ASM 13, (July 1999) - Updated through Nov. 28, 2013

1 Update NoticeAdministrative Support ManualIssue 13 ( july 1999 )(Note: The vertical bars adjacent to the text in this online Administrative Support Manual indicate Postal Bulletin updates have been incorporated.)This online version of Administrative Support Manual (ASM), Issue 13, published in july 1999 is Updated through November 28, 2013, with the following: This chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date 1, Postal Field Unitsinclude reporting relationships for mail recovery centers and customer Contact of Signature Devicesadd new of Dutyrevise all sections to include provisions to RMPOs and PTPOs relating to changes to the hours of service and staffing of retail units previously classified as EAS Level 16 or below Post Officesclarify that a postmaster relief/leave replacement or other designee may be scheduled to provide service during hours of the service week when a postmaster is scheduled to work or is working at another Post Office , in addition to other circumstances specified in ASM 2, Audits and of Functionsdelete section 22196 12-21-2006 Exhibit 211 Designation of Functionsdelete exhibit Laws and Postal Regulationsrenumber.

2 Previously was ; previously was ; previously was reflect organizational and technological changes and to ensure that Updated cross references are included. delete reference to mailgram messages .221254-1-2004 revise items c and Office of the Inspector General , Matterrevise DMM DMM Irregularitiesrevise DMM reference to mailgram messages .2219210-26-2006 24 Auditsrevise entire the responsibility of the Office of Inspector General in conducting and issuing reports, and the process for Postal Service management in responding to and implementing the audit of Office of Inspector GeneralClarify where the OIG gets its of Office of Inspector GeneralReflect a change in the name of a Audit and Response ManagementReflect a change in who CARM reports of Office of AuditClarify and revise how the OIG conducts of Office of Inspector GeneralAdd how survey notices are from ManagementReflect a minor change in regards to monetary or non-monetary impacts, instead of , , , , , , , , , , , , , , , , , , , , and Claims.

3 The current procedures and organizational responsibilities for investigating accidents and adjudicating tort claims under the existing Postal Service organizational Reviewsrevise security This chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date Clearancedelete items b and c and renumber item d as item 272 Personnel Security Clearancesrevise personnel security policy of the Postal Service in several sections effective October 1, and Restricted Area Accessrevise title to Workroom and Restricted Area security Locksrevise security security Control Systemsupdate security and Access Control Device Accountabilityidentify persons authorized to open, search, and read mial for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border title to Workroom and Restricted Area Access and update security Sealed Against Inspectionidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border Sealed Against Inspectionidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border item reference to mailgram messages.

4 2219210-26-2006 reflect changes in the procedures for screening and search of international This chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date Not Sealed Against Inspectionrevise DMM revise item Mail Generally Not Detainedidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border DMM of Mailidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border changes in the procedures for screening and search of international of Information Collected From Mail Sent or Received by Customersidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border the Postal Service to open, read, and respond to mail addressed to Santa Claus or other seasonal characters or 8-4-2005 reflect organizational and technological changes and to ensure that Updated cross references are two additional circumstances when the Postal Service may collect images of live mail for specified purposes.

5 Rewrite the section to make it easier to chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date of Information from Contents of Sealed Mailadd new section to show the difference between the policies for disclosing information from the contents of mails and disclosing information from the cover of a piece of D couvert Letter Post Itemreflect changes in the procedures for screening and search of international Security Rulesidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border changes in the procedures for screening and search of international and Border Protectionidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border changes in the procedures for screening and search of international Postal Systemrevise DMM Virgin Islandsidentify persons authorized to open, search, and read mail for purposes of enforcing export and assets control laws and update references to the former Customs Service, which has since been renamed Customs and Border chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date that Postal Service managers ensure that no part of the employee's social security number is displayed on the employee's photo identification card.

6 This requirement applies to all cards issued after May 31, 4098-F and Employee Identificationrequire that every postal employee; postal contractor; and temporary employee, including casual employees, have a PS Form 4098-F, Employee Identification (face), or an equivalent photo identification Feereflect increased costs to replace photo identification cards and increased use of electromechanical access control badges. 22052 6-14-2001 278 Mail Security During Collection and Deliveryadd a new part that includes the guidelines for ordering and deploying Arrow locks and modified Arrow locks. Generalupdate the list of persons that succeed the postmaster general if the postmaster general is incapacitated by an emergency. 223063-10-2011221545-12-2005add the vice president, area operations, eastern area, to the list of persons that succeed the postmaster general and perform the duties of the position in the event of an emergency that incapacitates the postmaster general.

7 220755-2-2002 Chapter 3, Affairs and Communications, Licensing change title to Licensing, Product Development. Reflect change in organizational responsibility for licensing and rights and permissions to Product Development. 22214 8-30-2007 add a new section with a reference to the Licensing group's responsibilities. 220828-8-2002 This chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date in Community Service Activitiesadd a new section to clarify what the organization can and cannot do to be a responsible and contributing member of the community. of Postal Facilities by Act of Congressclarify procedures to be followed when a Postal Service facility is designated by an Act of Congress. of Renaming on Signageclarify procedures to be followed when a Postal Service facility is designated by an Act of Congress.

8 221513-31-200535 Records and Release of InformationParts of subchapter 35 are removed to Handbook AS-353, Guide to Privacy and the Freedom of Information Act, and the remaining parts are renumbered as shown below. 22110 9-4-2003 delete current contents and reserve subchapter 35. ; previously was Caveatsrenumber; previously was ; previously was ; previously was 221109-4-2003352 Micrographicsrenumber; previously was 354. 221109-4-2003353 Automated Information Processing Securityrenumber; previously was 355; except that , Ownership, was removed. 221109-4-200336 Web-Based Communicationsreflect evolution of the Postal Service Intranet and Internet environments. 2214010-28-2004363 Social Mediaadd a new part delineating Postal Service policy concerning social Postal Service Materialrevise DMM references. Marksrevise DMM references.

9 DMM references. Cardsinclude new business card design and new address for ordering cards. 221067-10-2003 This chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date 4, Relations With Other Services for Federal Agenciesrevise organizational responsibilities. N/A 5-26-2005 Application Acceptance Service at Designated Post Officesadd section to: comply with Title 22 CFR , Passport Agents and Passport Acceptance and clarify passport policy and text of through as the passport acceptance service. 222159-13-07 correct the passport acceptance service. relevant excerpts from 22 CFR and Proceduresdescribe policy and procedures for acceptance of passport applications at Post and Feeslist and describe Department of State (DOS) forms used for processing passport applications and collecting Postal Service-Department of State Coordinationshow changes in the relationships among Postal Service Districts, Post Offices, and DOS Regional Passport Agency Sites and Establishing Passport Application Acceptance Facilities provide guidelines for selecting Postal Service sites that will accept passport applications.

10 Show that Headquarters, instead of local offices, maintains the Facilities Database and notifies the Regional Passport Agency offices of any chapter, subchapter, part, or Updated Postal Bulletin issue an issue/effective date at Newly Authorized Locationsprovide information about: procedures for selecting and setting up new passport acceptance locations and selecting employees to provide passport acceptance services. required training for passport acceptance personnel. availability of the Passport Agent s Reference Guide (PARG). requirements for hours and days of service. Acceptance Guidelines provide guidelines for accepting passport applications. describe procedures for processing passport fees. and Individual Clerk Closeout Proceduresdescribe required paperwork and Postal Service coordination with the , Records, Discrepancies, Forms, and Suppliesdescribe new reporting and record-keeping procedures for Regional Passport Agency offices and acceptance Post Bird Hunting and Conservation Stamp Programupdate functional responsibilities.