Avaya Learning Center

1 Avaya Learning Center Getting Started Guide | Learner Avaya Learning Center | Getting Started Guide - Learner 2010 Accenture and Avaya Copyright. All Rights Reserved. Page 2 of 62 Table of Contents Welcome to the Avaya Learning Center .. 4 Objectives for this Guide .. 4 Learner Navigation Map .. 5 Quick Reference Learner .. 6 Learner Mode - Overview .. 7 Managing your Preferences .. 12 Setting your Time Zone .. 12 Managing Home Page Shortcuts .. 13 Identifying Learning Activities .. 14 Viewing your Training Schedule .. 16 Viewing Required/Recommended Training .. 19 Browse & Search .. 21 Search Feature Inputs .. 22 Advanced Search .. 22 Viewing Search Results - List View and Calendar View.

2 24 Registering for an Activity .. 27 Participation in a uConnect Virtual Classroom .. 29 Launching an Online Activity .. 30 Viewing Activity Detail .. 31 Viewing Activity Summary .. 31 Registering for an Instructor-Led Session .. 32 Viewing Registration Status .. 32 Entering Payment Information .. 33 Understanding Registration Approvals .. 34 Understanding Waitlist .. 34 Understanding Prerequisites .. 35 Cancelling Registration .. 36 Documenting Self-Reported Training .. 38 Viewing your Transcript .. 39 Using the Learning Navigator .. 40 Curriculum Maps .. 41 Avaya Certification .. 43 SkillSoft .. 44 Offline Player .. 46 Accessing an Offline Course .. 47 Avaya Learning Center | Getting Started Guide - Learner 2010 Accenture and Avaya Copyright.

3 All Rights Reserved. Page 3 of 62 Submitting Offline Results .. 49 Viewing Offline Course Results .. 49 Messages .. 50 Printing the Diploma .. 51 Contacting Avaya Learning .. 51 Viewing the Instructor Schedule .. 57 Managing the Activity Roster .. 59 Understanding Roster Icons .. 59 Viewing the Roster .. 59 Printing the Sign-In Sheet .. 61 Marking Learners Complete .. 61 Avaya Learning Center | Getting Started Guide - Learner 2010 Accenture and Avaya Copyright. All Rights Reserved. Page 4 of 62 The Avaya Learning Center provides a unified platform for managing Learning experience. The Avaya Learning Center : Contains online, instructor-led, and virtual instructor-led Learning Activities in one convenient location.

4 Contains training information on new products, release updates, custom training needs, special requests, and Avaya Learning course offerings. Provides Managers in a student/manager hierarchy to have visibility to your progress through training curriculums and certification programs. Provides access to various search methods including the innovative Learning Navigator, offering a flexible method for locating activities, curriculum maps and certification programs by Product and Solution. Self-service approach allowing you to actively manage your personal Learning experience. Innovative curriculum and certification capabilities to target your Learning path to certification. Objectives for this Guide This document contains information for Learners of the system.

5 After reviewing this document, the Avaya Learning Center learner should know how to: Find and register for required and upcoming Learning activities Navigate the course enrollment process including approval, waitlist and payment Navigate for curricula and certification using the Learning Navigator Locate curriculum maps based on solutions, product types and job functions Earn Certification and other credentials Change profile and preference settings Register and participate in Virtual Instructor Led training Install and navigate courseware using the Offline player View email messages sent to your user account Manage the activity Roster (Instructors only) Access SkillSoft eLearning courseware (Employees only)

6 Welcome to the Avaya Learning Center Avaya Learning Center | Getting Started Guide - Learner 2010 Accenture and Avaya Copyright. All Rights Reserved. Page 5 of 62 Learner Navigation Map The following is the navigational map for learners of the system. Note: Some sections of the site are presented based on audience type. Information Training Analysis Development Plan Detail reports Catalog Learning Navigator Learner Home Plan Assess Learn Avaya Certification Product Authorization Certification Learning Partners Training Locations Policies Downloads About Avaya Learning Center Development Report plan SkillSoft Content (Employee only) Favorites Learning Activity Evaluations Learner Approvals Messages Learning Activity Reports Training Transcript Training Proposal Tool (Select Audiences) Avaya Learning Center | Getting Started Guide - Learner 2010 Accenture and Avaya Copyright.

7 All Rights Reserved. Page 6 of 62 Quick Reference Learner Updating your Profile your profile displays information such as your security role, username, name, address, and contact information. Depending on your role permissions, you can update your personal profile information. To update your profile information: 1. Click the Profile link at the top of any page. 2. Modify settings as necessary. 3. Click OK to save your updates. Customizing your Home Page Shortcut Links Use the Preferences option to modify settings such as your language, time zone, and Home page shortcut options. To customize your Home page shortcut links: 1. Click the Profile link near the upper-right corner of the page.

8 2. Click Preferences. 3. Modify your settings as necessary. 4. Click OK to save your changes. Finding the Right Training In the Avaya Learning Center , you can view and access training in the following ways: Use the Learning Navigator to locate training through curriculum paths and certification programs. Using the Search feature Search the training catalog to find individual training courses Using the Location Path No matter where you are within the user interface, you can view your location path on the top left corner of the page, underneath the menu bar. You can click any of the links in the location path to access that page. Each part of the location path is separated by the > symbol.

9 Canceling Training Registration You may want to cancel a registration for a class or activity that you cannot attend. Some cancellations may have restrictions attached. For example, you may want to cancel an activity a minimum number of days before the starting date to avoid paying a cancellation fee. To cancel training: 1. From the Learn menu, click Training Schedule. 2. Select the check box to the left of the activity whose registration you wish to cancel. 3. From the Task list, select Cancel registration and click Go. 4. On the Cancel Registration page, click Yes to confirm the cancellation. Launching Training You can launch any type of online training once you complete the registration process.

10 To launch an online activity: 1. From the Learn menu, click Training Schedule. 2. [Optional] From the View list, select the appropriate activity view. 3. Click Start to the left of the activity name to launch the activity. Note: You can also launch training from your Home page, the catalog, and the Training Analysis page if you are assigned training. Viewing your Transcript A training transcript is a personal listing of your completed training. To view your transcript: 1. From the Learn menu, point to Learning Activity Reports, and then click Training Transcript. Note: your transcript offers a consolidated view of training completed, self-reported training activities as well as certifications awarded.