APerformanceManagementFramework …

1 From Measurementand ReportingtoManagementand ImprovingAPe rf orm ance ManagementFr am eworkfor Stat ean dLocal :Performance Management Commission 5/25/10 3:25 PM Page 1 From Measurementand ReportingtoManagementand ImprovingAPer form an ce ManagementFr ameworkfor Sta teand Local :Performance Management Commission 5/25/10 3:25 PM Page 3 Copyr igh t2010 by theNatio nal Perf orm ance Manag eme nt Advisory Commission203 North LaSalle Stre et, Suite 2700 Chicag o,Ill ino is com rig hts rese rv Natio nal Per formanc eMan ag emen tAdvisory Commissionencour age sgovern ments to use and rep rod uce this mate rial freely in govern -ment do cum ents.

2 An yother use ofthis material is prohibitedwithout written permissionfrom the pub lishe ary ofCong ress Con trol Numb er: 2010928402 ISB N978- 0-89125- 303-7 Pri nted in the Un ited State sof Ameri spu blicatio nis wr itten with theund erstandingthat neither the publishe rnor the authors are engage din re nde rin gleg al advice. If legal orother expe rt assi stance is requi red ,thereader should solicit the services of acompetentprofession al in thefie pu blisher and the authors sp eci fic ally disclaim any personal liability for loss or risk incurre das acon seque nc eof the use and application,eithe rdirectly orindi rectl y, of any advi ceor informationpresente dhe :Performance Management Commission 5/25/10 3.

3 25 PM Page 4Me mbe rs of th eNa tional Per for mance Managem ent Advisory Com missionSp onso ri ng Org anizationsAssoc iat ion of Scho ol Busine ss Offic ial s Int ern atio nal (ASB O)Nat iona l Asso ciat ion of State Budg et Offic ers (NASB O)The Counc il of St ate Go vernm ents (CSG )Gov ernm ent Finance Office rs Asso cia tion (GF OA)Interna tional Cit y/Co unty Ma nag em ent Asso ciatio n (ICMA)Nat iona l Asso ciat ion of Countie s (N ACo )Nat iona l Asso ciat ion of State Auditors,Compt roll ers, and Treasurers(NASACT )Nat iona l Cent er fo r State Co urts (NC SC )Nat iona l Confe renc e of Sta te Le gislat ures (NCSL )Nat iona l Le ague of Citie s (NL C)United St at es Confe re nce of May ors (USCM )Commi ss ionMe mbe rsM.

4 Jacque line Ny tes,Chair (NLC), Co un cil lor,City of Indianapolisand Mar ion Coun ty, Ind ian aRi ch ard Devlin,Vic eChair (NCSL), Se nate Majority Leader, State of OregonDav id Ammo ns,Prof essor, Univer sity ofNorth Carolina at Chapel HillDan iel Be cke r(NCSC), State Court Adm inistrator, State of UtahRod Bo ck enfe ld(NACo), Commissioner, Arap ahoe County, Color ad oMic ha el F. Bro wn(ICMA) ,Chie fExec uti ve Office r, County of Santa Barb ara, Califor niaBarbara Cohn Be rman,Direc tor ,Cen ter onGovernme nt Performanceat theFun dfor the City of Ne wYork an dNation al Ce nte rfor CivicInn ovatio nSh aron Dabo in(NASBO) ,Dep uty Secretar yfor PerformanceImprovement, Gove rnor sBud get Of fice,State of Pen nsy lvaniaPeter Fra nchot(NASACT ), Comptro ller, State of Maryland Comp troller s Offic eLarry Jone s(USC M)

5 ,Assi stant Execu tiv eDire ctor, United States Conferen ce of May or sJoh n Kenne y(NASACT ), State of Maryl and ,Comptroller s Offic eLee V. Le gutk o(AS BO ), Chief Busin ess Off ice rfor multip le sc hool distr icts in Flor ida (retir ed)Ke nn eth L. Rust(GF OA) ,Chie fAdmin istrativ eOfficer, City of Portlan d, OregonWilli am C. Vic kre y(CSG) ,Administrative Di rector of the Courts, State of Califor niaSp onso ri ng Org anization Repre se nt ati vesJacq ue line By ers(NACo), Di rector of Re search and Outreach, National Assoc iation of Coun tie sJeffre y L.

