Example: bachelor of science

Avaya Call Reporting 4.4 Installation Guide

Avaya Call Reporting Installation Updated: 10/7 Accessing HTML Avaya Call Reporting and Avaya Contact Center Agent (CCAC)2020 Accessing HTML version of Avaya Call Reporting through a web browser20 Accessing Avaya Call Reporting Contact Center Agent ClientTable of ContentsAVAYA Avaya Call Reporting Avaya Call Reporting Recording Library Installation for Active Recording13 Avaya Call Recording13 Recording Library Installation13 Active Recording Configuration14 Recording Rules14 Multi-Site Avaya Call Reporting with Active Recording Library Installation for voicemail Pro on Windows1515 Active Recording

15 6.0 Recording Library Installation for Voicemail Pro on Windows 15 Active Recording Configuration ... AVAYA IP OFFICE SUPPORTED VERSIONS: 10.0 or higher IP OFFICE CONNECTION: Release 10.0 and above Devlink3 ... Platform Active Recording VM Pro VRTX INSTALLATION FORMAT: Downloadable setup file DATABASE: BlueDB ...

Tags:

  Office, Platform, Voicemail, Ip office, Voicemail pro

Information

Domain:

Source:

Link to this page:

Please notify us if you found a problem with this document:

Other abuse

Transcription of Avaya Call Reporting 4.4 Installation Guide

1 Avaya Call Reporting Installation Updated: 10/7 Accessing HTML Avaya Call Reporting and Avaya Contact Center Agent (CCAC)2020 Accessing HTML version of Avaya Call Reporting through a web browser20 Accessing Avaya Call Reporting Contact Center Agent ClientTable of ContentsAVAYA Avaya Call Reporting Avaya Call Reporting Recording Library Installation for Active Recording13 Avaya Call Recording13 Recording Library Installation13 Active Recording Configuration14 Recording Rules14 Multi-Site Avaya Call Reporting with Active Recording Library Installation for voicemail Pro on Windows1515 Active Recording

2 Configuration15 Recording Library Recording Library Installation for voicemail Pro on Linux1717 Active Recording Configuration17 Recording Library Installation1819 voicemail Pro FTP Assigning Licenses111111 Assigning Licenses 99 Enable Devlink39 Administer Group Rights in Devlink 3 9 Administer Service Users 99 voicemail Pro Settings5 ACR Server Requirements7 Additional Database Storage7 Recording Library Server Requirements8 Maximum Recording Port Capacity8 Other Installation and Service InformationAVAYA Avaya Call Reporting Specs ACR Server RequirementsAVAYA ip office SUPPORTED or higherIP office CONNECTION: Release and above Devlink3 VIRTUAL MACHINE SUPPORT: YesAVAYA LICENSES:IP O ce + (No CTI link license required)USER COMPUTER REQUIREMENTS WEB INTERFACE :Chrome, Firefox, Safari, Edge, or Opera1280 x 720 or higher screen resolutionUSER COMPUTER REQUIREMENTS ACR DESKTOP.

3 Windows 7+ (64 bit)Mac OS X + (Intel-based)The following metrics and specifications assume the server is dedicated to hosting ACR and that no other resource-intensive software is running. Virus and security scanning software should be configured to not actively scan the ACR database, otherwise disk IOPS requirements will be higher than what is listed.* The listed disk size is a starting point only. Over time more disk space will be needed. Please see "Additional Database Storage."** Burst IOPS refers to the total disk operations required when using disk-intensive functionality ( , running reports and loading Realtime wallboards)1-250 Reporting Users251 -10001001 -20002001 -30003001 -40004001 -50005001 -60006001 -70002 Physical Server RAM (GB)

4 34456781 Total CPU Cores2234468300 Disk IOPS IOPS Minimum IOPS Write Burst**4134755887009001,1751,675500 Disk IOPS Read Burst**7501,2501,7502,2502,7503,2503,750 825 Total Recommended IOPS (to support burst operations without degredation of performance)1,1631,7252,3382,9503,6504,4 255, Java Heap Max Size (GB) Size (GB)* [can last for about three years] CountsReporting Only System RequirementsSystem Specs64-bitWindows* 7+ or Server 2008+* Other Linux distributions may work, but Chronicall/ACR is only validated on CentOS and + GHzreliable, low-latency ArchitectureSystem TypeCPU SpeedNetwork Requirements Baseline Server RequirementsAVAYA 6250 GB500 GB1000 GB* The listed disk size is a starting point only.

