Annual Report 2015/2016 - Welcome to Ang Mo Kio

1 The Community Annual Report 2015 / 2016 . In service of Ang Mo Kio - Thye Hua Kwan Hospital Annual Report 2015 / 2016 . Our Vision, Mission & Values Vision To Serve Mankind. Mission To serve and to reach out to our patients, their families and the community, regardless of race, colour, creed, language, culture and religion. To rehabilitate and heal with commitment and professionalism Values in an environment of continuous Professionalism: Can-do!: learning and growth. Together we are committed to We shall do our best and make providing excellent healthcare and the impossible possible under all be the best in what we do and to circumstances! achieve the best possible outcome for our patients. Heart (Communication/. Compassion): Integrity: It is paramount that we serve the We are committed to the highest needs of our patients and those standards of ethical conduct in who need our help with open and whatever we do.

2 Personal communication and with the strongest compassion to truly Teamwork: care for the welfare and well-being We will commit to promote of our fellow human beings. collaborations, esprit de corps and build trust between individuals and our partners. Contents 01. About Us 04. Message by Mr Chew Heng Ching 06. Message by Mr Lee Kim Siang 08. Patron, Advisor &. Board of Trustees 10. Board of Directors and Sub Committees 20 30. Senior Management Move Beyond Hospital to Community 26. Building Capacity 38. and Capabilities Sustainable Healthcare 42. Promoting Health 46. Our People 52. Financial Statements 02. Message From Mr Chew Heng Ching Chairman, Ang Mo Kio . Thye Hua Kwan Hospital Board of Directors A. s the newly appointed Training Programme has also been Ms Mardiana Binte Sabtu, our Senior Board Renewal Chairman of the Hospital, I expanded to provide foreign domestic Medical Social Worker, was presented I would like to take this opportunity to strongly advocate the delivery workers and elderly caregivers with with the 2016 Healthcare Humanity thank the following board members of quality and sustainable care for customised resources and training Award along with Mr Stephen Tan, our who have retired after serving for every patient that we serve.

3 With a programmes. Senior Nurse Manager, who received more than 10 years: Dr Chan Kin Ming, rapidly ageing society, there is a need the 2016 Nurses' Merit Award from our Mr Gopinath Pillai, Dr Ho Kah Leong, to look beyond the immediate care of Hospital Expansion Health Minister, Mr Gan Kim Yong. Dr Zee Kok Onn, Mr Gerry Francis De our patients in the Hospital and ensure The Hospital will see the completion Silva, Dr Mary Ann Tsao, Prof Low that they are well supported at home of an Administrative Block, an Annex These national awards are a testament Cheng Hock and Dr Yu Su Ling. I would as well. We also need to support and Block and the addition of 10 isolation of our dedication towards excellent also like to Welcome the following empower their caregivers who play beds by the end of 2017.

4 This expansion patient care. board members who have joined the a pivotal role in the whole patients will also increase the size of our current Board: Ms Cheah Sheau Lan, Mr Goh support network system to provide rehabilitation gymnasium as well as We would also like to thank our Geok Cheong, Prof Philip Choo, Dr Tan optimal care for their loved ones. expand our training capabilities with dedicated volunteers, who contributed Tiong Har and Mr Chew Hai Chwee. the addition of a larger lecture theatre their precious time in various ways, be Capabilities and Capacity and more training rooms. it befriending our patients, organising Conclusion In response to the changing group-based activities such as Bingo, I would like to thank my fellow demographic and health care needs of Caring with Passion organising Karaoke sessions or board members, all staff and our our Singapore population, the Hospital The Hospital has been recognised for conducting art and craft workshops.

5 Key partners for their hard work and has enhanced its capabilities over the its commitment to excellent patient The Hospital has also introduced dedication in serving the Hospital years in the following areas: dementia care at the Singapore Health Quality animal assisted-therapy by partnering and the patients over the years. I am care, stroke rehabilitation and palliative Service Award (SHQSA), which saw Cat-Assisted Therapy Singapore and also grateful to the Ministry of Health care as well as home care. The newly 293 staff honoured for their dedication Save Our Street Dogs, to enhance for their understanding and support operational Community Health to quality care and excellent service. patients' social and emotional well- given to the Hospital. Together, we Centre will also support the primary A total of 17 of these staff were also being.

