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Apollo for Travel Professionals

Apollo for Travel ProfessionalsCourse Book Acknowledgement: This document was developed by galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at 2007 galileo International, All rights reserved. Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of galileo International. All screen examples and other inserts associated with system output are provided for illustration purposes only. They are not meant to represent actual screen responses, rates, etc. galileo International may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.

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Transcription of Apollo for Travel Professionals

1 Apollo for Travel ProfessionalsCourse Book Acknowledgement: This document was developed by galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at 2007 galileo International, All rights reserved. Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of galileo International. All screen examples and other inserts associated with system output are provided for illustration purposes only. They are not meant to represent actual screen responses, rates, etc. galileo International may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document.

2 The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from galileo International. All other companies and product names are trademarks or registered trademarks of their respective holders. 4/07 Apollo for Travel Professionals Course Book, April 2006 1 Contents Module 1: Get Started .. Module Objectives .. Launch galileo Desktop .. Standard Windows Keyboard .. Apollo Mapped Start galileo Desktop .. Focalpoint Components .. Change Window Colors .. Move a Apollo Function Agent Assembly Access Daily News .. Canadian Access Online Canadian Conversion Reference .. Determine Airline, City, and Airport Codes .. Encode Decode Airlines.

3 Encode Cities and Airports .. Decode Cities and Airports .. Sign off Apollo .. Summary .. Module Review .. Module 2: Sell Flights .. Module Objectives .. Airline Participation in Full Booking Participation .. Schedule Participation .. Inside Link .. Display Availability .. Apollo Display Basic Availability .. Meals Plus Display .. Display More Availability .. Availability Display Option Link .. Sell Flights .. Sell a Flight .. Sell Connecting Fare and Schedule Basic Availability/Fare and Schedule Display Comparison .. Contents 2 Apollo for Travel Professionals Course Book, April 2006 Claim a PNR .. Participating Airlines .. Build Passive Segments .. Change PNRs with Passive Display the PNR.

4 Ignore a Transaction .. Cancel Flights .. Cancel a Flight .. Cancel and Rebook .. Insert and Re-sequence Segments .. Add Flight Add ARNK .. Resequence Segments .. Summary .. Module Review .. Module 3: Build a PNR .. Module Objectives .. Required PNR Fields .. Name Phone Field .. Ticketing Field .. Received Field .. End the PNR .. End Transact .. Ignore .. Retrieve a PNR .. End and Ignore and Retrieve by Customer s Last Name .. Retrieve by Record Locator .. Summary .. Module Review .. Module 4: Add Optional PNR Fields .. Module Objectives .. Form of Frequent Flyer .. Add Frequent Flyer Information .. Display Frequent Flyer Mileage .. Seat Request Seats .. Select Seats from a Seat Display Seat Cancel Seat Assignments .. Address and Delivery Fields.

5 Address Field .. Delivery Field .. E-Mail Address Field .. Contents Apollo for Travel Professionals Course Book, April 2006 3 Service Requests .. Special Service Request (SSR) .. Other Services Information (OSI) .. Remarks PNR Itinerary Ticketing Remarks .. Canned Remarks .. Post Script .. Change .. Delete .. Queue Minder .. Display .. Change .. Delete .. Summary .. Module Review .. Module 5: Work with Profiles .. Module Objectives .. Agency, Business, Personal Files .. Agency File .. Business File .. Personal Display Move Profile Information into a Agency File Business File Personal File Move .. Moving from a Displayed File .. Moving Selected Lines from a Displayed Profile Summary .. Module 6: Display a Tariff .. Module Objectives.

6 Tariff Display a Tariff .. Validated Basic Tariff .. Display a Tariff using Search Fare Airline .. Penalty .. Combined Qualifiers .. Redisplay a Tariff .. Update a Tariff Display .. Contents 4 Apollo for Travel Professionals Course Book, April 2006 Display Rules .. Rule Category .. Rule Summary .. Rule Subject .. Display Tax Breakdown .. Display Display Historical Summary .. Module Review .. Module 7: Price an Itinerary .. Module Objectives .. Pricing Assumptions .. Pricing Options .. Price as Booked ($B) .. Best Buy ($BB).. Fare Rules .. Best Buy Automatic Rebook ($BB0).. Best Buy Quote ($BBQ) .. Optimal ShoppingSM (FS).. Pricing Modifiers .. Name Select .. Segment Select.

7 Connection .. Stopover .. Penalty .. Passenger Type Code (PTC) .. Discount .. Fare Identification Code .. Booking Identification Combined Pricing Summary .. Module Review .. Module 8: Store the Price .. Module Objectives .. Store a Price .. Store as Booked .. Store with Pricing Store with Ticketing Modifiers .. Maintain Stored Price .. Verify ATFQ Field Before Ticketing .. Verify ATFQ Field After View Linear Fare Cancel ATFQ Field .. Summary .. Module Review .. Contents Apollo for Travel Professionals Course Book, April 2006 5 Module 9: Issue Travel Documents .. Module Objectives .. Printer Status .. Ticket and Invoice Tables .. Issue Electronic Tickets .. To view Electronic Ticket Record: .. Use this format: .. Component .. Description .. Paper Issue by ATFQ Ticketing Modifiers.

8 Form of Device .. Generic .. Auxiliary Segment Issuance Activities .. Accounting Information .. Fare Validation and Identification of Fare Change .. Validation of Airline Update of Ticketing and ATFQ Fields .. End Transact Void Exchange Tickets .. Prepare Exchange Screen .. Issue a Service Fee .. Issue a Miscellaneous Charge Order (MCO) ( Subscribers Only) .. Request MCO Existing Summary .. Module 10: Build Pricing Records .. Module Objectives .. Build a Pricing Step 1: Request Pricing Record Fill-in Format .. Step 2: Complete Name/Itinerary Step 3: Complete Tax Breakdown Screen .. Step 4: Complete Flight Segment Tax Breakdown Screen (if applicable).. Step 5: Store Pricing Record .. Step 6: Complete Fare Construction Screen .. Step 7: Enable Ticketing.

9 Step 8: End Transact PNR .. Display a Pricing Record .. Before End Transact .. After End Transact .. Contents 6 Apollo for Travel Professionals Course Book, April 2006 Cancel a Pricing Cancel All .. Cancel Specific Record .. Summary .. Module 11: Sell Rental Cars .. Module Objectives .. Determine Car Company Codes and Find a Car Code .. Find a Car Name .. Car Company Participation Levels .. Inside Availability .. Inside Link .. Car Types .. Direct Sell a Rental Car with a CD Number .. With Air Without Air Segments .. Reference Sell a Rental Car from Low-to-High Availability .. Step 1: Display Low-to-High Step 2: Display Rate Rules .. Step 3: Reference Sell Rental Car .. Cancel a Car Segment.

10 Modify a Car Segment .. Display Car Company Description and Policy .. From From a PNR .. By Car Rental Company .. By Car Rental Company and City .. Redisplay Last Keyword Description .. Display Car Index .. By Airport By City .. By Reference Point .. Redisplay Last Summary .. Module Review .. Module 12: Sell Hotels .. Module Objectives .. Encode and Find a Hotel Code .. Find a Hotel Name .. Hotel Participation Best Available Inside Inside Link .. Non Link .. Contents Apollo for Travel Professionals Course Book, April 2006 7 Steps to Sell a Hotel .. Step 1: Display Hotel Availability .. Step 2: Display Complete Availability .. Step 3: Display Room Rate Step 4: Sell Hotel Segment .. Modify a Hotel Segment .. Check-in/Check out Dates .. Other Cancel a Hotel Segment.