Are you eligible for a concession?

1 FRONT PAGE. Are you eligible for a concession? INSIDE FRONT. How to use this guide Explanatory notes ConcessionsSA provides a range of concessions 1. Public transport to help South Australians on low or fixed incomes with the cost of household expenses and/or travel Show your card when travelling on public transport on public transport. and purchasing tickets to receive a concession. Centrelink beneficiaries must apply for a Use the below chart to check which concessions ConcessionsSA Transport Concession Card. you may be entitled to. Visit to view a full list of cards that are eligible for Energy 2. Cost of Sewer Concessions Living Water ESL. concession fares on Adelaide Metro services. eligibility chart Pensioner Concession 2. Applicant must not be sharing a house with Card1. someone with an income of more than $3,000.

2 Per year unless that person is a spouse/domestic DVA Gold Health Card partner/dependant or is in receipt of a Centrelink/. (TPI, EDA, War Widow or . MRCA)1 DVA benefit or pension. British and NZ War 3. Low Income Widow . Income limits are assessed by ConcessionsSA. Centrelink beneficiary1 and 4 . Visit Austudy, ABSTUDY1 for more information. Low Income3 4. eligible Centrelink allowances: Commonwealth Seniors JobSeeker Payment Health Card . ABSTUDY/ Austudy Centrelink Low Income Health Care Card 5. Widow Allowance New Enterprise Incentive Scheme (NEIS). Partner Allowance Youth Allowance Parenting Payment Farm Household Allowance Community Development Project (CDP). Special Benefit 5. Centrelink Low Income Health Care Card Income limits are assessed and applied by Centrelink. Visit for more information.

3 INSIDE BACK. Household concessions amounts Existing customers These include: 2021 22. Change of address Cost of Living* If you are moving house you must update Homeowner-occupier $ your address details with Centrelink or DVA. before contacting ConcessionsSA to arrange Tenants $ continuation of your eligible concessions. Commonwealth Seniors Health Card holder Once you have received your first energy (homeowner-occupier bill for your new address contact ConcessionsSA. and tenants) $ and provide the account number, National Meter Identifier (NMI) and billing dates to ensure you Energy* up to $ receive the correct concession amounts. Water*. Homeowner-occupier; Changing energy providers tenants paying all use If you change energy providers, contact and supply or supply only up to $ ConcessionsSA once you have received your first Tenants up to $ bill from the new provider.

4 The information required from the new bill is the provider name, your Sewerage* account number, NMI and billing dates. (homeowner-occupier) $ Private tenant water Medical Heating and Cooling* $ At the end of each financial year, provide evidence Emergency Services Levy of the amount you have been charged for water (fixed property) $ for the whole year to see if you qualify to receive a * Concession amounts will change on 1 July each year, top-up payment. subject to indexation Cost of Living How to apply The Cost of Living Concession is payable New applicants as a maximum per eligible household, Apply online or download an application form not individual. at or telephone the Water charges ConcessionsSA Hotline to have one posted to you. The water concession is calculated as up to 30%. of your total water account for a financial year.

5 The Residential Parks Concession Scheme table above highlights the minimum and maximum If you live in a residential/caravan park, download levels you may receive per year. a form at Sewerage charges Visit or telephone If your home is connected to a Community the ConcessionsSA Hotline. Wastewater Management System you may be eligible for a concession on any Backdated concession applications related charges. ConcessionsSA will automatically backdate energy, ESL, water and sewerage concessions Low income3 to approved applicants who were eligible during You will need to provide details of your income that period. If you believe you may be eligible for when applying, ( income tax notice of an extended backdated concession payment, assessment or 4 weeks of consecutive payslips contact ConcessionsSA.)

6 Prior to the date of the application). There is no backdating available for the Cost of Living Concession. BACK PAGE. How to contact us to apply online or print an application form. ConcessionsSA Hotline 1800 307 758. Medical Heating and Cooling Hotline 1300 735 350. ConcessionsSA. Reply Paid 292, ADELAIDE SA 5001. (No postage stamp is required). /HumanServic /HumanServicesSA. Printed June 2021 DHS-1427 | APC B009.