Alcatel-Lucent OpenTouch Multimedia Services Alcatel ...

1 Alcatel -Lucent OpenTouch Multimedia Services Alcatel -Lucent OmniPCX Enterprise Communication Server C o n v e r ge d m u lt i me d i a comm u n i cat i o n f o r la r ge e n te r p r i ses Smartphones are everywhere. Employees are younger and more connected. The workforce is distributed across locations. Business cycles continuously accelerate. For enterprises, these converging trends demand communications solutions that help employees collaborate across devices, applications, processes and locations. The Alcatel -Lucent OpenTouch suite turns traditional enterprise communications into rich conversations by making multi-device, multi- party, Multimedia collaboration part of everyday business and it's all provided on a platform that's easy to manage.

2 When employees are more agile and productive, the business is more agile and productive. The OpenTouch Suite delivers native Multimedia (video, voice, instant messaging, content sharing) and multi-device conversation Services to help users better engage with customers, partners and peers . and thereby improve their productivity at work. OpenTouch offers a seamless user experience, based on natural conferencing capabilities, across devices and locations over time. As a key component of this suite, the Alcatel -Lucent OmniPCX . Enterprise Communication Server (CS) is a communications platform that delivers world-class business telephony features for medium, large and very large-sized companies with a choice of either centralized or decentralized IP telephony solutions.

3 OpenTouch Multimedia Services complements OmniPCX. Enterprise CS and offers the new OpenTouch conversation Services . FEATURES BENEFITS. Conversation Services on screen-based devices [1] Next-generation enterprise communications experience on touch-screen desk phone, PC and smartphones User-centric communications experience across devices Full-featured access to enterprise communications Services across devices while on-site or off-site and locations [1]. Conversation Services with integrated Multimedia Enables virtual teams across sites with rich multi-party communications including Instant Messaging, Web conferencing and presence from the desktop [1] sharing, HD video Business communications Services including attendant Increase employee communication efficiency.

4 Reduce the on-net and off-net communication costs and least cost routing Services Embedded voice-centric customer Services , Multimedia Increase customer satisfaction by improving call resolution while optimizing support resources customer service integration Centralized or decentralized IP Telephony infrastructure Enables a choice of network configurations and a choice of IP, IP/TDM or TDM endpoints, minimizing flexibility and software scalability additional investment and enabling a smooth migration Open SIP and video at the core [1] Multimedia and standards-based openness Open Application Programming Interfaces [1] using Web Easier agility when integrating communications with business processes Services and REST technology Simplified and Unified Management [2] Reduced total cost of ownership of business communication and conversation Services Technical Specifications Manager-assistant omnitouch 8600 My Instant Video rooms and telepresence Teams Communicator [1].

5 Lifesize Conference, Room, Team, Filtered lines, private lines Conversation Services on a PC Express series (AAPP). Communication Services desktop Text Messaging, Instant Messag- Full HD video (1080p30). ing, Voice Messaging PC desktop integration Conversation Services [1] PTZ camera Discreet listening Microsoft Windows XP, Vista, 7. Wideband Voice over IP, HD Microphone pod video and Instant Messaging (IM) Teams and groups Citrix XenApp , Continuous presence or virtual communications multiway Hunting groups, queues LifeSize Passport (AAPP). Ad-hoc audio, video, IM and Web SIP, , , , Supervision Desktop audio/video appliance for conferencing using voice-activat- ed video switching office and remote workers Multi-tenancy On-site mobility Scheduled audio, video, Web HD video (720p30).

6 Services per entity: omnitouch 8118/8128 WLAN and conferencing SIP, , , , 300/400/500 DECT. Speed dial Enterprise presence including Business communication Services conversation status CLIP/CLIR omnitouch IP Touch 8 and 9. Series Phones Hands-free Desktop phone and mobile phone Auto attendant control from PC Business communication Services Headset capability Greeting message Universal directory access Embedded alpha keyboard Integration with notification and Music on hold location-based Services (AAPP). Call by name, by skill Night service Display of participant name and contextual feature keys Unified call and messaging history Off-site mobility across devices Desktop communications Hands-free, loudspeaker an- [3] nouncement One number and messaging One-number routing omnitouch 8082 My IC Phone Headset capability (Bluetooth , etc.)

7 Access to business Services Rapid session shift between 7'' capacitive and haptic touch devices screen Alcatel -Lucent NOE protocol, SIP Software client with menu-driven or NOE over SIP interface Visual mailbox access Media player, screensaver and pictures Add-on supervision modules Desktop integration omnitouch 8600 My Instant Microsoft Outlook sync XML Kit/library for developers Communicator Mobile [1]. Business communication Conversation Services Presence, instant messaging, list Services Manager assistant PC Desktop integration [1] of participants on BlackBerry.

8 Centralized directory, call by name conversations Desktop phone and mobile phone Visual messaging for control Multiline telephony Hospitality mode BlackBerry One number control Call options, speed dials SIP audio and IM, Web Services iPhone . Unified Messaging control Audio conferencing 3rd party Web-based applications Android . support Microsoft desktop Personal and enterprise call rout- Windows Mobile . ing and forwarding SDK, developer portal Outlook 2010. Easy deployment: Call-back features 10/100/1000 Ethernet Exchange Server 2003, 2007, 2010 RIM BlackBerry Enterprise Lawful intercept Bluetooth Server Office Communicator 2007 R2.

9 Call history G722, wideband audio Apple AppStore IBM desktop Contextual voice prompts AF PoE (class 3) Google Android Market Lotus Notes , Informal group features Windows Mobile Device Center Lotus Domino , Lotus Sametime , , 2 Alcatel -Lucent OpenTouch Multimedia Services | Data Sheet omnitouch 8622 My Cellular Customer Services Wallboard display control for LED Transaction code (with reporting). Extension & TV Supervisor Help / monitoring omnitouch Contact Center BlackBerry Standard Edition Genesys Workforce Management Agent desktop VoIP and IP plug-in Windows Mobile OmniPCX embedded distribution Openness to other WFM Multimedia Genesys Agent Desk- Nokia Intellisync Call Connect Patented visual tool to manage top (GAD)

10 With screen-pop and Genesys Compact Edition contact history configuration & design routing, Hospitality communication to check call flow in real time and Segmented media distribution IP Touch 8 and 9 Series phone Services update Visual Contact Center reuse of support My IC Phone, 8 & 9 Series or Skill- and cost-based distribution popular/patented CCS matrix con- Home & mobile agent with analog analog phones cepts applied to blended e-mail / telephone, DECT, GSM, mobile Conditional pilot overflow on voice routing. Guest features voice mail Room service features Windows drag-and-drop configu- Supervisor features Pilot forwarding to other pilot ration capabilities Room directory features Routing time schedule Object including both voice and Contact segmentation based on e-mail real-time statistics Billing and barring features Expected and Remaining waiting qualification and type of service monitoring time announcement Skill- and cost-based distribution Attendant Services Call monitoring barge in and Group selection: fixed head, Queue management.