Transcription of Attachment 5: Non-Judgmental Language - Helpful Phrases
1 1 Risk CommunicationAttachment 5: Non-Judgmental Language Helpful Phrases Instead of saying/thinking:Consider saying/thinking:That s ridiculousThat s unreasonableI hadn t considered that, how will that work for both of us? I don t understand how that will makes that a fair solution?That doesn t make senseYou re not making senseI m not following me don t understand, how will that work?That s not workableThat will never workI m not comfortable with that s one option, here are my d like to hear your thinking on how this would workYou aren t doing this rightYou didn t do this rightThis is different than what I expectedDoes this way of doing it still meet the requirements?We re not going anywhereIf only you would ll never agreeIt seems as though ____ may be getting in our wayI think we can find a solutionLet s look at we have accomplished so farWhy do you want X?How did you get to X?What makes you want X?What makes X a good solution/choice?Why did you do that?
2 What motivated you to do that?That has nothing to do with thisHow does that relate to this?The fact is how it is:Correct me if I m wrong, I understand (state facts as you see them)The way I see it won t do XI am not comfortable doing XX makes me nervous (etc.) , , haven t done XI appreciate your willingness to do are ___with completing it?You re wrongMy experience has see this need to XYou should do XI need help with XWe need to get X suggestions do you have?I d like you to do X, will that work?Can you do X?Are you willing to do X?I want XI must have XOne option I see is does X work for you?One way I see to resolve this is do you think of X?One option is is important to me have nothing in commonWe agree re lying. I don t believe m confused you me see if I have this right, you are m not clear s focus on the futureThat s not fairLet s find a solution that is fair for both of us2 Risk CommunicationInstead of saying/thinking:Consider saying/thinking:You make me madYou re making me feelI get upset TONE and BODY Language make all the difference in any Institute for Environmental Conflict Resolution.
3 2010. Non-Judgmental Language : Helpful Phrases [Handout]. Training Workshop on Introduction to Managing Environmental Conflict, Washington, September 14-15.