6 Esser(GF OA) ,Exec uti ve Di rector /CEO, Gover nment Finance Officers Assoc iationDan iel Ha ll(NCS C) ,Vic ePreside nt, Co urt Con sulting Services, National Cen ter for State Cour tsCh ris Ho ene(NLC) ,Dir ec tor, Center for Resea rch and Innovation,Nation al Leag ue of Citie sAnn e Spra y Kinne y(GF OA) ,Dire ctor, Research and ConsultingCe nter, Gove rnme ntFin an ceOffic ers Assoc iationMicha el La wso n(ICMA), Direc tor, ICMA Ce nter for Per for man ce Measure me nt, International City/Coun ty Man ag eme ntAssocia tionJoh n Mo unt joy(CSG) ,Director of Po licy an dResear ch, The Council of State Gove rn me ntsRo bert J.

7 O N eill , Jr.(ICMA) ,Exec utiv eDire ctor, Intern ation al City/Coun ty Man ag eme nt Assoc iationScot t Pat tison(NASBO) ,Exec uti ve Di recto r,National Associationof State Budg et Offic er sKinney Poy nt er(NASACT ),Exe cutiv eDire ctor, National Associationof State Aud itor s, Comp trolle rs, an dTreasure rsMicha el J. Robinso n(CSG), Seni orDep uty Executive Director, Council of State Gover nmentsRo n Sk inner(ASB O) ,Assistant Exe cuti ve Direc tor, Associationof School Busin ess Officials Intern ationalRo n Sne ll(NCSL) ,Di rector of State Serv ice s, National Conferenceof State Le gislatur esCat he rine L.

8 Spain(NLC), Di rector ,En terp ri se Programs,Nation al League of Citie sJudy Zel io(NCS L),Pr og ram Dir ector ,Fiscal Affairs, National Confer ence of State Le gislatur esCo mmi ss ionSt affAnn e Spra y Kinne y(GF OA) ,Dire ctor, Research and ConsultingCe nter, Gove rnme ntFin an ceOffic ers Assoc iationCh rist ina Alt maye r(GF OA), Consul tan t, Gove rnment Finance Officers Assoc iationMike Mucha(GFOA), Sen ior Consultan t/An alyst, GovernmentFinan ce Off ice rsAssoc iationA :Performance Management Commission 5/25/10 3:25 PM Page 5ivA :Performance Management Commission 5/25/10 3:25 PM Page 6Fo re word fro mthe Com mis.

9 ViiIntrod uctio nto the Fra mewor ..1 What is Perfo rm ance Mana ge men t?..3 Why Pe rf or man ce Ma nag eme nt?..4 Perform an ce Manag em ent and the Evolu tion of Pu bl ic ..4 Addres si ng Ch al leng ..4 Mov ingfro mMeas uri ng and Rep orting to Managi ng and ImprovingResul ..5 Organ izat ional Com mitm ent toImp roving ..6Pe rf orm an ce Mana gement Pr ..81. ARe sul tsFo cus Perm eates Strat egi es ,Pro cesses, the OrganizationalCulture,an dDec isi on ..82. Informat ion ,Meas ures ,Goal s, Priori ties ,and Ac tivities Are Relevant to thePrio rit ies an dWel l-Bei ng of the Governm ent and the Co mmuni.

10 93. Inf ormat ionRe late dto Perfo rmanc e, Deci sions ,Regulations,and Process es IsTransp aren t Easy to Ac ce ss ,Use ,and ..94. Goal s, Program s, Acti vi tie s, and Res ou rces Are Aligned with Priori tiesandDes ire dResu ..95. De cisi on sand Proce sses Are Dri ven by Timely, Acc urate, and Pract ice sAre Su stainab le Ove rTi me and Acros ..107. Perf orm anc eManage me nt Transf orms the Organization,ItsManagem ent, andthePol icy-Mak ing Proc ..10 Initia tin g, Impl em enting ,andSus taining Perfor ma nce Mana.