ASC Residential PIR questions

1 ASC Residential PIR questions 20210301 ASC Residential PIR Page 1 of 12 (30/04/2021) Location information: The following fields are pre-populated with information supplied on registration: Location number Location name Address of your location Postcode Provider number (sometimes called organisation number ) Provider name Organisation type Respondent information: Respondents will be asked for the following details about themselves and their location: Your name Your phone number Your email address Your website address These are the questions we ask of adult social care Residential services in the provider information return (PIR).

2 We also show the data type of the responses and list the key lines of enquiry (KLOEs) that relate to each question. questions appear in bold and question identifiers begin with a digit (for example and ). KLOEs do not appear in bold and KLOE identifiers begin with a letter (for example W1 and ). 1. Successes and barriers to good care Successes Describe what is going well and the impact this is having on people using your service. Text (500-word limit) KLOE W1 - Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people ?

3 KLOE W4 - How does the service continuously learn, improve, innovate and ensure sustainability? ASC Residential PIR questions 20210301 ASC Residential PIR Page 2 of 12 (30/04/2021) Barriers to good care Describe the barriers that you are facing that make it difficult to provide good quality care to people using your service. Text (500-word limit) KLOE W1 - Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people ?

4 W4 - How does the service continuously learn, improve, innovate and ensure sustainability? 2. people who use your service people who use your service: Number of people How many people are currently receiving support with regulated activities as defined by the Health and Social Care Act from your service? Number KLOE - Are people 's records accurate, complete, legible, up-to-date, securely stored and available to relevant staff so that they support people to stay safe? How many people have you served notice on to leave your service in the past 12 months solely due to a change in their care needs?

5 Number KLOE R1 - How do people receive personalised care that is responsive to their needs? How many people have you served notice on to leave your service in the past 12 months for any other reason? Number KLOE R1 - How do people receive personalised care that is responsive to their needs? KLOE - How are people who raise concerns or complaints protected from discrimination, harassment or disadvantage? What were those other reasons? Text (500-word limit) KLOE - What processes are in place to ensure there is no discrimination, including in relation to protected characteristics under the Equality Act, when making care and support decisions?

6 KLOE - How are people who raise concerns or complaints protected from discrimination, harassment or disadvantage? ASC Residential PIR questions 20210301 ASC Residential PIR Page 3 of 12 (30/04/2021) people who use your service: Care needs and preferences How many people with the following dependencies do you currently support? dementia people detained under the Mental Health Act Mental health needs Drug or alcohol misuse Eating disorders Sensory impairments Learning disabilities or autistic spectrum disorder physical disabilities Numbers KLOE - Are people s physical , mental health and social needs holistically assessed, and is their care, treatment and support delivered in line with legislation, standards and evidence-based guidance, including NICE and other expert professional bodies, to achieve effective outcomes?

7 How many people who use your service are there in each of the following age categories? 0 to 17 years 18 to 24 years 25 to 64 years 65 to 74 years 75 to 84 years 85 to 94 years 95 years and over Numbers KLOE - Are people s physical , mental health and social needs holistically assessed, and is their care, treatment and support delivered in line with legislation, standards and evidence-based guidance, including NICE and other expert professional bodies, to achieve effective outcomes? How many people are currently nursed or cared for in bed?

8 Number KLOE - Are people s physical , mental health and social needs holistically assessed, and is their care, treatment and support delivered in line with legislation, standards and evidence-based guidance, including NICE and other expert professional bodies, to achieve effective outcomes? Do people who use your service have any specific communication needs or preferences? Options: Yes/ No KLOE - Do staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary to reduce or remove barriers?

9 ASC Residential PIR questions 20210301 ASC Residential PIR Page 4 of 12 (30/04/2021) How have you met these needs? Text (500-word limit) KLOE - Do staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary to reduce or remove barriers? KLOE - How does the service identify and meet the information and communication needs of people with a disability or sensory loss? How does it record, highlight and share this information with others when required, and gain people s consent to do so?

10 How many people who use your service are non-verbal? Number KLOE - Do staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary to reduce or remove barriers? How many of the people who use your service are assessed to be at risk of malnutrition or dehydration? Number KLOE - How are risks to people with complex needs identified and managed in relation to their eating and drinking? people who use your service: Restrictions and restraints How many people have restraints or restrictions in their care plans?