ATC & EMD - My Amadeus

1 ATC & EMDUser Guide For Travel Agencies 2 How Amadeus Ticket Changer Works .. 3 Prerequisites and Preconditions .. 4 Possible Itinerary Changes with Amadeus Ticket Changer .. 5 pricing Entries .. 6 Amadeus Ticket Changer Informative pricing (FXF) .. 6 Amadeus Ticket Changer Confirmed pricing (FXQ) .. 7 4 simple .. 8 Reissue Scenarios .. 9 Scenario 1: Totally Unused Ticket with Additional Collection .. 9 Scenario 2: Multi-passenger PNR Reprising .. 12 Revalidation .. 16 Revalidation with Penalty EMD - Single-Passenger 16 Introduction to EMD .. 18 EMD-S (Standalone EMD) .. 18 EMD-A (Associated EMD) .. 18 How to Issue EMD for Reservation Change Penalty.. 19 Options .. 22 Reprint Options .. 22 Emailing Options .. 23 EMD Status Display options.. 23 Manual creation of a TSM-P pricing record Options .. 23 Manual deletion of a TSM-P pricing record.

2 24 Display of an existing TSM-P pricing record Options .. 24 Issuance of the EMD Options.. 24 History display of EMD Options .. 24 Manual update of a TSM-P pricing record .. 24 Introduction ATC Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues and revalidations, and tickets based on the IATA industry standard. This How to Guide gives you an overview of reissues and revalidations with Amadeus Ticket Changer? 3 For your convenience we have included the prerequisites and preconditions for Amadeus Ticket Changer, the possible itinerary changes with Amadeus Ticket Changer, Ticket Changer pricing conditions and document issuance, a list of possible Amadeus Ticket Changer pricing entries, and reissue and revalidation scenarios using Amadeus Ticket Changer in this How to Guide. For those markets and airlines that are issuing Electronic Miscellaneous Documents (EMDs) instead of MCOs, we have included a scenario that illustrates Amadeus Ticket Changer with EMD issuance.

3 With Amadeus Ticket Changer you can automatically recalculate voluntary reissues and revalidations for electronic and paper tickets based on the IATA industry standard. Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution according to the reissue conditions: a revalidation or a reissue. All fares that have the VC. Voluntary Changes category attached in the fare rule qualify for reissues and revalidations with Ticket Changer. To verify if a fare rule contains the Voluntary Changes category, enter FQN xx *VC in the Amadeus distribution system (xx to be replaced by the FQD line number of the fare rule you want to display). The airlinestipulates in this category whether a ticket can be reissued or revalidated. Notes: Wholly unused tickets are available for unlimited reissues or revalidations (a revalidation can be performed after a reissue and vice versa).

4 Partially used tickets can only be reissued once. Partially used tickets cannot be revalidated after a reissue. Several revalidations can take place as long as no reissue was made after departure With Ticket Changer you can reissue or revalidate: E-tickets that have been issued in Amadeus using either the Amadeus Central Ticketing Server or a third-party ticketing server E-tickets issued in other GDSs (Sabre, Worldspan, Galileo, etc.) You can reissue or revalidate domestic and international itineraries, and fares in all currencies. For more information on Amadeus Ticket Changer, enter HE ATC in the Amadeus distribution system How Amadeus Ticket Changer Works When a passenger decides to change his itinerary, you have below options with Ticket Changer after you has rebooked the itinerary: 4 You can request an Amadeus Ticket Changer confirmed pricing (FXQ).

5 You can request an Amadeus Ticket Changer informative pricing (FXF). The difference between the informative and the confirmed pricing entries is that with informative pricing the system does not store a reissue TST and no changes are made to the PNR, whereas with confirmed pricing it creates and stores the following, if needed: A reissue Transitional Stored Ticket (TST) (none in case of revalidation) For a reissue with EMD issuance: An SVC segment and a TSM of the type P (TSM-P) containing the penalty fee for the reissue or the revalidation, if there is one. For a reissue with EMD issuance: An SVC segment and a TSM-P containing the residual value or non-refundable amount, if there is one. For a reissue with EMD issuance, the original exchange document in a PNR FO element and in the TSM-P for the residual value or non- refundable amount (if there is one).