6 Shall continue to learn and grow, as we healthcare network by providing presented with the STAR award for serve the community. Diabetic Retinal Photography and Foot going the extra mile to care for our Screening. The Hospital's Caregiver patients. Mr Chew Heng Ching Chairman Ang Mo Kio - Thye Hua Kwan Hospital 04 05. Message From Mr Lee Kim Siang Chairman, Thye Hua Kwan Moral Society T. he mission of Thye Hua Kwan The Board of Directors give direction Moral Society is To Serve to the Hospital and ensure its Mankind . The Ang Mo Kio- governance and well-being. We are Thye Hua Kwan Hospital is part also thankful to all our staff at all levels of this service to all our people in for serving the patients of the Hospital Singapore. In the process of helping and their families.

7 Anyone who needs the Hospital's help, we also ensure that we fully respect We will continue to keep in mind our each person's race, colour, creed and philosophy To Serve You Better, religion. Always! by delivering quality and sustainable care to our patients. I would like to thank all the Board Members of the Hospital, in particular, We are grateful to the Ministry of the Board Members who have served Health for their support and direction. about 12 years as Directors of the We would also like to record our Hospital. They are: Dr Chan Kin Ming, heartfelt appreciation to the Agency Mr Gopinath Pillai, Dr Ho Kah Leong, for Integrated Care (AIC), Singapore Dr Zee Kok Onn, Mr Gerry Francis De Tote Board and all our donors for their Silva, Dr Mary Ann Tsao, Prof Low support.

8 Cheng Hock and Dr Yu Su Ling. Our donors' support and generosity I would like to thank the current Board enable us to assist over 1,300 patients of Directors: Mr Chew Heng Ching, Mr for the purchase of assistive devices Robert P C Tock, Er Chang Meng Teng, and for the home modifications for Mr Zulkifli Baharudin, Dr L Jayaram, our patients over the past years. Prof Phillip Choo, Ms Cheah Sheau Lan, Mr Goh Geok Cheong, Er Ong Ser Huan, Mr Chew Hai Chwee and Dr Tan Tiong Har. Mr Lee Kim Siang Chairman Thye Hua Kwan Moral Society 06. Patron, Advisor &. Board of Trustees Patron Advisor The Late Mr S .R. Nathan Dr Koh Poh Koon DUT (First Class), Minister of State, Ministry of PJG, BBM, PPA(P) National Development &. Ministry of Trade and Industry MP for Ang Mo Kio GRC.

9 Board of Trustees Member Chairman Member Tuan Haji Othman Prof Lim Pin DUBC Mr Herman Hochstadt Bin Wok PPA(E), PPA(G), BBM Professor Lim Pin, Chairman, Board of Trustees presenting an appreciation plaque to President's Award for Nurses 2015 recipient, Nurse Educator Jocelyn Ng. 08. Board of Directors (as of 31 March 2016 ). Chairman Dr Chan Kin Ming (retired as of 31 March 2016 ). (Immediate Past). Chairman Mr Chew Heng Ching (appointed on 1 April 2016 ). Vice Chairman Mr Gopinath Pillai BBM (L), BBM (retired as of 31 March 2016 ). Vice Chairman Dr Ho Kah Leong (retired as of 31 March 2016 ). Vice Chairman Er Chang Meng Teng JP, BBM, BBM(L), PPA(P), PBM (appointed on 1 April 2016 ). Vice Chairman/ Mr Robert P. C. Tock (appointed on 1 April 2016 ). Hon. Secretary Hon.

10 Treasurer Mr Zulkifli Baharudin BBM, PBM. Member Mr Lee Kim Siang BBM(L), BBM, PBM. Member Dr L. Jayaram Member Er Ong Ser Huan Member Prof Low Cheng Hock JP, PPA (E,) PPA (P), PBM, BBM (retired as of 31 March 2016 ). Member Dr Zee Kok Onn (retired as of 31 March 2016 ). Member Mr Gerard Francis De Silva (retired as of 13 August 2015 ). Member Dr Yu Su Ling (retired as of 12 August 2015 ). Member Dr Mary Ann Tsao PBM BBM (retired as of 6 August 2015 ). Member Ms Cheah Sheau Lan (appointed on 18 August 2015 ). Member Prof Philip Choo BBM, PPA(P), PBS (appointed on 18 August 2015 ). Member Mr Goh Geok Cheong PBM (appointed on 18 August 2015 ). Mr Lee Kim Siang, Chairman, Thye Hua Kwan Moral Society, presenting the 20-year Long Service Award to Mdm Saleha Binte Mohamed Rashid, Health Attendant from the Nursing Department.