5 Over time more disk space will be needed. Please see "Additional Database Storage."** Burst IOPS refers to the total disk operations required when using disk-intensive functionality ( , running reports and loading Realtime wallboards)1-25 Realtime, Desktop, orContact Center Agents26-5051-100101-300301-600601-10001 001-15001501-20003 Physical Server RAM (GB)456789111 Total CPU Cores22344681080 Disk IOPS Write135015301890225028803780540045 Disk IOPS Read1802072343154506759001125 Total Minimum IOPS15301737212425653330445563001,170 Disk IOPS Write Burst**1,4851,7102,1152,5203,2404,2306,0 301,800 Disk IOPS Read Burst**2,7004,5006,3008,1009,90011,70013 ,5002,970 Total Recommended IOPS (to support burst operations without degredation of performance)4,1856,2108,41513,1403,65015 ,93019, Java Heap Max Size (GB) Size (GB)

6 * [can last for about three years] CountsAll Realtime System RequirementsSystem Specs* If there is misalignment between user quantities, the highest profile that meets all requirements should be used.** The listed disk size is a starting point only. Over time more disk space will be needed. Please see "Additional Database Storage."1-250 Reporting Users251-10001001-20002001-30003001-4000 4001-50005001-60006001-70003 Physical Server RAM (GB)4567810qw1 Total CPU Cores224468101,200 Disk IOPS Write1,5001,7002,1002,5003,2004,2006,000 50 Disk IOPS Read2002302603505007501,0001,250 Total Minimum IOPS1,7001,9302,3602,8503,7004,9507,0001 ,300 Disk IOPS Write Burst**1,6501,9002,3502,8003,6004,700 6,7002,000 Disk IOPS Read Burst**3,0005,0007,0009,00011,00013,0001 5,0003,300 Total Recommended IOPS (to support burst operations without degredation of performance)4,6506,9009,35011,80014,6001 7,70021, Java Heap Max Size (GB) Size (GB)

7 ** [can last for about three years]3565110165230305380 User/Agent CountsRealtime and Reporting Combined System RequirementsSystem Specs1-25 Realtime, Desktop, orContact Center Agents26-5051-100101-300301-600601-10001 001-15001501-2000** Burst IOPS refers to the total disk operations required when using disk-intensive functionality ( , running reports and loading Realtime wallboards) Avaya 7* The listed disk size is a starting point only. Over time more disk space will be needed. Please see "Additional Recording Storage.

8 "1-10 Recording Ports (Simultaneous Recordings)11-2425-4546-6970-12045681612 3482468101753657001,2202,000 Physical Server RAM (GB)Total CPU CoresConfigured Java Heap Max Size (GB)Disk Size (GB)** [can last for about three years]User/Agent CountsVariable System RequirementsSystem Specs10 GB10020105500 GB50010050251,000 GB1,00020010050 Additional Database Storage100 Users500 Users1,000 Users2,000 Users20 ,000 ,000 GB5001005025 Additional Database Storage100 Users500 Users1,000 Users2,000 Users64-bitWindows* 7+ or Server 2008+* Must be a genuine copy of Windows and activated by Microsoft** Other Linux distributions may work, but Chronicall/ACR is only validated on CentOS and + GHzreliable.

9 Low-latency 64-bitServer Linux** (CentOS 7+ or Ubuntu 14+)2+ GHzreliable, low-latency ArchitectureSystem TypeCPU SpeedNetwork Requirements Baseline Server Recording Library Server Additional Database StorageReporting UsersNumber of years to fill additional database storage (assumes six calls per hour, eight hours per working day)Realtime AgentsNumber of years to fill additional database storage (assumes six calls per hour, eight hours per working day) Avaya 832 GB70070147250 GB5,46154610955500 GB10,9221,0922181091,000 GB21,8452,185437218 Additional Recording Storage1 Port10 Ports50 Ports100 Maximum Recording Port Other Installation and Service InformationIP O ce Server Edition running on Dell R23080150256IP O ce Server Edition running on Dell R36080150512IP O ce Server Edition running on ACP110 (Dell R640)80150512IP O ce Server Edition OVA80150512 Select running on ACP 110 (Dell R640)

10 1605001024 Select OVA1605001024IP500 V2 Control Unit4040184 Maximum Recording Ports By IP O ce platform TypePlatformActive RecordingVM ProVRTXINSTALLATION FORMAT: Downloadable setup fileDATABASE:BlueDBLISTENING NETWORK PORTS:80, 443, 8443, 9443 (SSL nginx proxy)WEB SERVER:Apache TomcatUSER INTERFACE:Web Interface and Avaya Call Reporting Desktop ApplicationINSTALLATION LOCATION:ACR cannot be installed on the same PC/server as IP O ce Server Edition or the Application Library and ACR can be installed on the same PC/serv-er as long as the combined resource usage does not exceed the server resource OVA: Username: acradminOS