6 In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR) including the fare and tax balances, the ticket difference, the residual value (if there is one), the TST additional collection (if there is one), the penalty (if there is one), the total additional collection, and the grand total, which is the ticket difference plus the penalty fee. Once this information is stored in the PNR you can issue all documents separately (the Penalty TSM, the Residual Value TSM, and the new ticket) or in one combined ticketing entry. If the ATR field in your office profile is set to 2, you must use the combined ticketing entry (TTP/TTM). For EMD issuance you must always use the combined ticketing entry. In the case of a revalidation, you must issue the revalidated ticket and the Penalty TSM, if there is one, separately. Note: If the reissue TST is deleted (TTE) the system also deletes the corresponding TSMs that have been generated by the Ticket Changer pricing entry.

7 Only the FO element remains in the PNR and must be deleted manually. Prerequisites and Preconditions The following prerequisites and preconditions must exist before you can use Amadeus Ticket Changer for reissues and revalidations: For travel agents: You must have read-and-write access to the original PNR as specified in the EOS Agreements for your office. 5 The ticket number of the document to be reissued/exchanged/revalidated must be present in the PNR (FH/FA element). If not present, it must be entered manually in the PNR or in the Ticket Changer pricing entry. Ticket numbers can be entered manually for e-tickets that have been issued in Amadeus Central Ticketing. The PNR must contain the mandatory PNR elements including the new itinerary. For e-tickets: The e-ticket record of the original document must be accessible by Amadeus so that the data that is required by Ticket Changer for the reissue can be retrieved.

8 If Amadeus is not allowed to retrieve the e-ticket record, the following error message is displayed by the system: ACCESS TO DOCUMENT DENIED . For Multi-passenger PNRs: The purpose of the Multi-passenger feature is to re issue several tickets with a single ATC transaction. ATC reprising of multi-passenger PNRs is applicable when: All tickets to be reprised together have the same itinerary. All tickets to be reprised together have been priced at the same date, time and place. All tickets to be reprised together with the same Passenger Type code have been priced with the same fare basis and the same amount. If those conditions are not met, you will get an error message and each ticket will have to be reprised one by one, using mono-passenger Amadeus Ticket Changer transactions. For tickets already reissued (Multi-reissue): Already reissued tickets are allowed an unlimited number of subsequent reissues under the following conditions: The ticket is not partially used (if so, it can only be reissued once).

9 In the case of multiple reissues, previous TSTs and associated records (TQR, ), and previous FO elements will be automatically deleted and replaced with the new ones after the confirmed reprising of the PNR. The new FO lines are automatically associated to the appropriate segments and passengers in the case of multi-passenger PNRs. Possible Itinerary Changes with Amadeus Ticket Changer You can make the following itinerary changes when using Ticket Changer: Travel date Flight number Booking class 6 Routing changes (domestic and/or international) Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution According to the reissue conditions: a revalidation or a reissue. A reissue process leads to the generation of new travel documents.

10 A revalidation process modifies the original ticket. The system will choose the revalidation option when you make a flight or date change, if the airline authorizes revalidation to be done, and if the following criteria are followed: The same routing The same fare basis, tariff, carrier and rule The same break points The same nature/amount of surcharges The same booking codes If at least one of these conditions is not respected, then a reissue will be proposed. For a reissue, all remaining open coupons from the last flown segment onward must be reissued together. The itinerary can contain unused segments of the old itinerary and new segments. In all cases, the complete itinerary to be reissued must be present in the PNR in order for the new itinerary to be correctly priced with Ticket Changer. Also, note the following: Conjunction tickets must be reissued together.