensions are unlimited, however, in some cases limitationsmay apply depending on aircraft type in Capacity Guarantee: Shipments up to 100kg* will receive immediate confirmation if thebooking is made at least 6 hours in advance of the latest acceptance time (LAT).l Over 100kg?: Please contact your local Lufthansa Cargo office when a single piece isheavier