AS9100:2016 Quality Manual - Braddock Metallurgical

1 A hard copy of this document may not be the latest version in use. To verify the current version, refer to the Master Copy maintained on the shared network. If there are any questions, ask management for assistance. Page 1 of 33 Braddock Metallurgical Quality Manual AS9100:2016 Quality Manual Revision: A A hard copy of this document may not be the latest version in use. To verify the current version, refer to the Master Copy maintained on the shared network. If there are any questions, ask management for assistance. Page 2 of 33 Braddock Metallurgical Quality Manual Table of Contents 1.

2 REVISION HISTORY 3 2. INTRODUCTION 4 3. TERMS AND DEFINITIONS 4 4. CONTEXT OF THE ORGANIZATION 5 Understanding the organization and its context 5 Understanding the needs and expectations of interested parties 5 Determining the scope of the Quality management system 5 Quality management system and its processes 6 Quality Management System 6 Documented Information 7 5. LEADERSHIP 7 Leadership and commitment 7 General 7 Customer focus 8 Policy 8 Establishing the Quality Policy 8 Communicating the Quality Policy 9 Organizational roles, responsibilities and authorities 9 6. PLANNING 12 Actions to address risks and opportunities 12 Consideration and Determination of Risk 12 Risk Planning 12 Quality Objectives and planning to achieve them 12 Establishing Quality Objectives 12 Planning Quality Objectives 13 Planning of changes 13 7.

3 SUPPORT 13 Resources 13 General 13 People 14 Infrastructure 14 Environment for the operation of processes 14 Monitoring and measuring resources 14 Organizational knowledge 15 Competence 15 Awareness 15 Communication 16 Documented Information 16 General 16 Creating and updating 16 Control of documented information 16 8. OPERATION 17 Operational planning and control 17 Operational Risk Management 18 Configuration Management 19 Product Safety 19 A hard copy of this document may not be the latest version in use. To verify the current version, refer to the Master Copy maintained on the shared network. If there are any questions, ask management for assistance.

4 Page 3 of 33 Braddock Metallurgical Quality Manual Prevention of Counterfeit Parts 19 Requirements for products and services 19 Customer communication 19 Determining the requirements for products and services 19 Review of the requirements for products and services 20 Changes to requirements for products and services 20 Design and development of products and services 20 Control of externally provided processes, products and services 21 General 21 Type and extent of control 22 Information for external providers 22 Production and service provision 23 Control of production and service provision 23 Identification and traceability 26 Property belonging to customers or external providers 26 Preservation 26 Post-delivery activities 27 Control of changes 27 Release of products and services 27 Control of nonconforming outputs 28 Unintended use 28 Retention of Documentation 29 9.

5 PERFORMANCE EVALUATION 29 Monitoring, measurement, analysis and evaluation 29 General 29 Customer satisfaction 29 Analysis and evaluation 30 Internal Audit 30 Conduct of Internal Audits 30 Audit Program 30 Management review 31 General 31 Management review inputs 31 Management review outputs 31 10. IMPROVEMENT 32 General 32 Nonconformity and corrective action 32 Control and Correction 32 Retention of Documentation 33 Continual improvement 33 1. Revision History Revision Date Description Approved By Issue 10/9/17 Issued for as9100 Rev. D Upgrade A 4/4/18 Added Owners to Interested Parties A hard copy of this document may not be the latest version in use. To verify the current version, refer to the Master Copy maintained on the shared network.

6 If there are any questions, ask management for assistance. Page 4 of 33 Braddock Metallurgical Quality Manual 2. Introduction Our organization has developed a Quality Management System to better satisfy the needs of its customers and to continually improve the overall management of the company. The purpose of this Manual is to document the organization s Quality Management System, define the Quality Policy and Objectives, instruct and guide employees, and define the controls implemented to assure product Quality and customer satisfaction. The Quality system conforms to the requirements of the International Standard AS9100:2016 . It describes the major processes associated with our business as identified in Appendix C [Process Flow Map].

7 This Flow Map also shows the interaction of these processes, identifies procedures that detail how activities are performed, and identifies measuring methods for all processes so management can assure the system is functioning as intended. Braddock Metallurgical Locations included in the Scope of this Manual : 14600 Duval Place West Jacksonville, FL 32218 123 Chimney Rock Road Bridgewater, NJ 08807 6502 S. 78th Street Riverview, FL 33578 507 Industrial Way Boynton Beach, FL 33426 400 Fentress Boulevard Daytona Beach, FL 32114 (Includes Corporate Office) 1590 Huber Street NW Atlanta, GA 30318 4110 Sam Wilson Rd. Charlotte, NC 28214 3. Terms and Definitions For the purposes of this document, the terms and definitions given in ISO9000:2015 and AS9100:2016 apply. A hard copy of this document may not be the latest version in use.

8 To verify the current version, refer to the Master Copy maintained on the shared network. If there are any questions, ask management for assistance. Page 5 of 33 Braddock Metallurgical Quality Manual 4. Context of the organization Understanding the organization and its context Our organization determines external and internal issues that are relevant to our purpose and our strategic direction and that affect our ability to achieve the intended result of our Quality management system. Our organization monitors and reviews information about these external and internal issues as described in SOP 56-01 [Management Review]. Understanding the needs and expectations of interested parties Due to their effect or potential effect on our organization s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

9 Our organization monitors and reviews information about these interested parties and their relevant requirements which affect our Quality management system: Customers: The people who use our services directly affect our ability to satisfy their needs. We strive to understand the needs, expectations, and requirements of these people, because how they use our service determines how new and existing services need to be improved and created. These are considered to be one of our most important interested parties. Governments & non-government organizations: There are many industry specific and legal requirements that our services need to meet, and there can be a great cost to not meeting these. In addition, it s important to understand the expectations of other organizations, such as industry watchdog groups, which might identify what levels of performance and durability which are expected by our customers and ultimately the end user or prime customer which our customer is providing products to.

10 Owners & Employees: Even though Owners of Braddock Metallurgical and its employees are not purchasers of our services, everyone working at Braddock wants to work in an environment that performs Quality services that will meet the needs and exceed the expectations of our customers. It is always our goal to become a valued supplier to our customers by, delivering conforming product, with consistent results, at an affordable price on a regular basis. Determining the scope of the Quality management system Our organization defines the boundaries and applicability of our Quality management system, and has formally established our scope as: A full-service supplier of Quality Metal Treating for a wide range of ferrous and non-ferrous materials along with other value-added services. When determining this scope, our organization considers: a) the external and internal issues referred to in ; b) the requirements of relevant interested parties referred to in ; c) the products and services of our organization.